Emerald Energy review

Residential and commercial solar power systems are Emerald Energy Solar's forte, and they offer design, installation, and maintenance services. In addition to installing and maintaining solar panels, they also offer grid-tied and off-grid solar power systems, battery backup systems, and solar panel cleaning.

Emerald Energy overview

A modern and creative firm in the energy sector is Emerald Energy. They specialize in creating and implementing efficient and sustainable energy solutions for both enterprises and people. Emerald Energy works to lessen carbon footprints and create a better environment using cutting-edge technology and a staff of qualified experts. They stand out in the field because of their attention to customers and pursuit of perfection.

What Emerald Energy has to say about itself

Customer satisfaction is a top priority for Emerald Energy, and the possibilities to provide the best service are always being looked at and evaluated. When developing and installing solar systems, the firm focuses on important aspects, including solar sustainability, environmental effects, and product lifetime. The business greatly enjoys offering consumers a premium solar investment by emphasizing training in renewable energy technologies. For three decades, Emerald Electricity has been putting up solar panels and batteries; on every project they've finished, they've saved a lot of electricity.

Emerald Energy Solar Review

Year Started2009
Company Websiteemeraldenergync.com
Service AreasNC
Service TypesInstallation, Financing, Construction, Roofing, Electrical Contracting, General Contracting, Solar Repair & Maintenance
Types PanelsMonocrystalline, polycrystalline, thin-film solar panels.
Backup BatteryLithium-ion, lead-acid, and AGM batteries.
CertificationsNABCEP, OSHA, ICC, LEED, IREC, UL

Emerald Energy website review

The main Emerald Energy website, emeraldenergync.com, seems well-made and simple to use. The site has easy-to-use menus for navigating and offers facts about the staff, services, and business contact information. Additionally, the website has client endorsements from happy customers, enhancing Emerald Energy's good name. Customers may better comprehend what they provide by visiting the website, which includes thorough explanations and pictures of their energy items. Overall, it seems that the website is dependable and trustworthy. The simple and well-organized structure instills trust in prospective clients while appropriately presenting information about the business and its offerings. Before choosing anything or making a buy, nevertheless, it is always advised to do further study.

Emerald Energy price policy

PackagesBasic Solar Bundle: $6,000, Standard Solar Bundle: $10,000, Premium Solar Bundle: $15,000, Ultimate Solar Bundle: $20,000
Payment optionsCash, check, credit card (Visa, MasterCard, American Express, Discover), and financing.
Payment discounts5% discount on your total cost when you pay with cash, 3% discount when you finance your solar installation through Emerald Energy Solar, $500 referral bonus when you refer a friend or family member, 30% federal tax credit when you install solar, 10% discount on the cost of your solar installation if you are a current or past member of the military.

