Solar-Ray, Inc. Overview
Expert Score: 4.6/5
Founded in: 2003
Solar-Ray, Inc., established in 2003, has been an active participant in the solar industry,
providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Solar-Ray, Inc.’s Offerings
Customer Experience: With an average rating of 4.6, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Panel Design and Installation: Solar Ray specializes in the custom design and installation of photovoltaic (PV) systems. Solar Panel Repair and Maintenance: Solar Ray services and repairs solar panels, regardless of the brand or contractor that installed them. Energy Cost Reduction and Savings Analysis: Solar Ray helps clients assess their energy usage and offers solutions to significantly reduce electricity bills. Consultation and Free Quotes: Solar Ray provides free consultations and quotes for potential clients, including on-site surveys to determine the best solar solutions for each property. Monitoring and Performance Optimization: Solar Ray provides systems with real-time monitoring apps, allowing clients to track energy production and system performance.
Online Presence and Engagement: Their website attracts 0 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across FL, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, SEIA, FSEC, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Solar-Ray, Inc. for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Solar-Ray, Inc. Reviews
Source | Votes | Average Score |
---|---|---|
energysage.com | 1 | 5.0 |
solarreviews.com | 159 | 4.76 |
yelp.com | 11 | 3.9 |
bbb.org | 2 | 1.5 |
consumeraffairs.com | No reviews | No reviews |
indeed.com | 8 | 3.5 |
trustpilot.com | No reviews | No reviews |
angi.com | 7 | 4.4 |
birdeye.com | No reviews | No reviews |
Google reviews | 126 | 4.6 |
Expert Score | 4.6 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Solar-Ray, Inc. Reviews
Company Website | solar-ray.net |
Year Founded | 2003 |
Areas Served | FL |
Services Offered | Solar Panel Design and Installation: Solar Ray specializes in the custom design and installation of photovoltaic (PV) systems. Solar Panel Repair and Maintenance: Solar Ray services and repairs solar panels, regardless of the brand or contractor that installed them. Energy Cost Reduction and Savings Analysis: Solar Ray helps clients assess their energy usage and offers solutions to significantly reduce electricity bills. Consultation and Free Quotes: Solar Ray provides free consultations and quotes for potential clients, including on-site surveys to determine the best solar solutions for each property. Monitoring and Performance Optimization: Solar Ray provides systems with real-time monitoring apps, allowing clients to track energy production and system performance. |
Roofing service | – |
Panel Options | Monocrystalline Solar Panels: Known for their high efficiency and sleek black appearance. Polycrystalline Solar Panels: Slightly less efficient but more affordable. Thin-Film Solar Panels: Flexible and lightweight, but generally less efficient and more expensive per watt. |
Battery Installations | Lead-Acid Batteries: Traditional and cost-effective, but require regular maintenance and have a shorter lifespan. Lithium-Ion Batteries: Modern choice with a longer lifespan, higher energy density, and lower maintenance. Nickel-Cadmium Batteries: Less common but offer good performance and durability. |
Certifications | NABCEP, SEIA, FSEC |
Solar system leases service | yes |
Expands dealership network | – |
BBB Rating | NOT BBB ACCREDITED |
Warranty | 25-year workmanship warranty |
Solar-Ray, Inc. Website Visits Trend: negative
Learn more: Website Visits Trend.
Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
0 | 0 | 0 | 0.0 | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |

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Solar-Ray, Inc. Social Media
What do Customers Say about the Solar-Ray, Inc.?
Positive Aspects
- Comprehensive Inspection and Repair: The technicians conducted thorough visual inspections and identified potential problem areas, ensuring no other leaks existed.
- Customer Reassurance and Satisfaction: Multiple reviews highlight excellent service and expertise, fostering trust and satisfaction among customers.
- Personalized Service and Expertise: Many reviewers appreciated the personalized approach and the technicians’ extensive knowledge about solar systems, ensuring customers were informed and their expectations managed effectively.
- Long-Term Value: Customers mentioned improved energy production and correctly sized systems, suggesting a focus on quality and lasting solutions.
- Proactive and Honest Approach: A standout positive feature is the honesty displayed in scenarios where pricing errors or limitations in control over external factors, like inspection delays, were clearly communicated to the customers.
Negative Aspects
- Delayed Response and Poor Follow-Up: Some negative experiences indicate a significant lag in customer service response times, with repeated calls and emails going unanswered for months, leaving customers feeling ignored and unsupported.
