HI POWER Solar review

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What HI POWER Solar has to say about itself

HI POWER Solar Review

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"Excellent all the way through set up. It is not a good idea to schedule maintenance or repairs. Replacement Panasonic components are scarce on the island." - Mark

"Your associate's package, which they left with me over two years ago, is still here. You are correct; I am not and never will be a client. A true expert would be curious and apologetic for acting in such an unprofessional manner. But I understand why your worker, over a year after my evaluation, would choose to harass me in a voicemail. Almost a year later, you write a note alleging defamation, so it appears like it comes straight from the top (you). Please remove my comment! These comments seem like an intimidation tactic and an extension of unprofessional conduct. So, no, I am not interested in hearing your life story, and I would appreciate it if you would just leave me alone (or stop harassing me). If you happen to know of a professional solar firm that treats its clients with respect, please send them my way." - Mitchell

"Putting a lot of money into a system I had high hopes, but I went with the incorrect business. Before signing a contract with a PV firm, ask for assurances that they will support the equipment they offer you. HI Power has just caused me anxiety and headaches. To acquire the fully functional, power producing equipment I was promised at no extra expense, I now have to go through litigation with them. I must warn you." - Christina

"Definitely one of the worst times of my life. My power cost has increased by $600 a month after we installed with HI Power Solar four years ago. I contacted HI Power right away in September, but they could not send a technician to fix my device (which was still under warranty) until after the holidays. I called the firm and said I could pay any technician $500 to come right now since I am losing thousands of dollars anyway. The purpose of this scheduled visit is just to INSPECT the inverter. This does NOT need installation and may be done quickly. Their reaction made him laugh, and he found himself with a free schedule next week. If the technician showed up, all we would do is talk about replacing the inverter, and it would be another three months before I got a brand new one. The company's representatives are always unavailable and "too busy" to attend to its current clientele. Do not utilize them; instead, look elsewhere." - Hana

"This is not a business I would suggest to anybody. My interactions with this company have been nothing but negative and disrespectful. It is a never-ending effort to keep up with the system's upkeep and monitoring after shelling out $50K+. They even began to selectively ignore my calls by not picking up and not returning my messages. I immediately dialed another number and got a response. The only thing I regret is working with this firm. Changed the method, and brought in an outsider." - MaiMai

"I am glad I opted for high-powered solar energy. Our sales person, Cynthia, was very well-versed in the wares she was peddling. She advised us on how to maximize the solar panels' efficiency without breaking the bank. We settled on installing solar panels that also doubled as a battery and water heater.The installation proceeded well, and the crew worked quickly and effectively to complete the job in little over 48 hours. The men are dedicated workers and experts in their field.The sales representative's name is Cynthia. She is great, and she will provide you exactly what you ask for without trying to overcharge you. She is quite kind and simple to converse with. I HEART HER! Choose Hi-power solar; you will not be let down. If you want a good bargain, go see Cynthia." - Helen

"This revised evaluation of Hi-Power Solar was first published on May 3, 2023. Immediately after the publication of my one-star review, I got a call from Cruz, who offered to change my microinverter at the same cost as previously (less the $360 truck rollout fee). In addition, as a longtime client, he indicated I did not have to pay a deposit for the work. After waiting a few days, I called the business to schedule an appointment, and Ron answered, explaining the price hike. He finally agreed to honor Cruz's fee for once. The technicians arrived, and they performed an excellent job, as usual. I also want to mention that the new girl in charge of emails and payments is incredibly efficient. So let me say this. They succeed admirably. Without a doubt. While I can see their point, the increased cost that I would incur if each microinverter fails is not something I am willing to accept." - Moke

"A year and a half after the PV system was installed, the permits were still not completed with HELCO, and the system error message and power bill continued to rise. It is hard to get in touch with anybody, and when you do, you hear things like, "the staff is sick," "no technicians are available in your area," "we are waiting for a part" (notice that no one has visited the site to assess the system and identify the issues), or "I am on the mainland and will follow up when I get back." Our power rates continue to rise, our Helco permit has not been approved, and we are frustrated that we have not received any service updates after paying this firm over $50,000. I was upset; let us talk about the upsides now. My first opinions of them were validated yesterday when they showed up on site. Excellent service when it is available, but like everyone else, they are feeling the effects of the present economic crisis. They are making every effort they can. Find out ahead of time whether the systems you want to install have readily available parts and servicing. If there are technicians on your island, see if they are available. However, you may have faith knowing that this is a terrific local family business that is committed to excellent service." - Terri

"Fast and helpful service. Recommended by relatives and has extensive experience in the field. The installation took two days to complete. Whenever we had a query or a worry, it was promptly answered." - Denise

"In late November of 2020, I contacted Hi-Power Solar about having a Tesla wall charger, extra PV panels, and batteries installed. Bill, who works in sales, welcomed us and was quite familiar with all the items, answering all of our questions. It was quite simple to talk to him and the project coordinator, Geoff. All the way up to the day of installation, they kept us informed of progress on our project. Rico, the lead electrician, Matt, the electrical assistant, Justin, the roof lead, Kaipo, the roof helper, and Chevy, the roof helper, deserve a round of applause from everyone here. The group worked tirelessly and got along well. They arrived early and finished the job in within 2 days. They donned masks and gave us a heads-up before entering the house, as required by COVID-19 regulations. Rico briefed us on the fundamentals of our new system and made sure our queries were addressed before they departed. All in all, I had a great time working with them, and I wholeheartedly recommend them for anybody looking to have solar panels, batteries, or a Tesla wall charger installed." - Allen

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