Emerald Energy online reputation

Emerald Energy Solar offers its clients skilled and dependable solar panel installation services because it really cares about their whole pleasure. Customer testimonials that mention their expertise, dependability, and friendliness serve as proof of this. Customers expressed their satisfaction with the general quality of the job and the speed with which it was accomplished. They also mentioned the fair rates and high caliber of the goods, while some customers were not pleased with certain of the company's acts.
"I would have avoided Emerald Energy Solar if I had known about this page before making my contract with them. What a horrible shopping experience!!! Unfortunately, Kevin, our Emerald Energy Solar project manager, was the worst communicator and clearly had no idea how to manage a project. Because he gave me the wrong email address, to begin with, I had to contact the salesman again to locate Kevin. Then, for the next six months, it was consistently inaccurate information and wrong dates. I have all his emails, and he thought apologizing and promising to improve his behavior was sufficient." - Brian M.
"Since the power outage, we have not been able to produce any solar energy. Though I was told that going forward, payments will be made based on production rather than a fixed fee of $250 per month, nothing has changed. In the last two months, my PSEG bill has been much higher than normal, and even though I used no power at all during that period, I was still charged $500. Due to a staffing shortage, the solar company has been unable to provide support. I've been promised a reply within three to five business days for every single phone contact I've made, and I've never received one. It always seems like I'm beginning over when I attempt to contact them again." - George H.
"The salesperson, Ronald, was quite pushy and deceptive regarding the item he was selling. The promise to remove the panels if I wasn't happy, the monthly savings (increasing at 4% for the next 20 years), and the "Net Metering" that my electric provider doesn't provide. Only 9/10ths of my energy use has been offset so far, which implies that 62% of the energy I use will come from the solar panel. I made no changes to anything. Actually, set the air conditioner on two degrees hotter than you did before the panels were installed. I'm not sure how those statistics were calculated; they were taken from previous year. Only the rear of the home would need solar panels, according to the contract I signed. What I first believed to be a loan application turned out to be the real loan, despite the fact that the remaining inspections to ascertain if it was feasible to provide us with the appropriate quantity of solar had not yet taken place. He provided a link to the bank's website where electronic copies could be obtained rather than the promised paper copies. I usually lose money since the electric company really pays me half as much for the energy I don't use throughout the day as they do for the same amount. I spent $100 on power during the first month on top of the $240 for the panels. I have never in my life had a $300 power bill; from now on, I can anticipate one every year. AVOID buying whatever they are offering to sell. It is unacceptable to have to wait up to 15 minutes to talk with a customer support agent, even if you are the first caller in line. You shouldn't count on the automated system to call you back. They refused when I requested them to shut down the system, stating that they were only a subcontractor for the bank. Ronald's manager, upon my repeated attempts to reach him, finally responded, "He was new at the time, I will make sure he gets some continuing education," but it was too late; I was already locked into a "contract" wherein none of the promises made to me were ever fulfilled. I'm more than upset that I was duped in this manner. Take notes and ask the salesman for everything in writing. Purchasing from a business that won't stand behind its goods is pointless." - Edward B.
"The customer service at Emerald Energy is terrible. They tell you you'll cut costs, but when you keep getting bills you weren't expecting, they do nothing. I paid them a monthly fee plus submitted bills totaling over $150 twice and was told they'd review them and get back to me in 10 days. They didn't return my call after waiting a whole month. Then I called and waited on hold for what seemed like an eternity before being transferred to an extension where the mailbox was already full. Since 2016, PSE&G has sent me bills despite earlier assurances that this would never happen. As a favor, please don't do business with this outfit." - Jason M.
"This company's customer service has been terrible ever since I signed on with them. Since the installation, my solar panels haven't been working properly, and it's been nearly impossible to get them replaced them (I haven't been able to reach the site manager and our scheduled appointments have been missed on multiple occasions without any prior notification or explanation)... so basically, I have panels that I am paying for that are producing less than what they are supposed to, and I owe the electric company several hundred dollars that they are refusing to cover, even though they are obligated to. I regret having dealt with this company in any way. Please learn from my mistakes and don't go down the same path I did!!" - Jeffrey J.
"The staff at Emerald Energy are kind and courteous. I had requested price estimates from several other businesses. The majority of solar panel installers I contacted refused to visit my home to evaluate my needs. The vast majority preferred to only communicate via electronic means. In fact, Emerald showed up for an in-person chat. Mark was more than willing to drop everything and come give us his professional opinion. The installation was completed quickly, so please thank Mark and his team. The system is up and running and producing electricity, and my October bill was only $23.06. My entire electrical load was met by the system. This total of $23.06 originated from various sources, including a fee to connect to the Duke grid, a fee to install street lights, a fee to aid in storm recovery (all junk fees)." - Donald V.
"When I asked the Emerald Energy team where on my roof solar panels would be most effective, I appreciated their candor in answering. Thus, we optimized the return per panel and the financials by installing panels on slightly more than half of the available space on our roof. Our financial plan was able to accommodate this. They took care of the paperwork, wired our garage for electric vehicle charging, and assisted us in obtaining a rebate from Duke Energy. It was a wonderful experience overall, and we're thrilled to be able to use less electricity from the grid and lower our monthly bill." - Steven W.
"My home in the Emerald Solar service area had a 16KW system installed by Emerald Solar this past summer. They said it would cover 80 percent of my electricity needs, and it has. The estimate and setup were handled in a highly skilled and not at pushy manner. Each and every one of the installers were pleasant and committed to doing a good job. Being a retired person, I was able to observe the entire procedure. Since my day job was managing industrial maintenance, and since I'd already seen a lot of projects through to completion, I knew exactly how everything should be done. I was completely satisfied with the project and its outcome. I would hire the same team and organization again if I could start the project over." - Paul R.
"As part of a neighborhood-wide sustainability initiative, my Homeowners Association has chosen two companies with which my neighbors and I can work. Emerald Energy was the only company I contacted and immediately knew was the one I wanted to work for. Thanks to the HOA Sustainability Firm, I was introduced to this excellent establishment. Making my home and car run on solar power has been a fantastic experience overall. John Leonard, the president of the company, was immediately available, helpful, thoughtful, and polite in answering all of our initial inquiries. The project manager was as helpful and productive as he could be at the outset. I thought everyone on the crew was great, but it really meant a lot to me that they were careful to keep my indoor-only cat inside whenever they entered or left the house. I finally managed to give my home the minimal environmental impact I had hoped for. While working with Emerald Energy, I always felt like I could trust them to be forthright, competent, and thorough. I cannot recommend any of them highly enough!" - Andrew C.
"To go solar was a no-brainer, but choosing EmeraldEnergy to plan and install my system was the icing on the cake. For the past year, I've let my system run before writing this review. It worked better than expected! Over the course of the first year, my system produced 16.8MWh (compared to the estimated 15.2MWh) and I have not paid more than a $16.00 monthly hook-up fee to the power company. Before contacting people for price quotes and bids, I made sure I had done my homework. Ultimately, I went through three unique events. When comparing Joshua from Emerald Energy to the others in the industry, I was most impressed by his engineering background. In reality, I was able to acquire a far superior system at a much-reduced cost. As an alternative to a rooftop installation, I use a ground array. If I didn't have room for this configuration, I wouldn't have gotten as much for my money. Even though it's not always the case, I was able to position the array so that it would produce the maximum amount of power I desired at a lower cost than a roof-mounted system. Less expensive ground-based hardware was possible because fewer panels were needed in the design. Thanks to Joshua's knowledge at Emerald Energy, we were able to submit a winning design proposal. Certainly, dealing with the power company, county inspections, and so on can be a bureaucratic headache, but Emerald was quick to respond and offer assistance when I needed it. There have been zero issues, and I couldn't be happier with the system." - Kenneth N.

