Green Power Energy review

"I setup my system two years ago. I have been generally happy up until this point, and everything has been really fantastic. My system has entirely ceased producing since 7/21/22. Several attempts have been made to reach you, with no success. If someone answers the phone, they promise to call me back. They have never actually done it. I sent the support team an email in the hopes of getting a response, but nothing happened. Now that nearly a month has passed, not a single kilowatt has been generated. Another business that makes lofty claims but falls short when the consumer needs it the most." - EXR

"I selected Green Power Energy for a variety of reasons, but mostly because I had an SURE assurance that they did not utilize subcontractors. I was informed that ALL work was done internally. This was false! My roof eventually developed leaks at practically EVERY site of entry. The leaks just weren't in my attic; instead, they entered through the cathedral ceiling in my formal living room and caused damage. The panels were taken down two months after I alerted them. To blame-shift with the subcontractor's insurance company, they are too preoccupied to fix my house. I had my doubts about using subcontractors in the first place because of the possibility of this scenario. Not the subcontractor, but Green Power Energy, was my client. Repair my house and talk to the other firm about it afterwards. From the outset, this installation has been a disaster! In addition to replacing my roof, which has to be rebuilt since it is damaged to more than 50% of its surface, I also need to tear down and replace the cathedral ceiling in my formal living room as well as the insulation in my attic. It just gets colder as they continue to put off the repairs. Anybody with even a passing familiarity with roofing is aware that cold temperatures make it difficult for shingles to properly seal, thus reinstalling the solar system when they are cold runs the risk of shattering the shingles and reopening the roof's leaks. Not to add that EverSource is utilizing my stored kWh to pay my bills even though I am plainly not producing any electricity. I regret not choosing a different organization. Do not use Green Power Energy for your solar requirements if you are considering it." - Stephanie Nicholson

"A deal was signed in August. Install would be finished by November, as promised. January has come and gone, and I'm still not alive. Very terrible customer service, as noted in previous testimonials. They claim to send you emails, which you never receive, blame you for the delay, and, like another person previously noted, they want payment before the final inspection. You get compensated after you pass your final inspection because we're in New Jersey. Until you PASS INSPECTION, installation is not finished. I was informed that after final inspection, an ACE representative would come out, install their panel, and I would go live. Now that January 18th has passed, the panel is still missing. I'm currently receiving excuses regarding ACE's backlog. Moreover, the email defense is being used once more. "We sent you an email with the docusign on three occasions, but you never answered." No emails, so I eventually contacted them and requested them to resend it. It honestly took 2 seconds for the docusign before I finally understood it. Because they have already been paid in full, I suppose no one ever considered phoning the client to let them know they are awaiting a paper. I now have a $630.00 power bill for December and am living on SSI, therefore my solar is not operational. Thank you, I think I can work something out." - DBoyne

"About a year after my system was built, I started to complain that it was generating far less than I believed it should be on a regular basis. The owner (Erik) assured me that the system will catch up in the summer and that overall production would match the quantity promised. I have lost more than 22% of my weight as the installation year is almost through. Eric has now begun offering me explanations, claiming that I asked them to adjust the layout, that they scaled it properly, and that they anticipated it to be lower. The firm did not inform me that output was gonna be lower than the terms of the original contract I signed with them. I'm considering my legal alternatives since I feel that this corporation really scammed me. In addition, they asked me to pay in full before the last stage of the project was finished and never even gave me a review of the system once it was finished." - Shubham Mehta

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