Palmetto Overview
Expert Score: 4.4/5
Founded in: 2013
Palmetto, established in 2013, has been an active participant in the solar industry, providing services across 19 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Palmetto’s Offerings
Customer Experience: With an average rating of 4.4, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Residential Solar: They offer end-to-end solutions for residential solar energy, including solar design, financing, tracking, maintenance, resources, and support. Solar Feasibility and Energy Modeling: Palmetto has built a sophisticated solar feasibility and energy modeling platform to help customers understand if solar is right for them. Solar Lease, Purchase, and Subscription Options: They provide various options for customers to opt into solar energy, including instant solar design, detailed savings forecasts, and $0 down solar lease, purchase, and subscription options. Energy Management: Palmetto helps customers take control of their electricity and optimize their savings. Solar Panel Installation: They offer solar panel installation services. Solar Batteries: Palmetto provides solar batteries as part of their offerings. Energy Efficiency Audits: They conduct energy efficiency audits to help customers optimize their energy usage. System Monitoring: Palmetto offers system monitoring services to ensure optimal performance of the solar energy systems. Panel Cleaning, Removal, and Reinstallation: These services are also part of their offerings. Peace of Mind Protection Plan: They offer a protection plan for peace of mind. Pest Abatement: This service is also provided by Palmetto.
Online Presence and Engagement: Their website attracts 88859 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AZ, CA, CO, CT, FL, GA, IL, MD, MA, MI, NJ, NV, NC, OH, PA, RI, SC, TX, VA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Florida Certified Solar Contractor CVC57022, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Palmetto for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Palmetto Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 58 | 4.0 |
| solarreviews.com | 111 | 3.5 |
| yelp.com | 20 | 1.7 |
| bbb.org | 5 | 3.6 |
| consumeraffairs.com | 3 | 3.7 |
| indeed.com | 35 | 3.6 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 1 | 5.0 |
| birdeye.com | 1552 | 4.9 |
| Google reviews | 1,480 | 4.1 |
| Expert Score | 4.4 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Palmetto Reviews
| Company Website | palmetto.com |
| Year Founded | 2013 |
| Areas Served | AZ, CA, CO, CT, FL, GA, IL, MD, MA, MI, NJ, NV, NC, OH, PA, RI, SC, TX, VA |
| Services Offered | Residential Solar: They offer end-to-end solutions for residential solar energy, including solar design, financing, tracking, maintenance, resources, and support. Solar Feasibility and Energy Modeling: Palmetto has built a sophisticated solar feasibility and energy modeling platform to help customers understand if solar is right for them. Solar Lease, Purchase, and Subscription Options: They provide various options for customers to opt into solar energy, including instant solar design, detailed savings forecasts, and $0 down solar lease, purchase, and subscription options. Energy Management: Palmetto helps customers take control of their electricity and optimize their savings. Solar Panel Installation: They offer solar panel installation services. Solar Batteries: Palmetto provides solar batteries as part of their offerings. Energy Efficiency Audits: They conduct energy efficiency audits to help customers optimize their energy usage. System Monitoring: Palmetto offers system monitoring services to ensure optimal performance of the solar energy systems. Panel Cleaning, Removal, and Reinstallation: These services are also part of their offerings. Peace of Mind Protection Plan: They offer a protection plan for peace of mind. Pest Abatement: This service is also provided by Palmetto. |
| Roofing service | yes |
| Panel Options | Lease Solar: This option allows you to access the benefits of solar without the upfront investment or equipment costs. Maintenance is included, and performance is guaranteed. Buy Solar: This option provides access to greater long-term savings, flexible payments, and the possibility to leverage solar credits to offset the cost of investment. |
| Battery Installations | Lithium-ion Batteries: These are popular for their high energy density, long lifespan, and compact size. Lead-acid Batteries: These are often used in off-grid solar systems and are known for their reliability. Saltwater Batteries: These are a newer type of battery that uses saltwater as an electrolyte. Additionally, there are two different types of home solar batteries based on the type of electricity they receive: Direct Current (DC) Coupled: These batteries store DC energy directly from the solar panels. Alternating Current (AC) Coupled: These batteries store AC electricity that has been converted by an inverter. |
| Certifications | Florida Certified Solar Contractor CVC57022 |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | Panel Warranty (25y), Inverter Warranty (25y), Workmanship Warranty (10y), Roof Penetration Warranty (5y) |
Palmetto Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 88,859 | 5 | 149 | 0.51 | 47.32% | 48.05% | 0.21% | 3.80% | 0.06% | 0.55% |
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What do Customers Say about the Palmetto?
