Multi-Location Company.
EmPower Solar Overview
Expert Score: 4.7/5
Founded in: 2003
EmPower Solar, established in 2003, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: EmPower Solar’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Panel Installation, Battery Installation, EV Charger Installation, System Repairs, Smart Panel Installation, Removal and Reinstallation, System Upgrades, Maintenance Services.
Online Presence and Engagement: Their website attracts 44296 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across NY, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Home Improvement Contractor, , and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering EmPower Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
EmPower Solar Reviews
Source | Votes | Average Score |
---|---|---|
energysage.com | 34 | 5.0 |
solarreviews.com | 108 | 4.7 |
yelp.com | 30 | 4.2 |
bbb.org | 1 | 1.0 |
consumeraffairs.com | 46 | 4.9 |
indeed.com | 7 | 3.4 |
trustpilot.com | No reviews | No reviews |
angi.com | 64 | 5.0 |
birdeye.com | 271 | 4.7 |
Google reviews | 168 | 4.6 |
Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
EmPower Solar Reviews
Company Website | empower-solar.com |
Year Founded | 2003 |
Areas Served | NY |
Services Offered | Solar Panel Installation, Battery Installation, EV Charger Installation, System Repairs, Smart Panel Installation, Removal and Reinstallation, System Upgrades, Maintenance Services. |
Roofing service | – |
Panel Options | SunPower |
Battery Installations | Tesla Powerwall 3 |
Certifications | Home Improvement Contractor, |
Solar system leases service | yes |
Expands dealership network | yes |
BBB Rating | A+ |
Warranty | 25 Years Warranty On Solar Panels, Batteries, and All Other Parts |
EmPower Solar Website Visits Trend: positive
Learn more: Website Visits Trend.
Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
44,296 | 1 | 64 | 0.76 | 45.00% | 39.27% | 0.58% | 5.37% | 0.06% | 9.67% |
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EmPower Solar Social Media
What do Customers Say about the EmPower Solar?
Positive Reviews:
- Customers praised EmPower Solar for their professionalism and structured purchasing process.
- The company was commended for its excellent customer service and high-quality solar panel installations.
- Customers appreciated the company’s comprehensive services, including energy storage, emergency power, and electric vehicle charging stations.
- One customer mentioned that even after the installation was complete, the company was still responsive and helpful.
Positive Reviews:
- Customers have praised EmPower Solar for their professionalism and quality of service. They appreciated the clear and concise information provided, along with the transparency in pricing.
- The installation process was smooth, and the team was commended for their excellent communication.
- One customer mentioned that EmPower Solar outperformed other companies in terms of price, system warranty, and ease of access.
Negative Reviews:
- One customer expressed dissatisfaction with the company’s response to this issue, stating that they were charged for the removal of panels to replace a roof that had passed the company’s inspection less than a year ago.
Positive Feedback:
- Customers have expressed satisfaction with their solar panel systems installed by EmPower Solar. They have praised the system’s performance, stating that it generates more kWh than expected.
- The extra energy generated is reimbursed annually, leading to savings.
- Customers have also appreciated EmPower Solar’s service quality and high-quality panels.
Positive Reviews:
- Customers appreciate EmPower’s proactive approach throughout the solar installation process, from document reminders to updates on permit delays.
- Another customers find the installation teams to be professional and informative, often going above and beyond to ensure customer satisfaction.
- The production, which customers can monitor on their phones, has been amazing since day one.
Negative Reviews:
- Minor issues like defective equipment or delays.
Negative Reviews:
- One customer claimed they were misled about the battery life of their solar system, which did not last as long as promised.
Positive Reviews:
- Customers have praised the EmPower Solar Team for being welcoming, knowledgeable, and supportive.
- Customers appreciate the inclusive and environmental ethic of the team.
- Some employees have found the work enjoyable depending on the camaraderie between them and their crew.
Negative Reviews:
- Some customers have expressed dissatisfaction with the management. They felt that the supervisors have clear favorites and make work hard for the rest.
- There were also complaints about the bonus structure not being worth the danger of the job, and the bonus not always being on time.
- Some employees felt that they were not valued and were told that they were replaceable.
Positive Reviews:
- Customers have commended the company for its professionalism, cleanliness, and use of high-quality SunPower panels.
- The company’s project management, sales, and permit process have been described as excellent.
- Customers have also appreciated the company’s in-house engineering and design services.
Positive Aspects:
- Customers appreciate the professionalism displayed by EmPower Solar during the assessment, design, and execution of the installation.
- The solar power systems installed by EmPower Solar have been reported to operate well even after a year in service.
- The staff at EmPower Solar has been praised for their quick responses to customer queries.
Negative Aspects:
- Some customers have reported receiving terrible service, with jobs done incorrectly from the beginning.
- There have been instances of damage to property, such as roofs and ceilings, during installation.
- Customers have reported that EmPower Solar had to visit multiple times to correct their work.
Positive Feedback:
- Customers appreciated the professionalism and knowledge of the EmPower team, including the sales representatives, project managers, and installation crew.
- The design and permitting teams were highly praised for their work.
- The installation process was quick, taking less than 2 days, and the team was described as courteous, clean, and safe.
- Customers felt that they were well-informed throughout the process.
Negative Feedback:
- A customer expressed dissatisfaction with the tax credits offered by EmPower, stating that they were not applicable to everyone and this was not disclosed upfront.
- The customer also mentioned a high-interest bridge loan related to the tax credits, which they found problematic.
- The customer felt misled and suggested that other companies offer better financing options.
Summarizing:
Do we recommend EmPower Solar services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, EmPower Solar is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, EmPower Solar stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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