- Reliance on Third-Party Technicians: Utilizing external contractors led to dissatisfaction, as some third-party technicians were unable to resolve issues, adding unnecessary costs and frustrations.
- Misdiagnosis of Issues: Faults misattributed to external factors, like the electricity provider, resulted in delays and unnecessary expenses for the customers. This highlights a need for more accurate problem assessment.
Positive Aspects
- Transparent Communication and Detailed Information: Several reviewers highlighted the detailed pricing breakdown, clear system specifications, and comprehensive warranty information provided by Solar-Ray.
- Quality Installation and Equipment: Many customers praised the professionalism of the installation crew, the efficiency of the process, and the high quality of the panels and equipment.
- Efficient Timeline: Solar-Ray’s ability to complete installations within weeks, as opposed to months, stood out in multiple reviews.
- Ongoing System Performance: Positive comments frequently mention that the systems are performing well, with some exceeding expectations.
- Responsive and Knowledgeable Staff: Some customers found the staff, including sales agents and technicians, to be highly knowledgeable, supportive, and proactive in addressing concerns.
Negative Aspects
- Inconsistent Customer Support: Several negative reviews describe difficulties in reaching the company for post-installation support, with long delays in responses and unresolved issues. This indicates a potential gap in after-sales service.
- Declining System Performance: A few customers reported system malfunctions over time, with limited help from the company in diagnosing or resolving the problems, leading to dissatisfaction.
Positive Aspects
- Opportunities for Skill Development: Several reviewers noted opportunities to learn new skills, such as forklift operation, photovoltaic electricity, and improved sales techniques.
- Flexible Earning Potential: Sales positions were highlighted for their earning potential based on individual effort, allowing motivated employees to maximize their income.
- Teamwork and Camaraderie: Many reviews mentioned positive interactions with coworkers, describing them as supportive, respectful, and helpful.
- Dynamic Work Environment: Some roles offered variety in tasks, keeping the work engaging.
- Company Perks and Celebrations: Employee celebrations, such as birthdays and Christmas events, contributed to a positive workplace atmosphere.
Negative Aspects
- Inconsistent Management: Multiple reviews cited issues with management, including poor communication, lack of clarity in roles, and unprofessional behavior.
- Physically Demanding Work: Jobs involving physical labor, such as working on roofs or in warehouses, were described as exhausting, particularly in hot and challenging conditions.
Positive Aspects
- Excellent Communication and Professionalism: Many customers praised the company for its clear and consistent communication throughout the process, highlighting a professional approach from sales to installation.
- High-Quality Workmanship: Reviews consistently mentioned the company’s commitment to delivering high-quality installations and ensuring systems operate efficiently.
- Customer Education and Support: The company was noted for taking the time to educate customers about solar technology and providing guidance on maximizing their investment.
- Competitive Pricing: Competitive pricing combined with quality service was a recurring theme, making the company a strong value proposition for many customers.
- Commitment to Timely Installations: Reviewers appreciated the company’s efforts to work around their schedules and complete installations promptly.
Negative Aspects
- Poor Customer Support: Some customers experienced delays in response to service requests, with one reviewer citing a four-month wait and over 40 unanswered calls and emails.
- Inadequate Troubleshooting: A review highlighted a costly and ineffective service visit by a third-party technician, emphasizing the need for more skilled or knowledgeable support staff.
Positive Aspects
- Strong Customer Satisfaction: Many customers express satisfaction with Solar-Ray’s services, highlighting their responsiveness, professionalism, and quality work.
- Personalized Customer Interaction: Several reviews commend the company for personal engagement, such as visits by the owner and management, ensuring client comfort and confidence.
- Exceptional Installation Team: The team is frequently praised for their efficiency, professionalism, and thorough cleanup post-installation.
- Problem-Solving: Customers appreciate the proactive approach to resolving installation and system issues, including offering free upgrades and troubleshooting complex situations.
- Transparent Communication: Positive feedback highlights clear and honest communication during the sales and installation process.
Negative Aspects
- Inconsistent Customer Service: A few reviews mention delays in response times, with some customers citing weeks or months of unresolved issues and difficulty in reaching the company.
- Reliance on Third Parties: Some concerns arise when third-party technicians are involved, leading to additional costs or unresolved issues.
- Operational Challenges: Occasional communication gaps between Solar-Ray and external entities (e.g., utility companies) have led to delays in system activation.
Summarizing:
Do we recommend Solar-Ray, Inc. services?
Expert Choice
Solar-Ray, Inc. is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2003 and a commitment to not using subcontractors, Solar-Ray, Inc. offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?

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