ECO Roof and Solar review

Positive Criteriums:

• Professionalism: Many customers praised the company’s professionalism and the courteous behavior of the staff.
• Quality of Work: Reviews often highlight the high quality of roofing and solar installations, with several customers noting the durability and efficiency of the work done.
• Timeliness: A number of reviews mention that projects were completed on time, which was greatly appreciated by the customers.
• Customer Service: The responsiveness and helpfulness of the customer service team received positive feedback, with customers feeling well-supported throughout the process.

Negative Criteriums:

• Communication Issues: Some customers reported difficulties in communication, including delays in responses and lack of updates on project status.
• Cost Concerns: A few reviews mentioned that the services were more expensive than expected, with some customers feeling that the pricing was not transparent.
• Scheduling Delays: There were instances where customers experienced delays in the start or completion of their projects, leading to frustration.

Positive Criteriums:

• Professionalism: Many customers appreciated the professionalism and expertise of the staff, noting their thoroughness and attention to detail.
• Quality of Work: Reviews frequently mention the high quality of both roofing and solar installations, with customers satisfied with the durability and performance.
• Customer Service: The customer service team received praise for being responsive and helpful, ensuring that customers felt supported throughout their projects.
• Problem Resolution: Several reviews highlighted the company’s ability to effectively resolve issues and handle complaints promptly.

Negative Criteriums:

• Communication Delays: Some customers experienced delays in communication, including slow responses to inquiries and updates on project progress.
• Cost Issues: A few reviews pointed out that the pricing was higher than expected, with some customers feeling that the cost estimates were not fully transparent.
• Scheduling Problems: There were instances where customers faced delays in the start or completion of their projects, leading to dissatisfaction.

Positive Criteriums:

• Work Environment: Many employees appreciated the supportive and inclusive work environment, noting a strong team spirit and good morale.
• Learning Opportunities: Reviews often highlight the opportunities for learning and professional growth, with employees able to gain new skills and advance in their careers.
• Compensation: Several employees mentioned that the compensation was competitive, with good benefits and commission structures for sales roles.
• Management: Positive feedback was given to the management team for being approachable and supportive, helping employees succeed in their roles.

Negative Criteriums:

• Communication Issues: Some employees reported issues with communication, particularly between different departments, leading to misunderstandings and delays.
• Job Security: A few reviews expressed concerns about job security, with instances of sudden layoffs and lack of stability in certain positions.
• Work-Life Balance: There were mentions of challenges in maintaining a work-life balance, especially in roles that required long hours or extensive travel.
• Training: Some employees felt that the training provided was insufficient, particularly for new hires, leading to a steep learning curve.

Positive Criteriums:

• Professionalism: Many customers praised the company’s professionalism and responsiveness, rating it 4.1 and 4.3 out of 5, respectively.
• Quality and Value: The quality of work and value for money were also appreciated, with ratings of 3.9 and 4.0.
• Customer Service: The company’s commitment to customer service and handling insurance claims efficiently was highlighted positively.

Negative Criteriums:

• Workmanship Issues: Some customers reported poor workmanship, including incomplete or shoddy repairs.
• Communication Problems: There were complaints about lack of communication and delays in project completion.
• Unfulfilled Promises: A few reviews mentioned that the company did not fulfill promises, such as adding new decking or completing siding repairs.

Positive Criteriums:

• Professionalism and Responsiveness: Many customers appreciated the company’s professionalism and quick response times.
• Quality of Work: The quality of roofing and solar installations was frequently praised, with customers noting the durability and efficiency of the work.
• Customer Service: The staff’s friendliness and willingness to address concerns were highlighted positively.

Negative Criteriums:

• Communication Issues: Some customers reported difficulties in communication, particularly regarding project timelines and updates.
• Delays: There were instances where projects took longer than expected, causing inconvenience to some clients.
• Cost Concerns: A few reviews mentioned that the final costs were higher than initially quoted, leading to dissatisfaction.

Positive Criteriums:

• Professionalism and Expertise: Many customers praised the company’s professionalism and the expertise of their staff.
• Quality of Work: The quality of roofing and solar installations was frequently highlighted, with customers noting the durability and efficiency of the work.
• Customer Service: The responsiveness and helpfulness of the customer service team were often mentioned positively.

Negative Criteriums:

• Communication Issues: Some customers reported difficulties in communication, particularly regarding project timelines and updates.
• Project Delays: There were instances where projects took longer than expected, causing inconvenience to some clients.
• Cost Discrepancies: A few reviews mentioned that the final costs were higher than initially quoted, leading to dissatisfaction.

Average Performer

ECO Roof and Solar, getting our badge of an Average Performer, maintains a presence across 4 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.9, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While ECO Roof and Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add ECO Roof and Solar to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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