Shanco review

Positive Aspects

• Professional Communication: Many customers noted clear, respectful, and timely communication from both sales representatives and project managers.
• High-Quality Workmanship: Numerous reviews praised the workmanship, especially for roof replacements, skylight installations, and gutter systems. Jobs were often completed efficiently and with attention to detail.
• Responsive and Responsible: Several customers reported that the company was honored warranties, fixed issues without hesitation, and even took ownership of damage (e.g., repairing a walkway fixture).
• Insurance Process Assistance: Customers appreciated the guidance through insurance claims, including representatives meeting with adjusters and explaining options.

Negative Aspects

• Aggressive Sales Tactics: Multiple customers expressed discomfort with sales representatives pushing them to contact insurance companies or sign contracts prematurely.
• Inconsistent Estimating Process: Some clients mentioned delays or confusion in receiving estimates, and needing to follow up repeatedly to get responses.
• Misleading Insurance Claims: A few customers felt misled or pressured into using insurance under questionable circumstances, such as claims of hail damage without proper inspection.

Positive Aspects

• Efficient Project Completion: Many customers noted that roof replacements and installations were completed in a single day, even for large homes.
• Excellent Cleanup: Multiple reviewers emphasized that job sites were left spotless, with some saying it looked like the crew had never been there.
• Responsive Communication: Project managers and sales reps were frequently praised for timely updates, clear explanations, and responsiveness to questions via email, text, and calls.
• Professionalism: The company’s team members were consistently described as courteous, knowledgeable, and accommodating throughout the entire process.
• Insurance Coordination: Several customers appreciated assistance navigating the insurance process, ensuring proper approvals and timely work completion.
• Follow-Through on Issues: In the rare case of an accident (e.g., window damage), the company was commended for taking responsibility and seeing the issue through to full resolution.
• Quality Workmanship: Customers repeatedly expressed satisfaction with the appearance and quality of the finished roof and associated work like soffit and gutter installation.

Negative Aspects

• Billing Concerns: One customer reported a poor experience with billing, despite excellent performance in other areas.
• Delayed Repairs: One case involved a delay of several months in resolving a damage-related issue, though the company remained communicative and persistent.

Positive Aspects

• Quality of Work: Numerous customers praised the high quality of the roofing, siding, and other exterior installations. Many reported their new roofs, skylights, and siding looked fantastic and were installed professionally.
• Customer Service: Several customers mentioned their positive experiences with friendly and knowledgeable representatives. Staff were described as professional, courteous, and responsive, with many thanking specific team members for their dedication.
• Timeliness and Efficiency: The crews were appreciated for their punctuality and efficiency in completing the work, with many noting that projects were completed as scheduled or ahead of time. Clean-up was also highlighted as thorough after each job.
• Honesty and Transparency: Customers felt well-informed during the process, with no pressure to overcommit. Many were impressed by how upfront and honest representatives were about what needed to be done and what could be postponed.

Negative Aspects

• Poor Communication: A few customers had issues with lack of follow-up and miscommunication. One reviewer noted delays in receiving promised quotes, while another mentioned their frustration with rescheduled appointments and no response from the sales team after repeated attempts to follow up.
• Sales and Scheduling Issues: Some felt that their smaller projects did not receive the same priority as larger ones. This led to delays and a feeling of being neglected. One reviewer had trouble even getting a basic quote despite multiple attempts to contact the company.
• Subcontractor Concerns: There were a few mentions of subcontractors being used for roof installations, which caused initial concern for some customers. However, these concerns were generally alleviated once the work was completed professionally.

Positive Aspects

• Professional and Courteous Staff: Customers consistently praised the professionalism, responsiveness, and courtesy of the staff from initial contact through project completion.
• Efficient and Timely Service: Many reviews highlight the quick turnaround times, with some roofs completed in a single day.
• Clear Communication: The company is noted for keeping customers well-informed, especially regarding the insurance process, project details, and progress updates.
• Attention to Detail: The work, especially in roof installation and repair, is described as meticulous, with attention to safety, property protection, and post-job cleanup.
• Warranty and Quality Assurance: Shanco’s lifetime workmanship warranty and use of high-quality materials (e.g., Timberline HDZ shingles) were mentioned positively, ensuring peace of mind for customers.
• Helpful Staff with Extensive Knowledge: Project managers and team members are appreciated for their expertise and ability to address customer concerns thoroughly and efficiently.

Negative Aspects

• Scheduling Delays Due to Weather: Some customers noted delays in scheduling, which were primarily weather-related, but the company kept them informed throughout the process.
• Cleanup Issues: A few reviews reported dissatisfaction with debris left behind, including nails, staples, and other materials scattered around the property, requiring additional cleanup after the project was completed.
• Project Management Concerns: A few negative reviews mention difficulty getting in touch with project managers, with some citing communication breakdowns and a lack of follow-through on commitments (such as promised discounts and cleanup).

Expert Choice

Shanco is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 3 states. With a foundation dating back to 2002 and a commitment to not using subcontractors, Shanco offers warranties ranging from 30 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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