Complete Solar review

Positive reviews:

• Excellent customer service.
• Quality of the sales team.
• Helpful representatives, such as Ronald.

Negative reviews:

• Difficulty in speaking to a live person.
• Long waiting times for system activation.
• Issues with installation.
• Solar panels not working even after six months.

Positive reviews:

• Good experience during the sales process.
• Received a favorable price compared with other quotes.
• The installation process went very well and fast.

Negative reviews:

• Difficulty in getting callbacks.
• Long waiting times for system activation.
• Issues with installation.
• Solar panels not working even after several months.
• Inverter broke multiple times.
• Long waiting times for parts and technician visits.

Positive Reviews:

• Delightful experience, Complete Solar handled all the paperwork from permits to dealing with PG&E.
• The installers were hardworking and did a beautiful job.

Negative Reviews:

• Inverter broke three times, took the company four months to send a technician.
• Dissatisfaction with the sales process, felt deceived, system running below prediction.

Positive Reviews:

• Quick and streamlined installation process.
• Praise for their proprietary software platform, HelioQuote, which delivers customized solar electric solutions.

Negative Reviews:

• Dissatisfaction with the company’s customer service.
• Report of a solar power system being off since July 31, 2023, and the company not responding to calls or emails.

Negative Reviews:

• One customer reported that their solar power system has been off since July 31, 2023, and the company has not responded to their calls or emails.
• Another customer regretted getting involved with the company, stating that they signed on to start their solar project in January 2021 and it still was not completed as of April 2024.

Positive Reviews:

• Supportive work environment.
• Opportunities for growth.
• Provides a lot of training and support for new hires.

Negative Reviews:

• Dissatisfaction with the company’s management.
• Management lacks communication and doesn’t provide clear instructions.

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Positive Reviews:

• Customers praised the company for its professionalism and punctuality.
• Many customers were satisfied with the installation process, describing it as professional and timely.
• Some customers highlighted the excellent customer service and responsiveness.

Negative Reviews:

• A few customers reported issues with scheduling, including instances where the company did not show up at the appointed time.
• Some reviews lacked specific details about the issues encountered.

Positive Feedback:

• Praise for the company’s installation process, service, and communication
• Customers reporting a “very easy customer service experience” and being “happy with the service over the past 10 years”
• Customers highlighting the professionalism of specific employees, such as Ronald Castellon, who made the “whole experience quick and easy” and was “an excellent help throughout this entire process”

Negative Feedback:

• Issues with the installation process, including delays, poor communication, and substandard work
• Installed equipment not matching the contract, and the system failing inspections due to incorrectly sized fuses
• Complaints about the company’s inability to submit the necessary paperwork to the power company, leading to further delays in the system becoming operational
• Legal issues, with one customer stating they are “suing Complete Solar electric because of their fraudulent, dishonest and disgusting way of business”

Positive Reviews:

• Customers praise the ease of the solar installation process and the responsiveness of the solar company
• Customers highlight the solar company’s knowledgeability, friendliness, and clear explanations throughout the process
• Customers mention that the solar company helped them navigate the process and provided valuable guidance, making the transition to solar power straightforward
• The majority of reviews are positive, praising the solar companies’ professionalism and the overall satisfaction with the final outcome

Negative Reviews:

• A small number of customers report issues with the sales process, such as feeling pressured or not receiving accurate information upfront
• Isolated cases of customers being dissatisfied with the timeliness or quality of the installation work

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Average Performer

Complete Solar, getting our badge of an Average Performer, maintains a presence across 29 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.5, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Complete Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Complete Solar to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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