Sun Solar review

Positive Reviews:

• Sun Solar is recognized as Missouri’s fastest-growing solar energy company. They are dedicated to offering a phenomenal customer experience and strive to make solar easy and affordable for all home and business owners.

Negative Reviews:

• One customer reported that the company was not forthright about the issues one would have when selling a home with solar panels.
• Another customer complained about a mistake made by an electrician from Sun Solar that resulted in damaged appliances. They also mentioned slow progress and many changes during the installation process.

Positive Reviews:

• One customer mentioned that the company was patient and answered numerous questions.
  Another customer appreciated the honesty and regular updates provided by the sales representative.

Negative Reviews:

• Some customers have expressed dissatisfaction with Sun Solar’s management and customer service.
• One customer, a disabled veteran, felt ignored after the payment was received.
• Another customer complained about the company’s poor scheduling and inability to service their equipment after installation.

Positive Aspects:

• Cost-Effective: Customers have reported significant savings on their electric bills, with some paying only the meter fee.
• Reliability: The product is praised for its reliability, with customers noting that they do not experience power outages.
• Return on Investment: Some customers have mentioned that they are able to sell electricity back to the power company, thus making money from their investment.

Negative Aspects:

• Customer Service: Some customers have expressed dissatisfaction with the customer service, citing instances where the company failed to honor warranty claims.
• System Monitoring: There are complaints about the company’s monitoring system. Some customers feel that the company is not committed to fixing issues that arise during the monitoring process.
• Inverter Issues: There have been reports of inverters failing within two years, and the company allegedly not taking responsibility for these failures.

Positive Reviews:

• The company offers a diverse range of solar panel systems, ensuring they have the right solar technology for specific needs.

Negative Reviews:

• Customers have reported harassment through excessive phone calls.
• Some customers have experienced poor customer service, with the company not responding to their concerns about decreasing solar panel production.

Positive Reviews:

• Some employees appreciate the good people they work with and believe the company has potential for future growth.
• There are employees who find the pay satisfactory if they stay long enough.

Negative Reviews:

• There are complaints about bad leads and the requirement for all leads to be in-person, which sometimes requires long drives.
• Some employees feel overworked and underpaid, and raises are reportedly hard to come by.
• There are criticisms about bad management and a lack of organization.
• The company culture is described as toxic by some, with reports of disrespectful workers and customers often being angry.

Positive Reviews:

• Customers appreciated the quality and value of the service.
• The punctuality of the service was highly praised, with a rating.
• The information provided by the salespeople was appreciated, as they clearly laid out what was needed and provided accurate cost estimates.

Negative Reviews:

• Concerns about the delay in getting the new meter installed by the city utility company.

Positive Reviews:

• Customers are satisfied with the price as quoted.
  The installation quality is high-received.

Negative Reviews:

• There have been complaints about the company not being able to service their equipment after installs.

Positive Aspects:

• Customers appreciate the educational approach of the sales representative, specifically mentioning Ryan Cook for his detailed explanation of the advantages of solar power.
• The federal tax credits, rebates, and SREC from Ameren and Illinois make the solar system cost-effective.
• Customers reported a significant reduction in their electric bills after the installation.

Negative Aspects:

• The company’s cancellation policy was unclear to some customers.
• Some customers felt that the company was not upfront about the costs associated with cancellation, even before the panels were installed.
• There were complaints about the company’s customer service and their handling of issues.

Expert Choice

Sun Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 5 states. With a foundation dating back to 2012 and a commitment to not using subcontractors, Sun Solar offers warranties ranging from 12 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?