Design 1 Solar Group review

Positive Aspects:

• Local Presence: Design 1 Group operates in several locations, including Little Rock, Arkansas, Bristol, Tennessee, and Chattanooga, Tennessee.
• Installation Quality: Some customers have praised the quality of their solar system installations.
• Sales Process: A few reviewers found their sales representatives to be respectful and down-to-earth.

Negative Aspects:

• Communication Issues: Several customers reported difficulties in getting timely responses. Phone calls often go unanswered, leading to frustration.
• System Problems: Some users faced ongoing issues with their solar systems. Instances include inadequate inverters and system failures.
• Long Delays: A few customers waited years for their panels to be connected, impacting their overall experience.
• Overcharging: There are allegations of overcharging, with some customers not seeing significant savings despite having solar panels installed.

Positive Aspects:

• Excellent Service: Customers appreciate the outstanding service provided by Design 1 Group LLC. From the initial presentation to project completion, they consistently deliver.
• Knowledgeable Staff: The consultants are well-versed in solar technology and readily answer questions. Their expertise ensures a smooth process.
• Quality Components: Design 1 Group LLC uses top-notch components, which sets them apart from competitors.
• Timeliness: They adhere to schedules, ensuring installations are completed as promised.
• Competitive Pricing: Customers find their pricing sustainable and reasonable.

Negative Aspects:

• After Sales Support: While generally positive, some reviews mention slightly lower satisfaction with after-sales support.
• Transparency: A few customers desire more transparency in pricing and sales processes.

Positive Criteria:

• Service Area: Design 1 Group operates across 56 cities in 17 states, providing solar solutions to a wide range of homeowners.
• Unbiased Editorial Research: The company promises a buying advantage through verified reviews and unbiased editorial research.

Negative Criteria:

1. Poor Communication: Some customers have expressed dissatisfaction with the company’s communication. After receiving payment, they allegedly become unresponsive, leaving homeowners in the dark.
2. Installation Delays: One reviewer reported a delayed installation process. Despite promises, the installation did not occur as scheduled, leading to frustration.
3. Class Action Concerns: Another customer mentioned joining a class action against Design 1 Group due to perceived deceptive practices and lack of transparency.

Positive Aspects:

• Years in Business: Design 1 Group has been operating for 13 years.
• Licensing: The company holds a license number 77110 issued by the Contractors Licensing Board.
• Business Profile: They offer solar energy services and have a website for customer inquiries.

Negative Aspects:

• Customer Complaints: Over the past 3 years, there have been 220 complaints filed against Design 1 Group. Some customers express dissatisfaction with the quality of their solar installations.
• Communication Issues: Customers report difficulty reaching out to the owner, Chris Cole, and his son, Josh. Phone calls to their business line have also gone unanswered.
• Financial Concerns: One customer mentions that the bank financing the solar project, Mosaic, went out of business without any prior communication. This left the customer frustrated and unwilling to pay until the issues were resolved.

Positive Aspects:

• Local Focus: Employees appreciate the company’s commitment to serving the local community.
• Residential and Commercial Services: D1G Solar offers services for both residential and commercial clients.
• Established Presence: With roots dating back to its founding, the company has built a reputation in the solar industry.

Negative Aspects:

• Workforce Size: Some reviews highlight the company’s small team, which may impact workload distribution.
• Financial Stability: Concerns are raised about the company’s revenue and financial stability.
• Management: There are indications of room for improvement in terms of management practices.

Positive Aspects:

• High-Quality Service: Customers appreciate the top-notch service provided by d1g.solar. From installation to maintenance, their commitment to quality stands out.
• Efficiency and Reliability: Many reviewers highlight the reliability of d1g.solar’s solar solutions. Timely installations and efficient energy production contribute to customer satisfaction.
• Friendly Staff: Customers often mention the friendly and knowledgeable staff. Clear communication and helpful guidance enhance the overall experience.

Negative Aspects:

• Communication Challenges: Some reviewers express frustration with communication delays or lack of responsiveness. Improving communication channels could enhance customer satisfaction.
• Pricing Concerns: A few customers find d1g.solar’s pricing relatively high. Transparent pricing models or competitive rates could address this concern.
• Installation Delays: While most installations are prompt, a handful of reviews mention delays. Streamlining the installation process would benefit customers.

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Average Performer

Design 1 Solar Group, getting our badge of an Average Performer, maintains a presence across 17 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.4, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Design 1 Solar Group might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Design 1 Solar Group to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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