Emerald Energy Social media

facebook.com
Anyone interested in learning more about solar energy can check out the Emerald Energy Facebook page. The entries provide valuable educational information, and the page is well-maintained and professional. It is evident that it is well-liked since it has many followers. Along with connections to other useful information, there are many lovely images and films displaying the company's work. The website is trustworthy and a good place to get information. Overall, the website is a great resource for learning about the most recent advancements in the solar energy industry.
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Emerald Energy average reviews

SourceVotesAvg. Score
energysage.com1075
solarreviews.com364.71
solartribune.comNo reviewsNo reviews
yelp.comNo reviewsNo reviews
Google reviewsNo reviewsNo reviews
AVG4.93

 

Emerald Energy Pros & Cons

  • Affordable
  • Professional
  • Eco-Friendly
  • High Upfront Cost
  • Maintenance solar panels
  • Weather Dependency

Emerald Energy Final Conclusions

Emerald Energy Solar's area of expertise is installing solar panels for homes and businesses. The firm has more than 10 years of expertise in the solar energy sector, and thanks to this depth of knowledge, it can provide specialized services that seek to save expenses and carbon emissions. Customers routinely express their satisfaction with the caliber of services received from Emerald Energy Solar, which has a stellar reputation. Customers gave the product a rating of 4.8 out of 5.

Emerald Energy locations

Main Address3201 Wellington Court, Suite 103 Raleigh, NC 27615
Phone Number9192473670

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Andriy Ryzhyy
Andriy Ryzhyy

Andriy is a content creator and product manager with experience in digital marketing automation and renewable energy sources. Holding a Master’s degree in Linguistics, he worked as a research assistant at the University of Ottawa, focusing on applying the Optimality Theory framework to information retrieval.

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