Palmetto Solar has an average rating of 4.0 based on 59 reviews on EnergySage.
Positive feedback highlights their efficient and polite installation team, the ease of switching to solar energy, and the significant reduction in electricity bills.
Customers also appreciate the Palmetto App for tracking energy production.
Some customers chose Palmetto for their financial strength and digital customer experience.
Positive reviews highlight factors such as the sales process (4.0), price as quoted (4.1), installation quality (4.1), and after-sales support (3.7).
One satisfied customer praised the reasonable pricing, cost-effective technology, and excellent customer service.
One customer reported a roof leak after the installation of solar panels, which they attributed to a screw missing the truss.
They appreciate the company’s superior service, savings, and the quality of their work. Customers have praised the professionalism of the installers, the thorough explanation of how the system works, and the cleanliness of the work area.
They also commend the company’s good communication, quick installation, and great customer service.
However, some customers have mentioned that the process of obtaining permission to operate and permits was a bit slow.
This, they noted, usually depends on the utility company and city.
Positive aspects include:
Free consultation and three years of active system monitoring.
In-house project management.
Palmetto’s solar energy specialists are educated on local rebates and credit opportunities.
Negative aspects include:
Pricing information isn’t available online.
Services are only available in 20 states.
Positive reviews highlight the company’s superior service, savings, and customer care.
Customers have praised the professionalism of the installers, the thorough explanation of how the system works, and the constant updates throughout the installation process.
The quality of the equipment and the timely project updates have also been appreciated.
Negative reviews, on the other hand, have pointed out long waiting periods for activations and equipment repairs.
Some customers have also mentioned slow responses related to permits and permissions to operate, although these issues often depend on the utility company and city.
Positive Feedback:
Some employees appreciate the work-life balance and benefits.
There are mentions of a nice working condition and the ability to learn fast.
Some reviewers loved working at Palmetto, praising the life/work balance, pay, and benefits.
Negative Feedback:
A common complaint is about poor hours and the company not calling employees for work unless really needed.
Some employees felt overworked, understaffed, and underappreciated.
There were criticisms about management, with some employees feeling there’s no room for advancement.
Positive Reviews:
Customers praised the excellent workmanship and professionalism of the service providers.
The responsiveness and knowledge of the team were highly appreciated.
The exceptional work done and the professional handling of conditions were also commended.
Negative Reviews:
Some customers had issues with service rescheduling and felt that the service providers lacked experience.
There were complaints about difficulty in getting refunds and perceived the company as a scam.
Some customers felt that the company was unfairly charging for services not used.
Customers appreciate the professionalism and diligence of the staff.
One customer praised Branch Manager Brad Miller for his exceptional service and dedication to solving their pest problem.
The company is commended for its effective pest control services and for protecting customers’ health and property.
Based on the reviews found, customers of Palmetto.com have generally positive experiences.
They praise the company for its superior service, savings, and customer care.
The installation process is described as easy and turnkey.
Customers also appreciate the professionalism of the installers and the thorough explanation of how the system works.
The communication is reported to be good, although some customers mention that the process of obtaining permission to operate and permits was a bit slow.
However, this is usually dependent on the utility company and city.
The company’s pricing and interest rates are also commended.
Despite some initial concerns due to lack of familiarity with the company, customers report being satisfied with their decision to choose Palmetto.
Summarizing:
Do we recommend Palmetto services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Palmetto is distinguished as a Market Leader. Their solid presence in 19 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Palmetto stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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