Cobalt Power Systems Inc. review

Positive Aspects: 

• Professionalism and Expertise: Customers appreciate the professionalism, knowledge, and honesty of the staff, especially designers like Jisang Youn and lead installers like Dorian.
• Customer Service: Many reviews highlight the excellent customer service and communication throughout the installation process. Customers felt well-informed and supported.
• Quality of Installation: The quality of the installation work is often praised. The team is described as efficient, respectful, and tidy.

Negative Aspects:

• Communication Issues: Some customers experienced poor communication, with too many people involved in the process and a lack of clear direction, leading to confusion and delays.
• Project Delays: Several reviews mention significant delays in project completion, attributed to material shortages and other logistical issues.
• High Cost: While the quality is acknowledged, the higher cost of services is noted as a drawback.

Positive Aspects

• Great Work Environment: Employees appreciate the friendly and supportive atmosphere, with management and co-workers always ready to help and share knowledge.
• Professional Growth: The company is seen as a great place to start a career in the solar industry, with opportunities for promotions and pay increases based on initiative and hard work.
• Team Collaboration: There is a strong sense of teamwork, with everyone from the front desk to the installers working together to complete projects.
• High-Quality Work: The quality of the installations is highly praised, with customers noting the professionalism and thoroughness of the work.

Negative Aspects

• Employee Morale: Some employees feel that the company does not show enough care for its workers, leading to low morale.
• Communication Issues: There are mentions of poor communication within the company, with too many people involved in processes and a lack of clear direction.

Positive Aspects:

• Quality of Installation: The quality of the installation work is often praised. The team is described as efficient, respectful, and tidy.
• Problem-Solving: The company is commended for handling issues and unexpected changes with patience and diligence, ensuring customer needs are met.
• High-Quality Products: Customers appreciate the use of high-quality solar panels and equipment, which provides peace of mind despite a higher cost.
• Positive Recommendations: Numerous customers express their willingness to recommend Cobalt Power Systems to friends, family, and neighbors.

Negative Aspects:

• Policy Changes: Some long-term customers are unhappy with the new policy of not servicing systems that are out of warranty, feeling abandoned by the company.
• Small Jobs Declined: There are complaints about the company declining to take on smaller upgrade jobs for existing customers, leading to dissatisfaction.

Positive Aspects:

• Professionalism: Customers frequently praise Cobalt Power Systems for their professionalism, noting that the team is easy to reach and provides thorough inspections and detailed plans.
• Communication: Many reviews highlight the excellent communication throughout the process, from initial consultation to final installation.
• Quality of Work: Customers appreciate the high quality of the installations, mentioning that the systems are well-designed and aesthetically pleasing.
• Customer Support: The company is commended for their responsive customer support, with quick replies to inquiries and effective handling of any issues that arise.

Negative Aspects:

• Cost: Some customers mention that Cobalt Power Systems’ quotes are higher compared to other companies, which might be a consideration for budget-conscious clients.
• Delays: There are occasional mentions of delays due to city and utility inspections, although these are often beyond the company’s control.

---

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Cobalt Power Systems Inc. is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Cobalt Power Systems Inc. stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

---