Redline Electric & Solar, LLC review

"Redline Electric has the worst customer service department! Redline is the most unethical company that I have ever done business with. I spent hours on the phone with customer service to get my policy canceled. Their workers are either bad at what they do or not honest. They were like something out of a nightmare. I'm a veteran who has been in combat, and Redline's customer service was the worst thing I've ever been through. Even after I paid off the contract, they wouldn't let me cancel the service. They tried to keep on a month-to-month plan after I told them numerous times that I did not want their monitoring service. DO NOT GET THEIR EQUIPMENT OR MONITORING SERVICE, YOU WILL REGRET IT!" - Terry N.

"The salesperson told us right away that we could try out the system for seven days and wrote the date on the sales slip. Six days later, the installation wasn't done because a camera in the back of the house wasn't set up right, and the person who was supposed to make sure it was set up right didn't come on the day they said they would. We decided to cancel the service on the sixth day, and we were told that it was being taken care of. Now, they won't take away the equipment or stop the service after two weeks. I feel like we got ripped off because we have to pay for a system I don't want or let hurt our credit. This is supposed to be a security company, but they have shown they have no morals, and I think it was a mistake to let them in." - Gerald R.

"We bought a house in April that already had a Redline Electric system with a lifetime warranty that we could take with us if we moved. In the four months we've lived here, two major pieces of equipment have broken down. The Smart Drive that stores the history and camera video was the first thing that didn't work. The Smart Panel, which runs the system, is the latest thing to go wrong. I talked to the technician on the phone for half an hour, but all he could do was look at a list of pre-set situations and make suggestions. I asked to talk to a manager, but no one was there (imagine that). I finally told her that we had a full warranty and that I wanted a repairman to come to fix it. The best they can do is Monday; they can't do anything right away. I get better service from my plumber." - Harold T.

"I hate that I have to work for this company. When the salesman came to our door, he lied a lot to get us to sign up. I always feel bad about it. They never told me I was getting a loan for my equipment. I was told that if you move once a year, you get a free re-installation, but it turns out that wasn't true. Now that I'm moving, I've found out. They charge $149 to remove the equipment and another $149 to put it back in place. I can't wait until I don't have to pay this loan anymore. I should have hired someone else. I can see why they keep that salesman on the job. He gets people to sign up, and they can't leave until they pay off the loan. You can't just return the equipment. Also, when I told them I wanted to move, they suggested I get all new equipment instead so I wouldn't have to "pay out of pocket," but that would have added another $4,000 to the $4,000 loan I already had. That made me really mad. If you don't watch out for their tricks, they'll get you FAST! This company makes me so mad. Don't ever go with Redline Electric if you can help it." - Sean F.

"Residential Solar has been on my house for about 5 years, and this alarm system goes off at all hours of the day and night. Instead of figuring out why the alarm keeps going off, all they want to do is keep sending out new sensors. Last month, it went off twice in less than a minute. It was so annoying and scary to be woken up in the middle of the night. I told them I needed a technician, so they sent one out. Then, today, I got a letter from the False Alarm Office of the Norfolk Police Department telling me I owe them $50. Then, when I called Residential Solar and told the person who answered the phone, she wanted to give me a $15 credit... This is not my problem; it is a problem with Residential Solar. I wouldn't tell anyone to work with this company. I wish there were no stars for them. Residential Solar. Keep track of the days. I won't be your customer for long." - Austin M.