Lifetime Solar review

Wow, a word of caution to those considering solar energy. Try to avoid dealing with this firm. Despite the fact that I did ultimately choose this company to purchase my solar panels from, I have received absolutely no post-purchase support of any kind. The salesman hasn't returned my calls, and I'm getting worried about the Nv energy rebate he was supposed to help me get. My machine has recently stopped working, and once again, no one has offered to help me. For my system reset, I ended up having to go with a different firm. - Cory B.

In June of 2021, our solar panels were put up. In September 2022, they were able to hook up the solar panels. It's not surprising that they went out of business because they lost our paperwork for permits, blamed the state, and even said they'd give us credit for the solar we should have been making." We paid for our own solar panels, but as of January 6, 2023, we still don't have our sign information, so we can't start keeping track of them. Even though we've tried many times, this company hasn't gotten back to us. It looks like no one knows what's happening. Does this business really exist? I'm about to throw at them the solar panels that are on my roof. At this point, we plan to hire a lawyer and pursue the case. If you want to stay out of trouble, you shouldn't do business with this company. Management, the sales team, and the office staff have all let me down badly. Do real people really work here? Or maybe no one cares about anything other than making money off of other people. In the end, our attorney will contact you." - Elon P.

Not able to do what they said they would. Their subcontractor said that they were being investigated and then quit their job. Lifetime solar has bad communication about how the project will be done and doesn't answer emails about how the money from a solar loan will be used to finish the project. There are liens on my house, and lifetime solar has given me notice of more liens to come. Virginia, who is in charge of the project, couldn't answer questions. The project began in September 2020, is still on hold, and is supposed to be finished in three weeks. Now it's been 3 months and no one has said how it will be fixed. - Joey F.

WORST EVER!! DO NOT BELIEVE!! Kelvin, a salesperson for Lifetime Solar, came to my house on April 23 to give me a quote. We talked about my options, and as any salesperson would do, they tried to get me a better price (up to $25,000 lower) from other companies that had already given me quotes. The catch was that I had to decide by the end of the month. Complete sales gimmick, but the price was fine for what it was. I finally agreed to a price of $24,500 CASH after going back and forth with the seller for the next 6–8 days. That included giving each new customer a $1000 gift card. Kelvin then suggested that I send the contract on 4/30 (Saturday) after we agreed on a price, but we ended up agreeing to have it signed first thing on 5/2. I got the contract, which had the right price, but I saw a mistake in the system and told Kelvin right away. Was told that it would be fixed and sent back for him to sign. I also said that the $1000 gift card wasn't mentioned in the contract. When I asked about it, he suddenly forgot about it and said that it was already included in the price quoted. After some back and forth, he agreed to honor it and will make sure it is given. I was asked on 5/3 to pay the first deposit, but I said I hadn't seen the renewed contract to sign yet, so I couldn't pay the deposit until I did. At 12 p.m., Kelvin finally calls to tell me that the final price of $24500 can no longer be honored because SunPower raised their prices 25%," so I will now have to pay $32500 for the same system I was originally quoted for $29500. After talking to both Kelvin and the director of sales, he said that they can't honor the original price and that Kelvin misspoke and shouldn't have quoted me that price. He will deal with Kelvin "internally." What do that internal conflict and conversation have to do with me, the customer? This company gives people false hopes and makes more promises than it can keep. I'm going to tell the Better Business Bureau about them!" - Davion O.

I paid Lifetime Solar about $30,000 in September 2021 to put solar panels on the roof of my house. They broke a tile on my roof, so I had their roofers come fix it and tell me everything should be fine. Then they charged me about $500 because they didn't replace some of the tiles that were glued on. They said it wouldn't cause any water leakage problems and that it was just a small chip on the corners that was only for looks. The Richmond home was built in May 2021, so its one-year warranty is almost up. Recently, the builders sent their roofers to do a final inspection of the home. Richmond's tile roof company gave me information that Lifetime roofers got wrong (who stated that the glued shingles were only on small chipped corners, but that was not the case, and there was now a huge crack in the shingles that needed to be replaced, not just glued, as it would cause water leaks into the house in the future). Lifetime solar scheduled their roofers for three different dates and times, but they never showed up on any of those dates. They also never called to let me know when they would get there, even though I was at home waiting for them. When I called the Lifetime office, they told me that Virginia, the project coordinator, was either at lunch or in a meeting and couldn't talk to me. Today, I'm back at their house from 9 to 10 a.m., as promised, but their roofers haven't called to fix the damage they caused to my roof. - Robin W.