Solar Alliance review

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Solar Alliance Solar Review

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"I just bought a property with solar panels already installed by this firm. They will install the panels regardless of the state of the roof. Instead of the expected 7,000kwt per year, the solar array is only producing 4,500kwt. The Solar Alliance is no longer a SunPower Authorized dealer, as I discovered when I phoned the company. No longer covered by warranty; left with a hefty expense for a replacement roof and solar panel servicing." - Dane S.

"It has been weeks since the solar panels stopped working. After contacting Solar Alliance, I was sent to Sunrun. It's been at least two weeks since Sunrun promised to send a technician, and we're still waiting. The PACE loan we got for the solar panels (that don't function!) is now a LIEN ON OUR HOME, making it impossible for us to refinance. The salesman assured me that getting a new loan would be simple. Our PACE loan (for non-functioning panels) has come due, so we'll have to utilize the proceeds from our refinancing to pay it off instead of making repairs to the house or paying down debt. Everyone involved, from the salesman to the business that's meant to be keeping an eye on our panels (but isn't) are con artists. The cost of our power bill has not changed, we have received no response to our service requests, and we must now repay the PACE loan or face having a lien placed on our property. Don't come anywhere near us!" - Jimmy F.

"This terrible organization often fails to pay its subcontractors, who are therefore forced to file liens against the clients' property. We made a complete payment to the solar alliance, however, they haven't yet paid their subcontractors. There is a lien on my property, so why should we wait? We've been waiting for 6 months now with no results. They will not respond to your calls and will lie to you. Don't do business with them!" - Colt L.

"My SDGE bill had a "true up" after more than a year of service, and there were absolutely no savings. My outstanding power bill with SDGE is almost $450. It took a long time for anybody from sunpower to respond to my queries, and that's on top of the monthly payments to sunpower and SDGE for gas use. Solar Alliance's consultant lied when he said my average yearly electricity cost was less than $200. When I called the consultant's office, he indicated he was no longer employed by Solar Alliance. The Solar Alliance has taken advantage of me, and it hurts." - Jerry W.

"In the month of December, I had my solar panels put in. It seems that there was a 'novice' - a new recruit - who messed up the installation. What I heard about the refund, though, was far worse. You won't get a check or rebate reflecting this amount. In order to get my rebate for the solar panels, I need to have my accountant file for them on my 2017 taxes, which is why I am starting my second loan on them in January. My sales agent was an excellent saleswoman, but she didn't come across as very professional. Mostly lies. I was given one iPad, but for the price tag, I could have purchased many more. Neither my friends nor my neighbors have ever heard me speak well of this firm." - Tony M.

"I have nothing but praise for this organization. They maintained a level of professionalism throughout. Their expertise with solar panels and installation surprised me. I had no clue what I was looking for or why, but they let me see all of my alternatives and choose the best one for me. I performed my due diligence and compare prices, but when it came to drilling holes in my roof, I felt most comfortable with these men because of their expertise. I have experienced zero issues in the last 12 months after installation." - Jonas C.

"At the beginning of 2020, we had Solar Alliance of America install solar panels for us, and we were quite disappointed with their work. However, the firm just had a change in ownership, and the new management has been reaching out to consumers to see how they might improve upon earlier interactions. They have assured us that they would come out at no cost to assess our present status and check on our solar panels to ensure our full satisfaction. Customer service-wise, I'm giving this business a perfect score because of the new management and follow-up. The panels themselves haven't given us too many problems, and our major worry has never been with them but with the firm. They're doing well enough that I wouldn't think twice about recommending them to a friend." - Mathew K.

"Since November 19th, our system has been fully operational. Nothing has gone wrong for me. Everyone I dealt with at Solar Alliance was competent and kind. In my view, this is the greatest firm available. I researched around six different firms, and this one offered the best value. Unlike other firms I've worked with, they followed through on all of their promises and showed up when they said they would. Excellent service. The system was installed and functional in a fair amount of time. The installation of the panels and the whole system took exactly one day, as promised. They managed to keep a level head throughout. They were very considerate of others' cleanliness and left no messes or rubbish for me to pick up. Once they were done with the installation, we were thrilled. My favorite part of the system is the mobile app and the accompanying monitoring webpage. The system is visible from wherever I happen to be. Solar Alliance is an excellent choice for anybody thinking about going solar. Additionally, by switching to solar, we are assisting the planet. I can't wait to receive the first SDGE bill and learn about the incredible savings." - Larry T.

"I contacted Solar Alliance USA for advice. They handed us a hundred bucks. We were impressed by their presentation and felt certain that the promised reductions in our monthly power cost will be realized. We had doubts, so we continued searching for alternatives. After 5 months, we decided to take a risk on this firm. We are overjoyed. At this pace, the much lower power bills are certain to pay for themselves. The installers were great. Although I believe they were employed by Solar Alliance, we maintained communication with them to ensure a smooth process. True enough!!! We're pleased that we went with this firm for our solar energy needs." - Alberto M.

"I opted to have Solar Alliance, install my solar panels. My hopes were, needless to say, sky-high. The system installation was flawless. The team was able to do the installation in a single day, so I hired them to do it. They fixed the damaged tiles they discovered and replaced the ones that couldn't be fixed on my roof. When I went up to the top to check on the progress, I was blown away by how meticulously everything was being done. Leaks in the roof were a major source of anxiety for me. I was relieved to discover that in addition to flashing over the mounts, they also applied sealant to lock the penetrations, providing me with four levels of protection against water infiltration. My roof is even covered by a guarantee if something goes wrong. The rake is hardly noticeable since the system rests so flush against my roof; it gives the impression that the panels are just resting there. In terms of aesthetics, my solar array is unrivaled on my block. If I ever have to move again, I know who to call, and I highly suggest them to anybody thinking about solar energy." - Rocco O.

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