SolarUnion Overview
Expert Score: 4.2/5
Founded in: 2011
SolarUnion, established in 2011, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: SolarUnion’s Offerings
Customer Experience: With an average rating of 4.2, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar System Installations, Whole House Storage Solutions, Solar EV Charging Stations, Solar Readiness Audits, Solar Roof Inspections, Solar Repairs & Upgrades, Electrical Panel Upgrades, LCF Stationary Gas Generators, Generator Installation, Commercial Solar Installations, Turnkey Project Management
Online Presence and Engagement: Their website attracts 1698 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, BBB, SEIA, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering SolarUnion for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
SolarUnion Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 184 | 4.3 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 130 | 3.8 |
| bbb.org | 11 | 3.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 1 | 5.0 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 139 | 4.6 |
| Expert Score | 4.2 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
SolarUnion Reviews
| Company Website | solarunion.com |
| Year Founded | 2011 |
| Areas Served | CA |
| Services Offered | Solar System Installations, Whole House Storage Solutions, Solar EV Charging Stations, Solar Readiness Audits, Solar Roof Inspections, Solar Repairs & Upgrades, Electrical Panel Upgrades, LCF Stationary Gas Generators, Generator Installation, Commercial Solar Installations, Turnkey Project Management |
| Roofing service | – |
| Panel Options | SPAN, Panasonic |
| Battery Installations | Lead-Acid Batteries: Traditional and cost-effective, but require regular maintenance and have a shorter lifespan. Lithium-Ion Batteries: Modern choice with a longer lifespan, higher energy density, and lower maintenance. Nickel-Cadmium Batteries: Less common but offer good performance and durability. |
| Certifications | NABCEP, BBB, SEIA |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25-year workmanship warranty |
SolarUnion Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,698 | 2 | 52 | 0.38 | 62.01% | 18.81% | 0.96% | 4.96% | 0.04% | 13.22% |
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What do Customers Say about the SolarUnion?
energysage.com
Positive Aspects
- Responsive when escalated: Some customers noted that issues were eventually addressed when escalated, even if initial support was lacking.
- Thorough support for rebates: One customer appreciated the help provided in securing a low-income rebate before installation began.
- Handled permit and PTO efficiently: In certain cases, SolarUnion managed permitting, inspection, and final approvals smoothly and promptly.
- Installation on specialized roofs: They successfully completed installations on challenging surfaces like SPF (flat) and tar-and-gravel roofs.
- Timely and professional install teams: Some installations were completed without delays and were handled by professional crews.
- Flexible design adjustment: In one case, the company allowed a switch to microinverters with no cost increase, aligning the design with the customer’s existing system.
Negative Aspects
- Neglected utility coordination: Failure to perform a pre-install assessment with PG&E led to a 1.5-year system delay and unusable solar setup.
- Lack of communication: Many reviewers described delayed or absent responses, miscommunication about project updates, and unnotified changes.
- Unauthorized equipment changes: Customers reported hardware being installed without consent, followed by unexpected charges.
- Surprise final invoices: Some users received large, unexplained final bills months after installation, often years after signing contracts.
yelp.com
Positive Aspects
- Smooth installation experience: Several customers praised the efficient and professional installation process.
- System performance and savings: Some reviewers noted their solar systems performed well and helped reduce electricity bills.
- Organized and timely crews: A few customers mentioned the installation teams were well-coordinated and completed work promptly.
- Knowledgeable initial consultation: Early interactions and consultations with sales reps were described as informative and professional.
- Quick product delivery: In one case, Tigo quickly shipped a replacement part, showing strong product support.
Negative Aspects
- Permit and NEM filing failures: Customers reported Solar Union failed to file permits on time, costing them access to better NEM rates.
- Poor post-installation service: Many reviewers described slow or nonexistent responses when issues arose after installation.
- Unreliable customer communication: Customers frequently complained about emails and calls going unanswered, even during urgent issues.
- Contract breaches and delays: Some claimed that Solar Union canceled installs after taking deposits or repeatedly delayed scheduled work.
- Faulty installations: Technical users reported serious installation flaws, including incorrect wiring and improper equipment.
bbb.org
Positive Aspects
- Smooth installation process: Several reviewers reported a seamless solar panel installation with timely inspections and successful system activation.
- Responsive customer service: Some customers appreciated prompt responses, even during weekends and holidays, which made communication feel personal and attentive.
- Assistance with rebates: The company helped one customer secure a low-income rebate before starting the project, showing flexibility and understanding of financial constraints.
- Professional and efficient staff: Install teams were frequently described as knowledgeable and professional, completing work to satisfaction.
- High satisfaction over time: One long-term user praised continued product reliability and responsive support, even years after installation.
Negative Aspects
- Faulty installation work: One reviewer reported that the system only worked at 50% capacity due to poor installation, failing city inspections, and no fixes offered.
- Lack of post-installation support: Customers complained of unreturned calls and unresolved issues once installations were complete, leaving them frustrated.
- Long delays in project completion: Installations were sometimes delayed for months or even years, causing major disruption and financial stress.
- Unexpected additional charges: At least one reviewer was surprised by a final invoice including thousands of dollars in extra costs that were never approved.
Google Reviews
Positive Aspects
- Professional and timely installation: Multiple customers praised the process from design to final inspection as smooth, timely, and well-organized.
- Excellent communication and responsiveness: Reviewers often highlighted SolarUnion’s fast replies and clear communication throughout the process.
- Skilled and courteous installers: The installation crews were described as knowledgeable, respectful, and producing high-quality workmanship.
- Top-tier equipment and engineering: Customers appreciated the use of high-performance solar panels, battery systems, and components engineered for long-term reliability.
- Seamless permit and inspection process: Permits and inspections were frequently described as hassle-free or completed with minimal issues.
Negative Aspects
- Lack of post-installation support: Several users reported being ignored or ghosted after reaching out for maintenance, upgrades, or follow-up service.
- Long delays with utility coordination: Some customers faced months-long wait times due to PG&E or permitting delays not proactively managed by SolarUnion.
- Unexpected charges after install: One reviewer claimed they were billed extra for a roof pitch adjustment not previously disclosed in the contract.
- Lack of system knowledge from staff: A reviewer reported that staff didn’t understand how to configure their inverter to reduce grid export, raising doubts about system function.
Summarizing:
Do we recommend SolarUnion services?
Expert Choice
SolarUnion is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2011 and a commitment to not using subcontractors, SolarUnion offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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