High Performance Homes Overview
Expert Score: 4.2/5
Founded in: 2007
Service Areas: OR, WA
Services they provide: Solar & Battery, Roofing, Siding, Windows, Baths
Certifications & Licences: BBB, REMODELER 500, HPC, SREET of DREAMS, PLATINUM
High Performance Homes, established in 2007, has been an active participant in the solar industry, providing services across 2 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: High Performance Homes’s Offerings
Customer Experience: With an average rating of 4.2, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Solar & Battery, Roofing, Siding, Windows, Baths.
Online Presence and Engagement: Their website attracts 1459 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across OR, WA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as BBB, REMODELER 500, HPC, SREET of DREAMS, PLATINUM, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering High Performance Homes for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
High Performance Homes Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 133 | 2.3 |
| bbb.org | 20 | 2.2 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 35 | 3.5 |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | 1115 | 4.3 |
| Google reviews | 951 | 4.5 |
| Expert Score | 4.2 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
High Performance Homes Reviews
| Company Website | hphusa.com |
| Year Founded | 2007 |
| Areas Served | OR, WA |
| Services Offered | Solar & Battery, Roofing, Siding, Windows, Baths |
| Roofing service | yes |
| Panel Options | ROHS |
| Battery Installations | PowerWall, GENERAC |
| Certifications | BBB, REMODELER 500, HPC, SREET of DREAMS, PLATINUM |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | We feature an unparalleled 50- year labor warranty, the 2018-2023 Women’s Choice Awards Winner, making it America’s Most Recommended Roofing Product. |
High Performance Homes Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,663 | 2 | 2 | 0.26 | 100.00% | 0.00% | – | – | – | – |
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What do Customers Say about the High Performance Homes?
Negative Criteria:
- Many customers express frustration with customer service. For instance, one user received a free 6-month subscription to Instant Ink when purchasing a printer. However, they found that the monthly cost was higher than buying cartridges individually. When they contacted customer service, they were denied the option to use the remaining ink in their existing cartridges before buying new ones.
- Another customer complained about HP’s refusal to answer a simple question about their in-warranty laptop without providing personal details. This lack of flexibility left a negative impression.
- Some users also report issues with printer connectivity and Instant Ink installation, leading to dissatisfaction. Positive Criteria:
- While negative reviews dominate, there are a few positive experiences. However, these are relatively rare.
- Some users appreciate HP’s products but still highlight specific issues they encountered.
Negative Criteria:
- There have been 40 complaints filed against the company in the last 3 years.
- Customer complaints include issues related to services provided by High Performance Homes Inc. For instance, a recent complaint involved the removal and reinstallation of an 8.5kW residential rooftop solar panel system. The system reinstalled by HPH showed significant performance issues, with over half of the panels becoming unresponsive.
Positive Criteria:
- Unfortunately, there are no specific positive criteria mentioned in the BBB profile.
- Employees at HPH Transport rate their work-life balance as average. This suggests that while it’s not exceptional, it’s also not overly stressful.
- Reviews related to pay and benefits are mixed. Some employees find the compensation satisfactory, while others express concerns. It’s essential to consider individual roles and expectations.
- The company’s job security receives an average rating. Employees may feel secure in their positions, but advancement opportunities might vary.
- Opinions on management are diverse. Some employees appreciate their supervisors, while others report challenges. Effective management likely varies across different teams.
- The company culture is not explicitly mentioned in the reviews, so it’s challenging to provide a specific assessment.
Positive Criteria:
- Some users appreciate the Birdeye Tech Support. When unexpected bugs arise during updates, users can easily report issues, receive quick follow-ups, and achieve satisfactory resolutions.
- Businesses find value in Birdeye’s ability to view and respond to online reviews in one place, saving them time and money.
Negative Criteria:
- There’s a complaint about cancellation difficulties. A busy workshop faced challenges canceling their contract with Birdeye. The company insisted on phone appointments for cancellation, making it inconvenient for the user. Despite numerous emails requesting non-renewal, they remained locked in.
Positive Criteria:
- While I couldn’t find specific reviews for HPHUSA.com on Google My Business, the platform generally offers positive experiences for businesses.
- Birdeye, a reputation management and digital customer experience platform, also provides insights. Users appreciate the Birdeye Tech Support, which helps address unexpected bugs during updates. Additionally, businesses find value in Birdeye’s ability to view and respond to online reviews in one place, saving time and money.
Negative Criteria:
- Unfortunately, there are no specific negative criteria mentioned for HPHUSA.com on Google My Business.
- However, keep in mind that individual experiences can vary, and it’s essential to consider specific cases.
Summarizing:
Do we recommend High Performance Homes services?
Expert Choice
High Performance Homes is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 2 states. With a foundation dating back to 2007 and a commitment to not using subcontractors, High Performance Homes offers warranties ranging from 50 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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Andriy Ryzhyy is a Research Expert and Copywriter at Solar Power Systems. Andriy’s experience in digital marketing automation and renewable energy sources, passion for applying mathematical principles to real-life tasks, and devotion to developing eco-friendly energy resources—a commitment shared with the rest of the team—are crucial in shaping the company’s strategy for presenting accurate and user-friendly information on solar technology.
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