Baker Electric Home Energy review

Negative Reviews:

• Some customers have expressed dissatisfaction with Baker Home Energy’s communication and customer service.
• Customers reported that the company gave them a false promise for 6 months and only informed them at the very end that they wouldn’t fulfill it.
• The customers also mentioned that Baker Home Energy’s prices were 30-50% higher than other installers.

Positive Reviews:

• Customers have praised Baker Home Energy for their excellent service.
• Other customers have been commended for their knowledgeable and honest sales team, and their project leads have been described as very responsive.
• The installation team has been appreciated for their punctuality, professionalism, and cleanliness.
• Customers have also expressed satisfaction with the quality of the installation.

Positive Reviews:

• Customers mention that the installation process is super-fast, often completed within two days. The office staff and installers are praised for their professionalism.
• Other customers also appreciate the quick response to issues, such as a recall on the inverter, which was replaced promptly.

Positive Reviews:

• Customers have praised Baker Home Energy for their professionalism and quality of service.
• One customer mentioned that the team answered all their questions and handled the permitting and inspection process smoothly.
• Another customer was pleased with the electrical work done on their 1970’s house, stating that the experience exceeded their expectations.

Negative Reviews:

• One customer was upset about being upsold on an RMA, which added about $4,000 to the total price.
• Customer also mentioned delays in the project and were not happy with the company’s decision to do the roof work just a week before the solar installation.

Positive Reviews:

• Customers have praised the company’s professionalism, punctuality, and quality of service.
• One customer mentioned that their HVAC technician, Junior, was very professional and courteous, and was able to diagnose and fix a problem with their 23-year-old heater.
• Another customer appreciated that the company did not try to upsell them.

Negative Reviews:

• One customer mentioned a large electric bill that amassed when their system was down for 4 months during the hottest summer in Escondido history.

Positive Aspects:

• Customers appreciate the quality of the HVAC installation done by Baker.
• The staff, particularly Gage Wardle, is praised for their knowledge and excellent customer service.
• The staff is commended for listening to customer questions and concerns.

Negative Aspects:

• Customers have had negative experiences with the technical support, citing missed scheduled calls.
• Customers have reported long wait times on hold, only to be cut off without speaking to a representative.
• There are suggestions that the technical department may be understaffed, leading to these issues.

Positive Reviews:

• Customers have praised the professionalism and knowledge of Baker’s staff.
• The company’s no-pressure approach and attention to detail have been highlighted as positive aspects.
• Customers have reported satisfaction with the overall customer service and would recommend Baker to their family members.
• Long-term customers appreciate the consistent high level of service over several years.

Negative Reviews:

• Customers have reported long response times for service calls, with one customer waiting almost 2 months for an issue to be fixed.
• There have been instances of incorrect installations, such as wires being installed in the wrong direction, leading to a lack of power production.
• Customers have expressed frustration with being directed to call other companies (like Enphase) for issues that were ultimately due to Baker’s installation.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Baker Home Energy is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Baker Home Energy stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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