Chehalis Sheet Metal Heating & Cooling review

Positive Aspects

• Professional and Courteous Staff: Many customers appreciated the professionalism and politeness of the crew, from sales representatives to installation teams.
• Efficient and Timely Work: Some reviewers highlighted that installations were completed on time and as promised, with no hidden costs or surprises.
• High-Quality Roofing Services: Several reviews praised the roofing department’s efficiency, attention to detail, and thorough cleanup after the job.
• Good Communication: Customers sometimes felt well-informed throughout the process, from the initial estimate to the final installation.

Negative Aspects

• Poor Customer Service: Multiple reviewers mentioned rude or dismissive behavior from office staff when they called with issues.
• Long Wait Times & Lack of Follow-Up: Some customers experienced delays in receiving estimates, responses, or service appointments.
• Billing Discrepancies: A few reviewers noted issues with incorrect invoices, unexpected charges, and difficulty resolving billing concerns.

Positive Aspects

• Supportive Team Environment: Many employees appreciated their coworkers, describing them as skilled, professional, and enjoyable.
• Good Training Opportunities: Several workers highlighted the company’s training programs as beneficial for developing their skills and ensuring compliance with industry regulations.
• Opportunities for Growth: Employees noted that those with a strong work ethic and willingness to learn could advance within the company.
• Reliable Pay Schedule: Weekly pay was mentioned as a positive aspect, providing financial stability.

Negative Aspects

• Inconsistent Work Availability: Seasonal fluctuations resulted in slow periods of scarce work, leaving employees without steady income.
• Sales-Driven Management: Some employees felt that management prioritized sales commissions over the technical aspects of jobs, leading to issues on-site.
• Long Hours & Poor Work-Life Balance: Certain roles required long shifts with little regard for personal time.

Positive Aspects

• High-Quality Workmanship: Customers consistently praise the excellent service and quality of installations and repairs.
• Prompt and Professional Service: Many reviewers highlight punctuality and professionalism from both technicians and office staff.
• Thorough Cleanup: Crews ensure that work areas are cleaned after completion, leaving no debris behind.
• Knowledgeable Technicians: Employees are described as skilled and informative, explaining systems and maintenance to homeowners.
• Effective Problem-Solving: Quick diagnosis and resolution of HVAC issues, with technicians often carrying necessary supplies for immediate fixes.

Negative Aspects

• Scheduling Delays: Some customers report long wait times due to high demand.
• High Pricing Perceived by Some: A few reviews mention that service costs feel high compared to the time spent on repairs.
• Lack of Assistance with Preparations: One customer noted having to move furniture themselves before and after installation.
• Isolated Customer Service Issues: A rare complaint involved a high-pressure sales experience when inquiring about roofing services.

Positive Aspects

• Professionalism & Expertise: Installers and staff are knowledgeable, courteous, and thorough.
• Prompt Service: Projects are completed efficiently, with crews arriving on time.
• Comprehensive Installation Process: Clear communication about procedures and clean workspaces.
• High-Quality Products: Customers report improved performance, efficiency, and comfort.
• Customer-Focused Approach: Willing to accommodate requests and provide detailed explanations.
• Competitive Pricing & Value: Offers fair pricing with transparent estimates.
• Bonus Incentives: Referral programs offer rewards for customer recommendations.

Negative Aspects

• Product Push: Some customers felt pressured to purchase specific equipment.
• Communication Issues: A few cases of unclear or conflicting information regarding product choices.
• Mixed Experiences with Sales & Management: While many praise the staff, others have disagreed over promised features or changes.

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Expert Choice

Chehalis Sheet Metal Heating & Cooling is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 1964 and a commitment to not using subcontractors, Chehalis Sheet Metal Heating & Cooling offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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