Pure Power Solar review

"I had a Powerwall backup power system and solar panels installed in 2020. After using it for a year, the inverter failed. After waiting an hour on the phone, I finally got through to a Pure Power Solar representative, who informed me that it would take three months to repair. Indeed, there are three months in the summer when solar generation is zero. In the end, the inverter was replaced after five months. Even though I had to pay the entire electric bill and the monthly loan payment, I was informed that I would not receive any refund. Two months later, our Powerwall battery died. After numerous calls (each resulting in an hour-long wait), I waited three months for a replacement. This increased my electric bill by $150 a month. Again, no payment. Thus, in two years, I lost eight months of use to a $60,000 machine." - Steven R.

"We signed the purchase agreement in the autumn with high expectations for how things would proceed. Naively, I chalked off the installers' arrival with the incorrect hardware to a minor setback. After three months, no solar panels have been installed, no deadline has been set, and the representative has not responded to any of our communications. I shudder to think what the service will be like after installation if it is this awful before. My recommendation is to work with a well-established firm that is professionally managed. That firm is not yet Pure Power Solar." - Riley F.

"I was able to get solar power from my panels for a while. Then there was a power outage. I also discovered that although we have two panels, Pure Power Solar only connected one of them to its system. Therefore, the switches on the second electric panel do not work when we are not plugged in. This affects many electronic devices and our home internet. I called Pure Power Solar and tried to explain the situation. A very unpleasant person told me that I needed to talk to the home builder." - Kaleb R.

"There has been no installation for over a year and a half. It is hard to receive a response from Pure Power Solar's customer service or consultants. You are completely at their mercy throughout the pre-installation phase, and your comments will not be recorded or seriously considered until an on-site representative sees it for themselves. It's insane that a customer relationship management system and certain fundamental customer support mechanisms have not yet been implemented. A few years ago, I thought things might begin to improve, but they have only grown worse." - Brady L.

"About three years ago, we discovered a leak under the solar panels and called Pure Power Solar to fix the problem. When the solar panels were installed, the workers found the tiles were cracked. The ceiling started leaking again. Since Pure Power Solar had already fixed the solar panels, we had no idea they were to blame when we called the roofer. The roofer showed us a picture of Pure Power Solar fixing a hole in the roof. Because the seal had broken there, the leak resumed. Because of the heavy downpour, the ceiling was leaking onto the floor. We were concerned about the extent of the damage that could be done while waiting for PPS to arrive. Since we had already hired a roofer who had fixed the leak properly, PPS refused to look into the matter. They didn't seem to mind that their shoddy roof repair work caused even more damage. According to PPS, we should have contacted them first. We could have avoided a second, much more serious leak if the initial repair had been done properly. Disappointing service from PPS, thanks, no thanks!" - Bryce M.