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"In my experience, Solar Direct's customer support is very unprofessional. I am not trying to be friendly; my system is broken and I need help fixing it. They do not react to emails or phone calls, and they seem to have no idea what is going on. They seem to care about nothing at all. They are not qualified to run a company. Stay far away from them." - Christian

"Unwanted telemarketing calls are made by these folks from an Indian call center. Constantly calling at all hours of the day and night, even after you have asked to be removed from their call list, and then calling back every 5-6 hours for several days until you either give in and schedule an appointment with them or block all 20 of the phone numbers they have used to contact you. I finally gave up and wasted a salesman's time by setting up an appointment at a house I do not even own (they are too cheap to verify my ownership before calling)." - Edgar

"A perfect score for this company would be zero. Nearly ten years ago, I worked as a Customer Service Manager for a company that relied on third-party vendors. I have experience working with both buyers and sellers. I have experienced both great and terrible companies. A very terrible business. Others have remarked in their reviews that the sales process was quick and that everything seemed to be going well up to the point of installation. After installation, issues persisted. Two failed inspections with no explanations or status updates. They agreed to compensate you for delays in the deal. They did not even follow their contract when I emailed them with the contract language attached and had no response for two weeks other than "we are working on it." Their proposal, website, and project schedule report all use the word "commitment." That is a phrase that is foreign to them. I sent many emails about the delay, including one in which I mentioned the contract, copied the BBB, and said that I had sent a copy to the lending company. This company kicked up sales talks for the summer. Panel installation occurred in October of 2019. They said the panels may be operational by November if the necessary permits, inspections, and FPL meter modifications are made. There is still no answer or update as of January 3, 2019. Assessing the need for a meter change. Since they have not yet paid the new meter billing, I have received a $400 FPL charge, which might affect my account, credit, or deposit. Both of Palm Beach County's inspections came out negative. Before the holidays, they may make arrangements with us, the owners, to make repairs. A female customer of Solar Direct's main line defends Frank and Oliver. She absolves herself of responsibility by telling you to contact the owner, Kirk, and providing his email address. does not suggest reaching out to a superior or someone who may be able to help. Just as ineffective as the rest of the moronic staff here. The customer's luck? My observations have taught me that customers are not always right, but they also will not complain until they feel they have been wronged in some manner by the company. This company has squandered our time and money. We are funding panels that are not yet operational. In addition to the electricity bill I should not have. After this, my monthly outlays are at least $300 more than "promised." This company will not even return calls. They are clumsy and often fail to keep their word. Never support this company. Informed the Better Business Bureau once again." - Cora

"I would want to give this firm a rating of -10000 but I can not seem to do it.Please, for the love of God, do not utilize this firm. I have never had such terrible service before in my whole life.I do not know how "Frank" is still working since he is the only person in charge of customer service, and he is so terrible at his job. You may get a response in two weeks, or you may have to send an email in two weeks, or you may have to call the 1800 number to get someone else, to find this guy. Everyone in the company says, "He is overworked." He does not answer his phone, says email is the best way to contact him, but then does not reply to emails. Unfortunately, the installation of the panels I had done was subpar. Many issues with the roof as a direct consequence.In case you did not hear it the first time: Solar Direct is a company to avoid when shopping for solar panels. If you read this warning and then anything bad happens, you are to blame.I really wish someone had warned me to look elsewhere for what I was looking for!" - Jessica

"My system installation went well. After the storm damaged my roof, I waited almost six months for them to come and rebuild the system. Many explanations and justifications have been offered to me, but I still believe that six months is too short a time frame in which to resolve your organizational problems. Great business to work with throughout the installation process, however thereafter you should look elsewhere." - Yudi

"The solar panels for our old Fafco pool heater were in terrible condition. I got in touch with Solar Direct to get them swapped out with Vortex panels. We are overjoyed. Kelly was a real star in the workplace and took care of everything. She was really kind and helpful on the phone, answering all of my inquiries. The installation crew arrived on schedule and worked efficiently to get the new solar panels up and running. Once again, appreciate Solar Direct." - Greg

"Our recent installation of 30 solar panels by Solar Direct went well. Before opting to go solar, we performed our own investigation into various panels and inverters. Our inquiries and concerns were addressed promptly and thoroughly from the very beginning. We were provided a detailed explanation of the procedure along with an estimated completion date. Everything was finished on schedule or very near to it, with a few days' worth of rain being the main snag. (You are welcome, Frank!) We expected FPL's NET meter installation to be delayed due to Hurricane Dorian, but when the work was finished, we waited less than a week for them to show up and do the job. After the NET meter was set up, I received a call with instructions on accessing the online dashboard and downloading the mobile app. Everything has been fantastic thus far, and working with Solar Direct has been a pleasure." - Sam

"I put up a 15.3-kilowatt solar array, with 45 340-watt TallMax panels. SolarDirect provided excellent service throughout the whole ordering and installation processes. I am a very demanding consumer that always needs updates. Insurance and utility agreements become more complicated with a Tier 2 system. was kept in the loop and given a precise schedule for everything to happen. A line side tap required an update to my primary service panel. The installers were fantastic, and they did not mind when I went up on the roof to ask questions and take photos. I now have a clearer picture of what was going on and how the pieces fit together. All of this was finished and tested before they departed, and it only took a day. They explained everything to me, including showing me how to connect the inverters to the main service panel. My meter was installed by the utility in only a few working days because of the agreement we had in place beforehand. After the system had been running for roughly 50 minutes, one of the inverters had malfunctioned. Their service department promptly ordered and fitted a replacement. The system has been functioning well, and I am happy that I made the switch to solar energy." - Lillian

" I made the switch to solar energy. I had been wanting to do it for quite some time. After devoting a couple of months to research and reading, I decided to join up for various estimating jobs. After entering my information on a website, solar energy providers were able to provide me offers on my project. I intended to get rid of my energy bill but discovered you should not size higher than necessary since the utility provider ends up footing the price for any surplus. I chose three people to have in-depth conversations with. The other two were both within driving distance and well rated, but Solar Direct was in Sarasota, Florida, over four hours away from my house in Edgewater, Florida. Due to their initial disadvantage in terms of proximity to my home, Solar Direct had a tough go of it. Despite the fact that they were initially the underdog, I ended up going with them because of my salesman, Dale. And now I am glad I did. They offered me a reasonable price and first-rate assistance, and my system is now the ideal size, with no room for improvement. I use only high-quality components, and my installations always look clean and pass inspection on the first try. We had an issue with the installation of one piece owing to a manufacturing error, so they had a chance to show off their excellent customer service by traveling two hours each way to fix the problem at no extra cost. Nothing else would satisfy me. I am delighted in every way and am glad that I gave them the chance. Even if they are not in your immediate area, I think you should consider them." - Coty

"I chose to look into Florida solar firms that had been established for at least ten years after hearing numerous horror tales about new solar companies. During my investigation, I came across Solar Direct, and they seemed to be in business for over 30 years doing things properly. In my research, I found that Solar Direct's quote was far lower than the other two firms I contacted. At first, I was alarmed about this, but they assured me that their many years in the sector had given them significant negotiating leverage and access to advantageous pricing. My system's output has been around 10% more than promised ever since I installed their American-made panels with a SolarEdge inverter. Yes, they promised me a 5-year profit guarantee. So far, they have been more than I could have hoped for, and I have no regrets about making this choice. I have also recommended them to two of my neighbors, who have both been satisfied with their choice. This is a fantastic Solar industry veteran of a firm." - Evelyn

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