Multi-Location Company.
Austin Energy Overview
Expert Score: 1.7/5
Austin Energy is an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Austin Energy’s Offerings
Customer Experience: With an average rating of 1.7, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Residential Solar Rebates: Earn a $2,500 rebate by completing the Solar Education Course and installing a qualifying solar photovoltaic (PV) system. Commercial Solar Incentives: Businesses and non-profits can earn up to 9.91 cents/kWh in Value of Solar Bill Credits and apply for installation incentives. Solar Education Course: Free online course covering topics like system design, sizing, and how to avoid scams. Completing the course can help you earn rebates. Value of Solar (VoS) Bill Credits: Residential and commercial customers can earn 9.91 cents/kWh in bill credits for the solar energy they generate. Solar Screens: Rebates of $1 per square foot for eligible installed solar screen fabric to reduce heat gain and UV damage.
Online Presence and Engagement: Their website attracts 149617 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across TX, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of Not BBB Accredited, reflecting their industry compliance and service quality.
Whether you’re considering Austin Energy for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Austin Energy Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 323 | 1.3 |
| bbb.org | No reviews | No reviews |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 71 | 3.6 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | 119 | 1.5 |
| Google reviews | 10 | 3.5 |
| Expert Score | 1.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Austin Energy Reviews
| Company Website | austinenergy.com |
| Year Founded | – |
| Areas Served | TX |
| Services Offered | Residential Solar Rebates: Earn a $2,500 rebate by completing the Solar Education Course and installing a qualifying solar photovoltaic (PV) system. Commercial Solar Incentives: Businesses and non-profits can earn up to 9.91 cents/kWh in Value of Solar Bill Credits and apply for installation incentives. Solar Education Course: Free online course covering topics like system design, sizing, and how to avoid scams. Completing the course can help you earn rebates. Value of Solar (VoS) Bill Credits: Residential and commercial customers can earn 9.91 cents/kWh in bill credits for the solar energy they generate. Solar Screens: Rebates of $1 per square foot for eligible installed solar screen fabric to reduce heat gain and UV damage. |
| Roofing service | – |
| Panel Options | Monocrystalline, polycrystalline, thin-film solar panels |
| Battery Installations | Lead-Acid Batteries, Lithium-Ion Batteries |
| Certifications | NABCEP |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | Not BBB Accredited |
| Warranty | – |
Austin Energy Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 149,617 | 2 | 66 | 0.62 | 48.83% | 46.09% | 0.07% | 4.30% | 0.05% | 0.66% |
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Austin Energy Social Media
What do Customers Say about the Austin Energy?
yelp.com
Positive Criteria:
- Decent Pay: Some customers appreciate the decent pay offered by Austin Energy.
- Community-Owned Utility: As the nation’s 9th largest community-owned electric utility, Austin Energy serves a population of almost 1 million within the city of Austin, Travis County, and a small portion of Williamson County. They power Texas’ capital city through a diverse mix of nuclear, coal, natural gas, and renewable energy sources.
- Green Initiatives: Austin Energy is home to GreenChoice, the #1 green power program in the nation for 8 years running. They also have America’s first and largest green building program and comprehensive residential and commercial energy efficiency programs.
Negative Criteria:
- High Bills: Some customers express frustration with consistently high electric bills. Despite efforts to reduce usage, bills remain surprisingly high.
- Deposit Requirements: Austin Energy often demands a $200 deposit when transferring service, even if the customer has a good payment history. This policy can be frustrating for customers.
indeed.com
Positive Criteria:
- Good Work-Life Balance: Employees mention that Austin Energy offers a good work-life balance. This is essential for maintaining employee well-being.
- Decent Pay: Some employees appreciate the decent pay offered by Austin Energy.
- Community Impact: Working at Austin Energy gives employees a sense of giving back to the community. They feel their work contributes positively to the city.
Negative Criteria:
- Micromanagement: Some reviews express frustration with micromanagement. Employees feel that leadership doesn’t treat them like responsible adults.
- Inexperienced Leadership: The Director is perceived as inexperienced, leading to challenges in decision-making.
- Morale Impact: Morale is low due to the return-to-work policies, which some employees find oppressive and restrictive.
birdeye.com
Positive Criteria:
- Customized Service: Customers appreciate customized solar plans tailored to their specific energy needs. Austin Energy’s ability to create personalized solutions contributes to positive experiences.
- Efficient Communication: The company’s use of a proprietary software platform streamlines the solar installation process. Efficient project management enhances customer satisfaction.
Negative Criteria:
- Response Times: Some reviews express dissatisfaction with slow response times. Addressing inquiries promptly is crucial for maintaining positive customer experiences.
- Quality Concerns: Negative feedback may mention quality of workmanship issues. Customers report panels not being level, improper installation of Sunlight Backup, and incorrect breaker installations.
- Communication Challenges: A few reviews highlight communication issues during the installation process. Clear communication is essential for a positive customer journey.
Google Reviews
Positive Criteria:
- Customized Service: Customers appreciate customized solar plans tailored to their specific energy needs. Austin Energy’s ability to create personalized solutions contributes to positive experiences.
- Efficient Communication: The company’s use of a proprietary software platform streamlines the solar installation process. Efficient project management enhances customer satisfaction.
Negative Criteria:
- Response Times: Some reviews express dissatisfaction with slow response times. Addressing inquiries promptly is crucial for maintaining positive customer experiences.
- Quality Concerns: Negative feedback may mention quality of workmanship issues. Customers report panels not being level, improper installation of Sunlight Backup, and incorrect breaker installations.
- Communication Challenges: A few reviews highlight communication issues during the installation process. Clear communication is essential for a positive customer journey.
Summarizing:
Do we recommend Austin Energy services?
Average Performer
Austin Energy, getting our badge of an Average Performer, maintains a presence across 1 state, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 1.7, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Austin Energy might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Austin Energy to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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