Solar Liberty review

Positive Aspects

• Professional and knowledgeable staff: delivered clear communication and education throughout the process.
• Dedicated support: provided thorough explanations and responsive service during every project phase.
• Quality installation: performed clean, efficient work, with attention to aesthetics (e.g., concealed wiring).
• Customer engagement: kept clients informed and offered ongoing solar energy updates, even for undecided customers.
• Incentives and financial guidance: offered rebate discovery, low-interest loan information, and system performance insights.
• Long-term performance: reported significant energy savings and system surplus production over time.
• No-pressure sales approach: provided detailed system specs and financial breakdowns, allowing for careful customer decision-making.
• Effective problem-solving: handled complex permitting processes and adapted to customer-specified requirements.

Negative Aspects

• Delayed communication: instances of poor follow-up and unresponsiveness after initial contact.
• Scheduling issues: delays between contract signing and installation start, possibly pandemic-related.
• Inconvenience during installation: required customer involvement in supplying materials to meet tight schedules.
• Energy production shortfalls: systems underperforming relative to initial sizing and diagrams.

Positive Aspects

• Exceptional project planning and site preparation: Site engineers carefully assessed each home’s unique roof layout and electrical setup, ensuring the solar system was tailored perfectly for optimal performance.
• Efficient and professional installation teams: Installers were highly trained and worked swiftly without compromising on quality. Homeowners consistently praised the crews for respecting their properties, leaving minimal mess, and completing the job efficiently.
• High-quality materials and construction: Customers appreciated the durable materials used, including robust solar panels, reliable inverters, and sturdy mounting systems. Systems demonstrated longevity and weather resistance, even in challenging conditions like heavy snow or storms.
• Knowledgeable and supportive sales representatives: Sales teams impressed homeowners with their deep understanding of solar technology, tax incentives, and financing options. Many appreciated how salespeople patiently answered all their questions, making complex information easier to digest.
• Outstanding communication during installation: Project managers maintained excellent contact with homeowners, offering regular updates, answering questions, and addressing concerns promptly. This clear communication reduced homeowner stress and ensured a smooth process.

Negative Aspects

• Frustrating delays in project timelines: Several homeowners experienced lengthy waits between contract signing and system activation. Delays were often due to permit approvals, inspections, or scheduling backlogs, which left customers feeling impatient and uncertain.
• Inconsistent post-sale follow-up: While the sales process was generally smooth, some customers reported feeling “abandoned” after signing the contract. Promised callbacks, updates, or support were sometimes delayed or never arrived.
• Confusing or incomplete communication after installation: Once the system was installed, some homeowners found it challenging to get timely answers to questions about system operation, monitoring apps, or future maintenance.
• Important details not fully disclosed upfront: Several customers expressed frustration upon learning that their system wouldn’t provide power during grid outages, which they felt should have been clearly explained before purchase.

Positive Aspects

• Professional and knowledgeable staff: Sales representatives and installers demonstrated expertise and were praised for clearly explaining the processes.
• Excellent communication during sales and installation: Customers appreciated prompt updates and responsiveness, especially from project managers and sales reps.
• Efficient and respectful installations: Installations were completed quickly, even in challenging conditions, with care taken to protect property and minimize disruption.
• Competitive pricing and strong financial incentives: Customers highlighted cost-effectiveness, tax incentives, and attractive financing options.
• High-quality workmanship: The installers ensured that the systems were well-integrated, aesthetically pleasing, and reliable.
• Long-term energy savings: Customers reported significant reductions in utility bills and were pleased with the return on investment.

Negative Aspects

• Miscommunication issues: Some customers experienced confusion or delays due to unclear coordination between Solar Liberty, utilities, and electricians.
• Delays in scheduling and approvals: External factors, such as permits, inspections, or even COVID-19, caused frustrating delays for some installations.
• Post-sale follow-up inconsistencies: A few customers felt support diminished after contracts were signed, with slow or incomplete responses.
• System reliability concerns: Some reported early equipment failures, particularly with inverters, leading to service calls within months of installation.

Positive Aspects

• Opportunity for professional growth and skill development: Many employees appreciated the chance to expand their project management skills and deepen their knowledge of the solar industry.
• Supportive and knowledgeable teams: Colleagues and team leaders were often described as helpful, engaged, and willing to assist with challenges.
• Decent work-life balance: Several comments noted a reasonable work-life balance with flexible or manageable schedules.
• Good compensation and benefits: Some roles offered competitive pay and solid benefits packages, contributing to overall job satisfaction.
• Strong company culture in certain departments: Employees in supportive roles highlighted positive interactions and teamwork.

Negative Aspects

• Poor upper management and ownership: Multiple comments criticized leadership for being disconnected, incompetent, or lacking industry understanding.
• Inconsistent communication: Some employees reported experiencing unclear or insufficient communication from management, particularly regarding expectations and updates.
• High-pressure or unsafe work conditions: A few comments highlighted safety concerns related to working outdoors in varied weather conditions or dealing with high-voltage electricity.
• Limited career advancement: Some roles offered little to no opportunity for advancement, with few paths to higher-level positions.

Positive Aspects

• Installation crews are professional and friendly: Multiple reviewers mentioned that installers were courteous, clean, and efficient.
• Good handling of paperwork and permitting: The paperwork for the city and county was handled effectively, including grant funding and tax incentives.
• High system performance: Several customers reported generating more energy than needed, effectively reducing or eliminating their electric bills.
• Quick service responses: Inverter replacements and other minor issues were handled promptly.
• Competitive and fair pricing: Some customers felt the pricing was better than that of competitors and appreciated financing options.
• Clear communication during the sales process: representatives provided detailed explanations, answered questions, and were flexible with needs.

Negative Aspects

• Insufficient system sizing: Some customers discovered that their installed systems were too small to meet their energy needs, leading to frustration.
• Poor communication and management: Issues during installation included missing parts, last-minute decisions, and unclear instructions.
• High cost for system additions: Some customers were quoted significantly higher prices for adding panels than their initial costs.
• Warranty concerns due to panel manufacturer bankruptcy: The closure of the solar panel company affected ongoing support and monitoring services.

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Solar Liberty is distinguished as a Market Leader. Their solid presence in 17 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Solar Liberty stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

Find the Best Solar Installers Near You

Find Installers