Solar Smart Living review

Positive Criteria:

1. All-in-One Solutions: Solar Smart Living’s unique ability to design, assemble, and finance its solar and battery backup systems under one roof has contributed to its growth since its establishment in 2008.
2. Customer Satisfaction: The company boasts an A+ rating by the BBB for 14 years, ranking among the solar industry’s best installers. It has received hundreds of 5-star reviews on platforms like Facebook, BBB, Solar Reviews, Google, and EnergySage.
3. Professionalism: Solar Smart Living has been hired for maintenance on military bases and large commercial solar farms, demonstrating its level of professionalism.

Negative Criteria:

1. Trust Concerns: Some customers expressed disappointment after initially trusting Solar Smart Living. Promised benefits didn’t always materialize as expected.
2. Warranty Limitations: While the company offers a 25-year warranty on panels, inverters, and workmanship, labor costs are not covered.

Positive Reviews:

• Customers appreciate Solar Smart Living’s commitment to superior customer service. The company aims to help reduce energy bills and carbon footprints.
• The installation process is commendable, with well-organized teams handling installations smoothly. Honest figures and data are provided, and pushy sales tactics are avoided.
• Solar Smart Living’s panels generate ample extra power, allowing homeowners to use appliances during the day using their own electricity.
• The quick turnaround from inquiry to installation and brilliant service by the installation team have left customers satisfied.

Negative Reviews:

• Surprisingly, no negative reviews were found in the provided sources. Solar Smart Living maintains a positive track record with its clientele.

Positive Aspects:

• Excellent Service: Customers appreciate the outstanding service provided by Solar Smart Living. From the initial presentation to project completion, they consistently deliver.
• Knowledgeable Staff: The consultants are well-versed in solar technology and readily answer questions. Their expertise ensures a smooth process.
• Quality Components: Solar Smart Living uses top-notch components, which sets them apart from competitors.
• Timeliness: They adhere to schedules, ensuring installations are completed as promised.
• Competitive Pricing: Customers find their pricing sustainable and reasonable.

Negative Aspects:

• After Sales Support: While generally positive, some reviews mention slightly lower satisfaction with after-sales support.
• Transparency: A few customers desire more transparency in pricing and sales processes.

Positive Aspects:

• Prompt Service: Customers appreciate the courteous and professional team members who promptly answer calls and schedule assessments.
• Fair Pricing: The cost of services is considered reasonable, and repairs come with a valuable guarantee.
• Efficient Assessment: Mr. Shanauk was dispatched swiftly to assess roofs, demonstrating efficiency.

Negative Aspects:

• Unfortunately, due to ongoing updates, existing reviews and complaints are temporarily inaccessible on the BBB profile.
• Some customers may find this lack of access to historical feedback frustrating.

Positive Aspects:

• Expertise: Employees appreciate the company’s expertise in combined heat and power, energy efficiency, and solar photovoltaic (PV) systems.
• Energy Storage: The company’s focus on energy storage solutions is commendable.
• Carports and Solar Canopies: Employees highlight the innovative approach toward carport and solar canopy installations.
• Hot Water Heat Pumps: Positive feedback regarding the implementation of hot water heat pumps.

Negative Aspects:

• Ethical Concerns: Some employees express reservations about the ethical implications of removing negative reviews.
• Manipulation: There are indications that reviews can be manipulated, raising questions about transparency.
• Talent Acquisition: Negative reviews may deter potential talent from applying.

Positive Aspects:

• Clean Energy Commitment: Customers appreciate Solar Smart Living’s dedication to providing clean energy solutions. Their solar panels enable households, businesses, and property owners to access renewable energy.
• Affordability: Many reviewers find Solar Smart Living’s rates budget-friendly, allowing them to save money while supporting sustainable energy.
• Seamless Process: Customers highlight the smooth transition during installation and paperwork.

Negative Aspects:

• While most reviews are positive, specific negative comments are not explicitly mentioned in the testimonials provided.

Positive Aspects:

• Trusted Experience: With over 16 years of trusted experience, Solar Smart Living specializes in solar integration and backup power generation projects. They use state-of-the-art battery technology from Sonnen.
• Professional Installation: Customers appreciate the professionalism of the installation process. The company ensures precise work, akin to that seen in commercial buildings.
• Efficient Communication: Solar Smart Living effectively communicates with external agencies, such as Tucson Electric and HOAs, streamlining the installation and approval process.
• Quality Components: The company provides state-of-the-art equipment directly supported by them, not a third-party agency.

Negative Aspects:

• Communication Challenges: Some customers report communication issues, which can be frustrating.
• Maintenance Considerations: While the installation is high-quality, maintenance and service may be necessary over time.

Positive Aspects:

1. Solar Savings: Customers in the El Paso, TX, and Las Cruces, NM areas appreciate how Solar Smart Living helps them save money and combat rising utility costs. With over 300 sunny days a year, solar panel owners achieve payback on their systems in about 7.5 years.
2. Quality Installations: Reviewers commend Solar Smart Living for their high-quality solar panel installations. The workmanship and attention to detail seem to meet or exceed expectations.
3. Responsive Service: Customers value the prompt and helpful responses from Solar Smart Living’s team. Whether it’s inquiries about system performance or maintenance, they feel well-supported.

Negative Aspects:

1. Scheduling Challenges: Some reviews mention delays in installation appointments or service visits. Improving scheduling efficiency could enhance the overall customer experience.
2. Communication Gaps: A few customers express frustration with communication breakdowns. Clearer updates during the installation process and better follow-up could address this concern.

Expert Choice

Solar Smart Living is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 2 states. With a foundation dating back to 2008 and a commitment to not using subcontractors, Solar Smart Living offers warranties ranging from – years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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