Solar Service review

Positive Aspects

• Knowledgeable and Skilled Technicians: Multiple reviewers praised the techs for their expertise and ability to explain system issues clearly.
• Timely Service Response: Customers noted quick dispatch and same-day appointments, especially in urgent scenarios.
• Professional and Courteous Demeanor: Several reviews complimented the technicians’ polite, friendly, and respectful behavior.
• Affordable Alternative to Competitors: One reviewer specifically mentioned lower costs compared to another provider with higher call-out fees.
• Seamless Coordination With Third Parties: Technicians effectively worked alongside roofing crews during system relocation projects.
• Consistent Quality Across Team Members: Multiple customers mentioned professionalism and competence across various technicians they interacted with.

Negative Aspects

• Delayed Equipment Fulfillment: A customer reported paying over $2,000 for an inverter without receiving follow-up or delivery over a month later.
• High Initial Diagnostic Fees: Frustration was expressed over the $295 inspection fee despite having already identified the issue through an error code.
• Poor Communication Post-Payment: Lack of updates or status reports after a large payment contributed to feelings of neglect and dissatisfaction.

Positive Aspects

• Customers appreciate a no-pressure sales approach, receiving only what they need or want without feeling pushed into unnecessary services.
• Technicians are praised for being knowledgeable, professional, and courteous, answering questions clearly and providing helpful options.
• Efficient and timely service is a common highlight, with projects completed quickly and within scheduled windows.
• Flexibility in scheduling reinstallation or maintenance is valued, especially when accommodating customers’ travel or timing needs.
• Attention to detail is noted, including fixing issues beyond basic cleaning, such as securing loose anchors or troubleshooting underperforming systems.

Negative Aspects

• A few customers experienced past issues with other installers who failed to address problems like critter guards, highlighting contrast but indirectly pointing out initial dissatisfaction before switching to this company.

Positive Aspects

• Communication is strong, with reminders, appointment details, and technician information sent before visits, which customers find reassuring.
• Customers appreciate that the company handles the full process thoughtfully, including repairs, cleaning, and reinstallation, showing care beyond quick fixes.
• Cleanliness and respect for property are commonly emphasized, along with thorough explanations of procedures and system performance.
• Technicians often go above and beyond by filing claims with manufacturers or explaining how to improve system efficiency.
• The team’s dedication to solving problems, even on older or complex systems, impresses customers and builds trust.
• Consistent follow-up and maintaining long-term relationships are highly appreciated, as many customers plan to use the company again.
• Positive remarks highlight courteous, respectful, and polite behavior from technicians, making interactions pleasant and stress-free.
• The installation quality is highly regarded, often compared favorably to that of well-known competitors.

Negative Aspects

• No direct negative feedback about the company itself was mentioned, but there are hints that customers expect continued high-quality service and prompt responses to avoid potential future issues.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Solar Service is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Solar Service stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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