Multi-Location Company.
Complete Solar Overview
Expert Score: 3.5/5
Founded in: 2009
Service Areas: AZ, AL, CA, CO, CT, DE, FL, GA, ID, MD, MA, NH, NJ, NM, NY, NV, NC, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, WV, WY
Services they provide: Solar Engineering and Design Services: They provide full-service solar engineering and design services that can save businesses time and resources while increasing revenue. Solar Installation: Complete Solar offers solar panel installation services for homes. Partner Program: They have a partner program that allows solar sales, solar installers, and home contractors to become a Complete Solar partner. This program provides tools and support to help businesses scale up their solar operations. Permitting and Installation: They handle all aspects of the solar installation process, including permitting and post-installation services.
Certifications & Licences: –
Complete Solar, established in 2009, has been an active participant in the solar industry, providing services across 29 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Complete Solar’s Offerings
Customer Experience: With an average rating of 3.5, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Solar Engineering and Design Services: They provide full-service solar engineering and design services that can save businesses time and resources while increasing revenue. Solar Installation: Complete Solar offers solar panel installation services for homes. Partner Program: They have a partner program that allows solar sales, solar installers, and home contractors to become a Complete Solar partner. This program provides tools and support to help businesses scale up their solar operations. Permitting and Installation: They handle all aspects of the solar installation process, including permitting and post-installation services..
Online Presence and Engagement: Their website attracts 27308 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AZ, AL, CA, CO, CT, DE, FL, GA, ID, MD, MA, NH, NJ, NM, NY, NV, NC, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, WV, WY, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as -, and maintains a BBB rating of B, reflecting their industry compliance and service quality.
Whether you’re considering Complete Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Complete Solar Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 67 | 4.0 |
| solarreviews.com | 51 | 2.81 |
| yelp.com | 181 | 2.4 |
| bbb.org | 32 | 1.5 |
| consumeraffairs.com | 1 | 1.0 |
| indeed.com | 1 | 3.7 |
| trustpilot.com | 0 | 0 |
| angi.com | 34 | 4.7 |
| birdeye.com | 59 | 3.7 |
| Google reviews | 364 | 4.0 |
| Expert Score | 3.5 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Complete Solar Reviews
| Company Website | completesolar.com |
| Year Founded | 2009 |
| Areas Served | AZ, AL, CA, CO, CT, DE, FL, GA, ID, MD, MA, NH, NJ, NM, NY, NV, NC, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, WV, WY |
| Services Offered | Solar Engineering and Design Services: They provide full-service solar engineering and design services that can save businesses time and resources while increasing revenue. Solar Installation: Complete Solar offers solar panel installation services for homes. Partner Program: They have a partner program that allows solar sales, solar installers, and home contractors to become a Complete Solar partner. This program provides tools and support to help businesses scale up their solar operations. Permitting and Installation: They handle all aspects of the solar installation process, including permitting and post-installation services. |
| Roofing service | – |
| Tesla energy equipment installation | – |
| Panel Options |
|
| Battery Installations | – |
| Certifications | – |
| Military discounts | – |
| Solar system leases service | – |
| Expands dealership network | yes |
| Delegates installation to subcontractors | yes |
| BBB Rating | B |
| Warranty | 30-Year Comprehensive Warranty for Parts, Performance & Labor |
Complete Solar Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 16,521 | 14 | 1831 | 0.2 | 25.39% | 50.94% | – | 23.68% | – | – |
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Complete Solar Social Media
What do Customers Say about the Complete Solar?
Positive reviews:
- Excellent customer service.
- Quality of the sales team.
- Helpful representatives, such as Ronald.
Negative reviews:
- Difficulty in speaking to a live person.
- Long waiting times for system activation.
- Issues with installation.
- Solar panels not working even after six months.
Positive reviews:
- Good experience during the sales process.
- Received a favorable price compared with other quotes.
- The installation process went very well and fast.
Negative reviews:
- Difficulty in getting callbacks.
- Long waiting times for system activation.
- Issues with installation.
- Solar panels not working even after several months.
- Inverter broke multiple times.
- Long waiting times for parts and technician visits.
Positive Reviews:
- Delightful experience, Complete Solar handled all the paperwork from permits to dealing with PG&E.
- The installers were hardworking and did a beautiful job.
Negative Reviews:
- Inverter broke three times, took the company four months to send a technician.
- Dissatisfaction with the sales process, felt deceived, system running below prediction.
Positive Reviews:
- Quick and streamlined installation process.
- Praise for their proprietary software platform, HelioQuote, which delivers customized solar electric solutions.
Negative Reviews:
- Dissatisfaction with the company’s customer service.
- Report of a solar power system being off since July 31, 2023, and the company not responding to calls or emails.
Negative Reviews:
- One customer reported that their solar power system has been off since July 31, 2023, and the company has not responded to their calls or emails.
- Another customer regretted getting involved with the company, stating that they signed on to start their solar project in January 2021 and it still was not completed as of April 2024.
Positive Reviews:
- Supportive work environment.
- Opportunities for growth.
- Provides a lot of training and support for new hires.
Negative Reviews:
- Dissatisfaction with the company’s management.
- Management lacks communication and doesn’t provide clear instructions.
Positive Reviews:
- Customers praised the company for its professionalism and punctuality.
- Many customers were satisfied with the installation process, describing it as professional and timely.
- Some customers highlighted the excellent customer service and responsiveness.
Negative Reviews:
- A few customers reported issues with scheduling, including instances where the company did not show up at the appointed time.
- Some reviews lacked specific details about the issues encountered.
Positive Feedback:
- Praise for the company’s installation process, service, and communication
- Customers reporting a “very easy customer service experience” and being “happy with the service over the past 10 years”
- Customers highlighting the professionalism of specific employees, such as Ronald Castellon, who made the “whole experience quick and easy” and was “an excellent help throughout this entire process”
Negative Feedback:
- Issues with the installation process, including delays, poor communication, and substandard work
- Installed equipment not matching the contract, and the system failing inspections due to incorrectly sized fuses
- Complaints about the company’s inability to submit the necessary paperwork to the power company, leading to further delays in the system becoming operational
- Legal issues, with one customer stating they are “suing Complete Solar electric because of their fraudulent, dishonest and disgusting way of business”
Positive Reviews:
- Customers praise the ease of the solar installation process and the responsiveness of the solar company
- Customers highlight the solar company’s knowledgeability, friendliness, and clear explanations throughout the process
- Customers mention that the solar company helped them navigate the process and provided valuable guidance, making the transition to solar power straightforward
- The majority of reviews are positive, praising the solar companies’ professionalism and the overall satisfaction with the final outcome
Negative Reviews:
- A small number of customers report issues with the sales process, such as feeling pressured or not receiving accurate information upfront
- Isolated cases of customers being dissatisfied with the timeliness or quality of the installation work
Summarizing:
Do we recommend Complete Solar services?
Average Performer
Complete Solar, getting our badge of an Average Performer, maintains a presence across 29 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.5, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Complete Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Complete Solar to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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