Next Step Energy review

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Next Step Energy LLC Solar Review

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"Unfortunately, customer service levels are greater when it comes to sales to close the deal. Even though our shop is losing money as a result of the very poor lighting, we have made many efforts to contact these individuals but have received no response. In less than a year, the lights have stopped functioning. Here are the highlights of the sales pitch and the product's 5-year warranty, which can be obtained in less than a year. I have multiple businesses and am aware of the value of both selling goods and offering top-notch customer service. This doesn't look well for this firm at all." - Surinder S.

"Be cautious when dealing with these people since they are eager to complete your installation and collect your money yet unresponsive to questions. Four teams have already called, and in one of them, the owner did not show up for my training. Wait until you have all you want from them before making the final payment. And after you've paid them, be ready for them to let you go. There are better solar battery contracts available with more up-to-date technology than these people; we are now implementing another system in another home or business. I am aware of it as I live it. These men told me at one time that they had become so busy that they had neglected me. Not the news you were hoping for." - Shari B.

"Awful communication. I changed my work schedule so that I could be at home since I had an installation this week. Carl sends me an email with the designs for my system and informs me that they will apply for licenses and reschedule at a later time. UNREAL! After attempting to contact them, all I received in response were emails. I would not suggest it. "Sorry to hear that Tim," was the sales representative's last email when I informed him of my displeasure. Absolutely no excuses." - Tim L.

"Use these people if you want a poor installation using cheap materials. Use these people if you want your brand-new, $10,000 roof to be damaged and leak. Use these people if you want a corporation that won't stand by its work and won't fix errors and damage. Use these people if you want a business that won't assist you solve the issue they created and will just retain your money. Use these people if you want a business that, after you spent $10,000 correcting the damage they created, ultimately offers you $1,000 as compensation but never follows through. Use ANYONE ELSE if you want a respectable installation service done at a fair price by a business that guarantees its work." - Jim R.

"They are affluent consumers. My dad advised me to contact you as we are preparing to install an 8 to 10-panel solar system on my sister's house and I suppose to advertise on AM 1530 radio. I tried the live chat feature on their website, but all that happens is an automated bot or a contact center in another country trying to get your email or phone number. The proprietor, who is reportedly the only person in the office that can provide information on their $9995 internet deal, only works a few days a week (I think Wednesday through Saturday). The website URL for this promotion only directs you to a data-collecting form and provides no more information. How about having skilled salesmen taking calls and completing deals around the clock, or at the very least from Monday through Friday from 9 am to 5 pm? I will now look for a solar firm that I can contact with confidence, respond to my inquiries swiftly, and produce a quote for me. Consider how difficult it would be to contact them in the event of an issue in the future." - Bryan D.

"Always verify with your energy provider since they are involved in the process, however, Next Step Energy comes highly recommended. I'm delighted we picked them since they are one of the businesses our utility provider works with. Their expertise is astounding since they provided clear explanations of each stage and were focused on how our utility provider managed solar. However, what truly impressed me was their customer service and quickness. They provided a fair offer that was better than most other solar firms I looked at. They were very open about the project's cost, paperwork, and procedure. They constantly kept me informed of any extra fees (which I never had; I just paid the price I was told). Their timing was impeccable for the project in all regards, including reaction time, beginning and finishing it despite their hectic schedules, and fully and immediately responding to each of my inquiries. They were courteous when they arrived at our home, went in and out for the whole installation, and left no trash behind. Although I don't often offer five stars, I have no issues about this firm." - Abigail R.

"We finished a project with Next Step to install a solar system on our property in September. Using an 11.4 KW Solar Edge inverter, 22 Jinko 385 W-rated panels were used. On the top of our separate steel-fabricated shed, panels are rack installed. All installation-related tasks, commissioning, inspections, and coordination with Xcel and FOE were covered by the contract. Good work! Zeus and his crew are on the mark. They are knowledgeable in their field, provide outstanding work, respond quickly, and are all-around enjoyable to deal with. The system was up and running as planned on time. As of right now, we are quite happy with the whole procedure and the Zeus team. If you're wondering why the inverter is scaled the way it is, it's because we may add panels in the future when we stop using wood to heat our house. They have our highest recommendation, and we want to cooperate with them as we add more panels." - Ronald A.

"In July of 2020, NextStep Energy constructed a solar panel array with a total capacity of 6.4 kW utilizing a total of 16 Jinko 400 Solar Panels on the steep roof of our house. They provided a comprehensive and detailed explanation of the workings of the system or proposition but did so in a manner that was accessible to the ordinary person. The task was finished on schedule successfully. The staff at NextStep Energy was pleasant to work with and very knowledgeable. We are happy with the project and have been making good use of the energy that the sun provides (which has resulted in decreased monthly energy expenditures)." - Matt D.

"At least five different solar businesses submitted offers to me. They ranked second lowest in terms of cost per watt. What's more, Next Step Energy carefully responded to all of my queries. I was worried about any potential interference with the TV antenna that is situated in our attic. The only one that looked into it for me was him. He then responded with a sincere response. He gave me honest answers to all of my inquiries. There is nothing more you can ask for. The installation was successful. Our roof is made of thin tiles, and a roofing professional told us that they would crack quickly. During the installation, they did damage a few tiles, but they replaced them. Furthermore, they didn't break nearly as many records as I had anticipated. The conduit was run via the attic area rather than over the roof, which is a nice touch compared to other setups I've seen. To make it match in with the home, they even painted the conduit that is next to our electrical box on the side of the building." - Steve C.

"The interaction with Next Step Energy went rather well, in our opinion. We appreciated the straightforward design and quotation procedure. The installation staff came on time and went above and beyond what we expected. The job's foreman was extremely courteous and made sure the box was mounted on the garage wall where my husband wanted it. For a smooth transition, they painted the external conduit the same color as the home. The low profile is the 19-panel roof top mount. It does precisely what they said it would. Despite the never-ending rain in 2023, they finished on schedule.The only issue was a notice that had to be on the electrical panel since it is required by our city and communication on install day. All problems were quickly and expertly rectified. After installation, I had several questions since I couldn't recall precisely what had been requested. They encountered politeness and professionalism. Overall, Jonna, Heath, and the young foreman (I can't remember his name) went above and beyond what we had anticipated. The installation was done 90 days ago, and everything is still working well. Highly recommended." - Mari B.

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