SunUp America review

Positive Aspects:

1. Comprehensive Services: SunUp America provides a wide range of services, including solar installation, maintenance, and financial guidance.
2. Veteran-Owned: Their status as a veteran-owned company reflects commitment and expertise.
3. General Contractor Experience: In addition to solar, they have experience in roofing and HVAC systems.

Negative Aspects:

1. Communication Challenges: Some customers report difficulty reaching SunUp America, with unanswered calls and unresolved issues.
2. Limited Post-Installation Support: Beyond the initial two-year installation warranty, there have been complaints about inadequate service and lack of responsiveness.
3. Non-Rated Solar Circuit Breakers: The company’s use of non-rated solar circuit breakers has caused problems for some customers.

On the positive side:

• Welcoming Environment: The reviewer appreciates the friendly atmosphere at Sunupamerica.
• Dedicated Team: The team members are hands-on and committed to enhancing workers’ abilities in the solar industry.

As for negative aspects, there isn’t much information available. It’s crucial to consider that this assessment is based on a limited number of reviews, so individual experiences may vary. For a more comprehensive understanding, additional reviews from different sources would be beneficial.

Positive Criteria:

1. Awesome Team and Products: Some employees appreciate the camaraderie and teamwork within the company. They find the team supportive and communication excellent. The products offered by SunUp America Solar are also highly regarded.
2. Good Pay and Travel Opportunities: Certain employees enjoyed competitive pay and the chance to travel throughout the state. They felt unburdened by micromanagement and valued the freedom to communicate openly.

Negative Criteria:

1. Unorganized and Material Shortages: Some employees found the company to be disorganized. Material shortages were common, and accounts at electrical stores were often overdue.
2. Payment Delays and Lack of Benefits: SunUp America Solar faced issues with timely payments. Crew members were not compensated for mileage or provided per diem when working out of town. Real health insurance was lacking, and nepotism was evident.
3. Long Workdays and Stress: Employees reported long workdays, starting as early as 5 am. The pressure to close deals and retain employment caused stress.
4. Institutional Control Issues: The company’s ownership faced criticism for poor institutional control, endangering homes, and favoritism.

Positive Aspects:

• High-Quality Service: Customers appreciate the top-notch service provided by SunUp America, LLC. Their skilled technicians and prompt service leave a positive impression.
• Reliable Workmanship: Many reviewers highlight the reliability of SunUp America, LLC’s work. Whether it’s installations or repairs, customers trust their expertise.
• Transparent Communication: Positive feedback often mentions clear communication. Customers value being informed about project progress, costs, and any necessary repairs.

Negative Aspects:

• Scheduling Challenges: Some reviewers express frustration with scheduling delays or missed appointments. Improving appointment management could enhance customer satisfaction.
• Pricing Concerns: A few customers find SunUp America, LLC’s pricing relatively high. Providing detailed quotes upfront or offering competitive rates might address this concern.
• Post-Service Follow-Up: A handful of reviews mention limited follow-up after completing the job. Strengthening post-service communication would benefit customers.

Average Performer

SunUp America, getting our badge of an Average Performer, maintains a presence across 2 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.9, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While SunUp America might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add SunUp America to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?