Solarise Solar review

Positive Aspects

• Excellent communication and thorough explanations: Customer service representatives demonstrated patience and dedication by addressing concerns even outside of business hours.
• Comprehensive understanding of solar processes: Staff provided clear and detailed explanations, particularly during installation and addressing concerns about roof protection.
• Durable and weather-resistant panels: Customers have noted that these panels withstood storms, blizzards, and rain without sustaining any damage.
• Passed inspections on the first attempt: Inspections were completed successfully, easing customer concerns about regulatory compliance.

Negative Aspects

• Lack of transparency in loan terms: Critical details such as home liens were not disclosed during the financing process, leading to unexpected complications.
• Aggressive or unprofessional sales tactics: Some sales representatives were reported as rude, dismissive, or dishonest during consultations and sales calls.
• Ethical and honesty concerns: Several customers reported misrepresentations of services, broken promises, and misleading statements from the company.
• Delays in inspections and permitting: Long gaps between installation and inspections, coupled with permit delays, frustrated customers, and slowed project completion.
• Physical damage and installation issues: Roof damage, incorrect placements of disconnects, and careless handling of installations disrupted customer trust.
• Poor handling of customer service complaints: Management was described as unresponsive or dismissive, with unresolved issues such as damages and failed inspections.

Positive Aspects

• Strong emphasis on work-life balance: Employees appreciate the flexibility and supportive work environment.
• Family-owned and caring environment: The company values staff, customers, and the overall business culture.
• Opportunities for personal growth and autonomy: Employees feel encouraged to be themselves and advance their professional development.
• Fun and engaging workplace culture: The atmosphere is described as enjoyable, with perks like free lunches and a positive vibe.
• High earning potential with the right effort: Commission-based roles offer significant income opportunities for those willing to work hard.
• Team-oriented approach and good management: Supportive coworkers and understanding managers create a collaborative environment.

Negative Aspects

• Heavy reliance on individual effort for income: Commission-based roles provide no guaranteed pay, which can be stressful or unstable.
• Potential bottlenecks in operations: Attention to detail is crucial, as missed steps by one department can slow down customer progress.
• Limited longevity in some positions: Certain roles, like sales consulting, may feel more like temporary gigs than long-term careers.
• Stressful aspects of solar sales: Door-to-door sales and appointment setting may be high-pressure and demanding, especially for beginners.

Positive Aspects

• Substantial utility savings: Many users reported a dramatic drop in their electricity bills, with some mentioning reductions from hundreds of dollars to just a $10 connection fee.
• Helpful, knowledgeable staff: Several reviewers highlighted employees’ expertise and patience in explaining solar concepts and walking them through the process.
• Smooth installation process: Customers praised efficient, professional installation, often completed in a day or a few hours.
• Ongoing support and follow-up: The company was recognized for regularly checking in with customers, providing support, and maintaining open communication even years after installation.
• Future planning benefits: Some users appreciated systems sized to accommodate future energy needs, such as electric vehicles and peak-hour savings.
• Roof and panel warranties: Customers found value in warranties covering both the solar panels and the roof.
• User-friendly monitoring tools: Several users mentioned mobile apps that effectively track usage and system performance.

Negative Aspects

• Unexpected energy bills: Some users reported that their electricity bills didn’t decrease as promised, or even increased despite the solar installation.
• Communication issues: A few customers reported receiving slow or dismissive responses from the company, particularly when problems persisted.
• Unmet expectations: Several comments highlighted unfulfilled promises, including tax credit amounts and system performance.
• Complicated tax credits: At least one customer encountered confusion over how state tax credits were structured, leading to smaller-than-expected refunds.
• System performance issues: Some users experienced technical problems with panels going offline or generating insufficient energy.

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Solarise Solar is distinguished as a Market Leader. Their solid presence in 2 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Solarise Solar stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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