Multi-Location Company.
Better Earth Overview
Expert Score: 4.0/5
Founded in: 2017
Better Earth, established in 2017, has been an active participant in the solar industry, providing services across 3 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Better Earth’s Offerings
Customer Experience: With an average rating of 4.0, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Energy Solutions, Finance Options, Speedy Timelines, Pearl Certified Installation, Battery Storage Solutions.
Online Presence and Engagement: Their website attracts 6894 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CA, AZ, FL, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Better Earth for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Better Earth Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 282 | 4.5 |
| solarreviews.com | 28 | 2.8 |
| yelp.com | 104 | 2.7 |
| bbb.org | 232 | 3.5 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 1 | 3.6 |
| trustpilot.com | 1 | 3.2 |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 988 | 4.2 |
| Expert Score | 4.0 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Better Earth Reviews
| Company Website | betterearth.solar |
| Year Founded | 2017 |
| Areas Served | CA, AZ, FL |
| Services Offered | Solar Energy Solutions, Finance Options, Speedy Timelines, Pearl Certified Installation, Battery Storage Solutions. |
| Roofing service | – |
| Panel Options |
|
| Battery Installations |
|
| Certifications | NABCEP |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25-years – Across the board on everything. 10-year – Warranty on Battery Storage. |
Better Earth Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 6,894 | 8 | 842 | 0.32 | 52.90% | 36.39% | 0.54% | 5.53% | 0.08% | 4.55% |
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Better Earth Social Media
What do Customers Say about the Better Earth?
energysage.com
Positive Feedback:
- Customers appreciate the company’s expedite, follow-up customer service.
- The service personnel, from Better Earth Solar, were praised for their dedication and hard work.
- The customer mentioned that the service was speedy and spoke volumes about the company’s care for its customers.
- Another customer mentioned that the process was simple and efficient.
- They even made adjustments to guarantee the install before the end of the year, so the customer could receive the 2021 tax credits.
Negative Feedback:
- One customer mentioned that they delayed and did not submit his application for NEM 2.0 in California which would have guaranteed him a 5-year payoff on a grid-tied system and 15 years of free electricity.
- Then they kept his $1000 deposit. He never got a solar system.
solarreviews.com
Positive Reviews:
- Great customer service.
- Constant communication throughout the installation process.
- Flexibility on payment options.
- Efficiency in obtaining permits and approvals.
Negative Reviews:
- Issues with subcontracted roofing jobs.
- Dissatisfaction with the company’s response to issues.
- Higher than expected electricity bills despite having solar panels.
yelp.com
Positive Reviews:
- Customers praised the installers for their efficiency and professionalism.
- The agent Sam received high praise for being reliable and attentive.
Negative Reviews:
- Customers reported poor customer service and lack of support post-installation.
- Some customers experienced power outages after switching to solar.
- There were complaints about the company’s lack of assistance after a certain period post-installation.
- One customer mentioned that a key component of the solar system was installed but not hooked up or programmed.
- There were reports of unprofessional technicians, power outages, and even a roof leak.
- A customer reported receiving unsolicited messages from a salesman.
bbb.org
Positive Aspects:
- Some customers have praised the installers for their professionalism.
Negative Aspects:
- There are 113 complaints closed in the last 3 years, with 59 complaints closed in the last 12 months.
- Customers reported poor customer service and lack of support post-installation.
- Some customers experienced issues with the installation process, including improperly installed solar panels.
- There were complaints about the company’s lack of assistance after a certain period post-installation.
trustpilot.com
Negative Aspects:
- The customer reported that Better Earth Solar delayed and did not submit their application for NEM 2.0 in California, which would have guaranteed a 5-year payoff on a grid-tied system and 15 years of free electricity.
- The customer also mentioned that they kept their $1000 deposit and they never got a solar system.
indeed.com
Positive Aspects:
- Some customers praised the installers for their professionalism.
- The company is noted for its good work-life balance and positive, helpful management.
- Some employees mentioned that the pay is good.
Negative Aspects:
- There were complaints about poor leadership and favoritism.
- Some customers reported that they were forced to do jobs and found the company unorganized.
- There were complaints about the company’s lack of assistance after a certain period post-installation.
Google Reviews
Positive Reviews:
- Customers praised Better Earth for its excellent service and constant communication. They were satisfied with the quick installation process and the system’s performance.
- Some customers appreciated the company’s proactive approach and transparency. They felt that their questions were answered with confidence and experience.
Negative Reviews:
- A customer expressed dissatisfaction with the installation process. They reported that the installation was not completed as promised and they had to call Better Earth multiple times to get it finished.
- Another customer complained about the company’s incompetence and dishonesty. They were unhappy with the aesthetics of the installed panels and the company’s response to their complaints.
Summarizing:
Do we recommend Better Earth services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Better Earth is distinguished as a Market Leader. Their solid presence in 3 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Better Earth stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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