SunPower review

Positive Aspects:

High Efficiency: SunPower’s solar panels are known for their exceptional efficiency, with models like the M Series boasting up to 440W and the highest efficiency rating in the market.
Long-Term Peace of Mind: SunPower offers an industry-leading 25-year warranty that covers the entire solar system, providing homeowners with confidence in their investment.
Superior Customer Service: SunPower’s expansive coast-to-coast dealer network ensures superior customer service for homeowners.
Sustainability and Innovation: As an industry leader, SunPower has received over 1,000 patents for solar innovation and is committed to sustainability.

Negative Aspects:

Installation Delays: Some customers reported waiting for almost 6 months for their system to be installed.
Roofing Tile Cleanup: After installation, all the roofing tiles removed for mounting were left on the roof, causing concerns about water drainage in a flat area.

Positive Aspects:

Efficiency: SunPower has long been a leader in solar panel efficiency and electrical specifications. Their patented “Interdigitated Back Contact” (IBC) solar cells are among the most efficient in mainstream production.
Clear Reporting: Customers appreciate SunPower’s monitoring reports, which provide clear information on energy usage, fossil fuel avoidance, and carbon sequestration.
25-Year Warranty: SunPower offers an industry-leading 25-year warranty, providing peace of mind for homeowners.

Negative Aspects:

Manufacturing Uncertainty: SunPower recently split into two entities: Maxeon Solar Technologies (manufacturing) and SunPower (retail dealer network). Questions remain about cell technology ownership and warranty backing.
Installation Delays: Some customers reported waiting up to 6 months for installation.
Roofing Tile Cleanup: After installation, roofing tiles removed for mounting were left on the roof, causing drainage concerns.

Positive Feedback:

Some customers appreciate the reliability of the SunPower system.
SunPower provides green energy solutions and offers complete solar energy systems and battery storage options.

Negative Feedback:

Customers have reported poor experiences with SunPower’s customer service, with complaints about rescheduled appointments and long wait time.

Positive Feedback:

Customers are generally satisfied with the savings they see on their electric bills.
They appreciate the professionalism of the installers and the responsiveness of the company.
SunPower provides green energy solutions and offers complete solar energy systems and battery storage options.

Negative Feedback:

There are negative reviews mentioning issues with customer service, delays in installation and repairs.
Problems with the equipment have also been reported.

Positive Aspects:

SunPower is known for its high-quality solar panels and efficient energy production.

Negative Aspects:

Some customers have experienced issues with microinverters after installation. These issues have led to replacements and delays.

Positive Reviews:

Some customers commend the company’s technicians for their professionalism and knowledge.
Another customer appreciated highlighting his patience, professionalism, and expertise.

Negative Reviews:

A common complaint is about SunPower’s customer service. One customer mentioned multiple rescheduled appointments without explanation and a long wait time for service.
Several customers reported issues with their inverters. They expressed frustration over the long wait times for replacements and the lack of communication from SunPower.

Positive Reviews:

Employees appreciate the company’s work-life balance and the ability to work remotely.
Some employees have praised the company for its great benefits and okay pay.
A former Project Manager Associate described SunPower as a fun place to work and appreciated the flexibility and understanding of the management.

Negative Reviews:

A few reviews mentioned poor leadership and a constant flux in the Executive Leadership Team.
Some employees expressed concerns about job security, citing a season of layoffs.

Positive Aspects:

High Efficiency: SunPower is known for its solar panels featuring Maxeon cell technology, which offers some of the highest efficiency in the industry.
Trusted Experience: With nearly 40 years of dedicated solar experience, SunPower has a long-standing reputation.
Partnerships: They have partnered with Apple, Google, NASA, JPL, and all 5 branches of the military.
Eco-Friendly: SunPower is committed to sustainability and social responsibility.

Positive Reviews:

A customer praised the technician for his professionalism, knowledge, and patience during the installation process.
A customer appreciated the efficient and communicative service provided.

Negative Reviews:

A customer expressed dissatisfaction with the customer service, citing multiple rescheduled appointments without explanation.
Another customer complained about a non-working inverter that hasn’t been replaced for over 5 months.
A customer was frustrated with the slow response time and lack of resolution despite multiple promises.

Average Performer

SunPower, getting our badge of an Average Performer, maintains a presence across 50 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.8, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While SunPower might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add SunPower to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?