Smart Energy USA Overview
Expert Score: 3.9/5
Smart Energy USA is an active participant in the solar industry,
providing services across 13 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Smart Energy USA’s Offerings
Customer Experience: With an average rating of 3.9, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Residential Solar Panel Installation: Custom solar solutions for homes to help reduce electricity bills and increase property value. Commercial Solar Panel Installation: Tailored solar energy systems for businesses to lower operational costs and enhance sustainability. Solar Panel Repair and Maintenance: Services to ensure the optimal performance and longevity of solar panels. Energy Consultation: Personalized consultations to assess energy needs and provide the best solar solutions, including information on tax incentives and rebates.
Online Presence and Engagement: Their website attracts 1643 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AL, AK, AZ, AR, CA, CO, CT, DE, GA, HI, ID, IL, UT, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of Not BBB Accredited, reflecting their industry compliance and service quality.
Whether you’re considering Smart Energy USA for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Smart Energy USA Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 3 | 4.3 |
| bbb.org | No reviews | No reviews |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 6 | 3.3 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 2 | 4.5 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 1 | 5.0 |
| Expert Score | 3.9 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Smart Energy USA Reviews
| Company Website | smartenergyusa.com |
| Year Founded | – |
| Areas Served | AL, AK, AZ, AR, CA, CO, CT, DE, GA, HI, ID, IL, UT |
| Services Offered | Residential Solar Panel Installation: Custom solar solutions for homes to help reduce electricity bills and increase property value. Commercial Solar Panel Installation: Tailored solar energy systems for businesses to lower operational costs and enhance sustainability. Solar Panel Repair and Maintenance: Services to ensure the optimal performance and longevity of solar panels. Energy Consultation: Personalized consultations to assess energy needs and provide the best solar solutions, including information on tax incentives and rebates. |
| Roofing service | – |
| Panel Options | Monocrystalline, Polycrystalline, Thin-Film Solar Panels |
| Battery Installations | Lead-acid batteries, lithium-ion batteries |
| Certifications | NABCEP |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | Not BBB Accredited |
| Warranty | Smart Energy USA offers a 25 year product warranty on all parts, and a 25 year performance guarantee for solar production. |
Smart Energy USA Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,643 | 2 | 53 | 0.44 | 51.15% | 31.82% | 0.58% | 5.68% | 0.04% | 10.73% |
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Smart Energy USA Social Media
What do Customers Say about the Smart Energy USA?
- Incompetence: A reviewer expressed frustration with SmartEnergyUSA, citing issues with incorrect plans, coordination delays, and poor communication.
- Long Process: The same reviewer mentioned a lengthy process, starting in May and still ongoing in November.
- Comprehensive Database: Yelp provides a platform for customers to share their experiences, contributing to a rich database of reviews.
- User-Generated Content: Customers can leave ratings, written comments, and even share media, offering diverse perspectives.
Positive Aspects:
- Friendly Environment: Employees appreciate the friendly and cooperative atmosphere. They feel supported by experts and enjoy interacting with colleagues.
- Rewarding Workplace: The company encourages employees to do their best and achieve sales goals. Bosses and owners are described as lovely.
Negative Aspects:
- Scummy Tactics: Some employees mention that the company used questionable tactics to appear more legitimate, such as wearing hi-vis vests and name badges. This approach made them uncomfortable.
- Degrading Experience: One former employee found the workplace degrading and overall not a good place to work.
Positive Aspects:
- Quality Work: Customers appreciate the quality of work provided by Smart Energy USA. Whether it’s solar installations or other services, they find the craftsmanship excellent.
- Easy to Work With: Clients mention that Smart Energy USA is an easy contractor to work with. They value the overall great experience and trust the company’s expertise.
Negative Aspects:
- Dissatisfaction: Unfortunately, Smart Energy USA has received negative feedback. One review indicates dissatisfaction with their purchases, resulting in a low rating.
Positive Criteria:
- Solar Expertise: Customers appreciate Smart Energy USA’s solar expertise and guidance.
- Free Quotes: The company offers free quotes, making it easy for homeowners to explore solar options.
- Environmental Impact: Smart Energy USA’s mission to save the planet resonates with environmentally conscious customers.
Negative Criteria:
- Customer Service: Some reviews mention inconsistent customer service experiences.
- Communication: A few customers express dissatisfaction with communication during the process.
Summarizing:
Do we recommend Smart Energy USA services?
Average Performer
Smart Energy USA, getting our badge of an Average Performer, maintains a presence across 13 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.9, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Smart Energy USA might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Smart Energy USA to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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