Expert Score: 4.7/5
Founded in: 2015
Service Areas: NY
Services they provide: Residential Solar Services and Commercial Solar Services, Sale, Design, and Installation of Customized Commercial Photovoltaic Systems, Customer Support, Energy Monitoring, Roofing Repairs.
Certifications & Licences: Suffolk County Contractor, Nassau County Contractor, New York City Contractor
NY State Solar, established in 2015, has been an active participant in the solar industry, providing services across 1 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: NY State Solar’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Residential Solar Services and Commercial Solar Services, Sale, Design, and Installation of Customized Commercial Photovoltaic Systems, Customer Support, Energy Monitoring, Roofing Repairs..
Online Presence and Engagement: Their website attracts 10378 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across NY, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Suffolk County Contractor, Nassau County Contractor, New York City Contractor, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering NY State Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | 91 | 4.69 |
| yelp.com | 34 | 3.5 |
| bbb.org | 18 | 4.9 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 58 | 4.0 |
| trustpilot.com | 1 | 3.2 |
| angi.com | 27 | 4.7 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 587 | 4.9 |
| Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
| Company Website | nystatesolar.com |
| Year Founded | 2015 |
| Areas Served | NY |
| Services Offered | Residential Solar Services and Commercial Solar Services, Sale, Design, and Installation of Customized Commercial Photovoltaic Systems, Customer Support, Energy Monitoring, Roofing Repairs. |
| Roofing service | yes |
| Tesla energy equipment installation | – |
| Panel Options | SunPower SunVault |
| Battery Installations | Enphase Storage |
| Certifications | Suffolk County Contractor, Nassau County Contractor, New York City Contractor |
| Military discounts | – |
| Solar system leases service | yes |
| Expands dealership network | – |
| Delegates installation to subcontractors | – |
| BBB Rating | A+ |
| Warranty | Industry-leading warranties that cover parts and the labor necessary. Need to ask the manager of company. |
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 3,540 | 0 | 78 | 0.29 | 40.87% | 27.32% | – | 31.80% | – | – |
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Positive Reviews:
Customers appreciate the sales process.
Another customers commend the company for sticking to the quoted price and schedule.
Installation quality and after-sales support also received high ratings.
One customer praised their salesperson, Danny, for his clear communication and constant contact.
Negative Reviews:
A customer expressed dissatisfaction with the difficulty in contacting their salesperson after signing the contract. They also felt the company was not competitive in pricing, mentioning an “overhead” charge of $20,000.
The customer had issues with the installation, citing two crooked panels and one malfunctioning due to a faulty plug.
Positive Feedback:
Customers have mentioned that the representatives of NY State Solar are courteous and informative.
Customers appreciated the thoroughness in obtaining all their information.
Negative Feedback:
Some customers have expressed concerns about the company’s tactics, describing them as deceptive and unscrupulous.
Positive reviews:
Highlight the company’s helpfulness throughout the solar installation process.
A customer named Joseph R. described NY State Solar as one of the best companies he has worked with, praising their assistance throughout the process and making it easy for him to go solar.
Negative reviews:
Complaints involved issues with service or repair.
The customer reported receiving relentless calls and visits from the company despite repeatedly declining their services. This customer felt this was bordering on harassment.
Negative reviews:
The customer was upset because the salesperson did not mention the NYSERDA loan that is needed to finance the equipment and installation.
The salesperson also did not mention that if the house is sold, the loan is not transferable and the customer would remain responsible for the balance of the loan.
Positive reviews
Highlight a supportive atmosphere, opportunities for advancement, proper training, and a rewarding pay and commission structure.
Bonuses and incentives for excellent performance are also appreciated.
Negative reviews
Mention a sharp decline in the company’s performance over the past 6-12 months.
Criticisms include disorganized management, poor inter-departmental communication, and a feeling of instability.
There are also complaints about nepotism, favoritism, and a lack of support from management.
Positive reviews:
Customers highlight the company’s professionalism, responsiveness, and the smoothness of the process.
Another customer appreciated the clear and transparent communication, particularly from a service rep named Jessica.
Positive Reviews:
Customers appreciate the professionalism and clarity provided by the sales team.
The installation process is praised for its quality.
Customers have reported significant savings on their energy bills.
Negative Reviews:
There were complaints about the lack of transparency regarding the loan needed for equipment and installation.
A few customers have reported issues with the installation, including crooked and non-operating panels.
Summarizing:
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, NY State Solar is distinguished as a Market Leader. Their solid presence in 1 states underscores a trusted relationship with homeowners nationwide. If you’re looking for an experienced solar provider known for both quality and reliability, NY State Solar stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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