1 Solar review

Positive Aspects:

• Many customers praised the smooth installation process and professional service.
• Some reviews highlighted the helpfulness and knowledge of sales representatives.
• Several users appreciated the cost savings and energy efficiency of the solar panels.

Negative Aspects:

• Numerous complaints about poor customer service, including lack of communication and unresolved issues.
• Some customers reported faulty installations, including used equipment and missing components.
• Delays in system activation, leaving customers without benefits for months.
• Unexpectedly high energy bills, with some feeling misled about potential savings.
• Issues with warranty support and difficulty getting repairs or replacements.

Positive Aspects:

• Fast Installation: A few reviews mention quick installation times.
• Friendly Sales Representatives: Certain customers had positive experiences with sales reps who were knowledgeable and personable.

Negative Aspects:

• Extreme Delays: Many customers reported waiting months, even over a year, for system activation.
• Lack of Communication: Numerous complaints mentioned difficulty in reaching the company, unreturned calls, and lack of updates.
• Misleading Sales Tactics: Customers claimed they were misled about tax credits, energy savings, and contract terms.
• Incorrect or Incomplete Installations: Several reviews cited installation errors, missing components, and failed inspections due to company mistakes.
• Blaming Utility Companies: The company frequently attributed delays to power companies, but customers found this was often untrue.
• Activated Financing Before System Use: Customers were charged for solar systems that were not yet operational.

Positive Aspects

• Quick and Simple Onboarding: The hiring process is straightforward, allowing new employees to start working quickly.
• Work-Life Balance: Employees appreciate a manageable balance between work and personal life.
• Supportive Management: Leadership is described as encouraging and invested in employee success.

Negative Aspects

• Lack of Benefits: Commission-based positions do not include traditional benefits.
• Job Security Concerns: Reports of sudden terminations labeled as layoffs create uncertainty.
• Disorganized Operations: Some employees find the company structure chaotic and inefficient.
• Unrealistic Expectations: Certain roles require meeting goals that may be difficult to achieve.

Positive Aspects

• The solar system installed by the company functioned properly after installation, as noted in one review where the system worked fine initially.
• Detailed explanations about solar programs and equipment were provided to customers, with one review mentioning thorough discussions about a specific program and battery details, ensuring full understanding.
• Installation teams completed their work efficiently, with one review stating the installation of a backup generator was handled competently by a crew who knew what they were doing.
• The company assisted with issues from systems installed years ago, as one customer had an inverter replaced 8 years after initial installation, with follow-up support to ensure it worked.

Negative Aspects

• Installation errors caused significant property damage, with one review citing a $50,000 roof repair due to incorrect bracket placement, wrong sealers, and failure to follow standards.
• Customer service was unresponsive or unhelpful, as one customer was directed to an overseas call center that refused assistance, suggesting legal action instead. At the same time, another made 10-15 calls over months with no progress on a nearly completed project.
• Projects faced extreme delays, with one review noting a 95% complete project stalled for nearly a year after failing an inspection and no follow-up despite promises of a 2-3 week resolution.
• The company failed to honor warranties or agreements, with one review mentioning a refusal to cover roof damage repairs and another noting a voided warranty after the customer removed the panels due to lack of support.

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Average Performer

1 Solar, getting our badge of an Average Performer, maintains a presence across 4 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.5, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While 1 Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add 1 Solar to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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