Dana Logsdon Roofing & Solar review

Positive Aspects

• Professionalism Across All Staff: Many reviews highlight the courteous, respectful, and professional behavior of installers, estimators, and office personnel.
• Clear and Honest Communication: Customers appreciated the transparent estimates, detailed explanations of scope, and direct answers to questions without aggressive upselling.
• High-Quality Workmanship: Roofing and gutter installations were praised for quality, with several customers noting compliments from neighbors and minimal disruptions during projects.
• Timeliness and Responsiveness: Appointments and work were often scheduled and completed promptly, sometimes even the next day.
• Clean Work Environment: Crews consistently left job sites clean and protected both interior and exterior spaces during construction.
• Problem-Solving and Follow-Through: Several examples showed the company addressing unanticipated issues during or after a project without additional hassle.

Negative Aspects

• Lack of Follow-Up on Estimates: At least one customer reported repeated, unanswered attempts to receive an estimate, leading them to choose another company.
• Occasional Gaps in Communication: One reviewer felt the explanation regarding alternative solutions was insufficient and would have appreciated a more detailed, flexible response.
• Estimates Not Always Converted to Sales: A few reviews mentioned that while estimates were professional and competitive, they ultimately chose other providers, suggesting room for stronger conversion or differentiation.

Positive Aspects

• High-Quality Roofing Work: Multiple reviewers praised the quality of roofing installation, noting long-term effectiveness with no leaks even years later.
• Good Value: Several customers mentioned the pricing was competitive or better compared to other providers.
• Professional Crews: Crews were often described as professional, courteous, and thorough, including daily clean-up during projects.
• Responsiveness: Some clients experienced prompt callbacks and quick scheduling for service.
• Attention to Detail: Details such as painting vents to match shingles and assisting with satellite dish remounting were positively noted.
• Single-Source Solution (roof + solar): The company offered combined roofing and solar installation, which some customers found convenient.

Negative Aspects

• Inconsistent Responsiveness: Several reviewers reported delayed communication or no follow-up after problems were identified.
• Substandard Solar Installation: At least one customer experienced serious design flaws in the solar system, requiring panel relocation and roof rework.
• Poor Leak Diagnosis: One reviewer stated the company failed to correctly identify the source of a leak, resulting in further damage and external contractor involvement.
• Inadequate Emergency Work: A customer reported ineffective tarp placement during an emergency, which led to significant interior water damage.

Positive Aspects

• High Work Quality: Multiple reviewers praised the roofing, solar, and gutter work for being thorough, well-executed, and visually impressive.
• Professionalism: Consistent references to polite, respectful, and skilled crews.
• Efficiency and Timeliness: Jobs were often completed quickly, on time, and within budget.
• Cleanliness: Crews regularly cleaned up after themselves, even at the end of each workday.
• Strong Communication: Several clients mentioned clear explanations, proactive updates, and good coordination throughout the process.
• Honesty and Transparency: No pressure sales tactics; customers appreciated recommendations based on actual needs rather than upselling.
• Customer Service: Responsive and courteous interactions with team members and management.
• Long-Term Reliability: Clients with years of experience using the company emphasized consistent performance and dependable service.

Negative Aspects

• Communication Gaps: At least one reviewer reported poor coordination and unclear timelines, leading to scheduling confusion and inconvenience.
• Scheduling Issues: One customer expressed frustration over being told a job would take a day but experiencing unexpected delays and lack of notification.
• Inconsistent Information from Staff: A concern was raised about receiving different details from different team members, which led to unnecessary rescheduling.

Expert Choice

Dana Logsdon Roofing & Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 1994 and a commitment to not using subcontractors, Dana Logsdon Roofing & Solar offers warranties ranging from 30 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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