Universal Solar Direct Overview
Expert Score: 4.2/5
Founded in: 2012
Universal Solar Direct, established in 2012, has been an active participant in the solar industry, providing services across 6 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Universal Solar Direct’s Offerings
Customer Experience: With an average rating of 4.2, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Adding solar panels on roof, Solar system installation, Solar shingle installation, Solar system repair, Adding solar panels, Adding solar shingles on roof, Solar rooftop panel installation, Solar system maintenance.
Online Presence and Engagement: Their website attracts 1859 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across OK, NM, OH, NV, IN, AZ, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as SEIA, SEPA, SPW, UL, BBB, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Universal Solar Direct for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Universal Solar Direct Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 74 | 4.5 |
| solarreviews.com | 24 | 3.3 |
| yelp.com | 59 | 3.3 |
| bbb.org | 1 | 4.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | No reviews | No reviews |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | 163 | 4.3 |
| Google reviews | 159 | 4.3 |
| Expert Score | 4.2 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Universal Solar Direct Reviews
| Company Website | universalsolardirect.com |
| Year Founded | 2012 |
| Areas Served | OK, NM, OH, NV, IN, AZ |
| Services Offered | Adding solar panels on roof, Solar system installation, Solar shingle installation, Solar system repair, Adding solar panels, Adding solar shingles on roof, Solar rooftop panel installation, Solar system maintenance. |
| Roofing service | – |
| Panel Options |
|
| Battery Installations |
|
| Certifications | SEIA, SEPA, SPW, UL, BBB |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | 25-year – Workmanship warranty. |
Universal Solar Direct Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,859 | 2 | 172 | 0.34 | 49.33% | 30.20% | 0.64% | 5.78% | 0.05% | 13.98% |
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Universal Solar Direct Social Media
What do Customers Say about the Universal Solar Direct?
Positive Reviews:
- Prompt and experienced crew.
- Smooth installation process with excellent support.
Negative Review:
- Lack of communication after installation. Frustrating experience.
Positive Reviews:
- Customers have praised the company for their professionalism and quality of installation.
- One customer mentioned that the installers arrived on time and installed the new panels quickly.
- The sales process and price as quoted were rated highly.
Negative Reviews:
- Some customers have reported a lack of professionalism and poor customer service.
- There were complaints about the company not responding to calls and emails.
- One customer mentioned that their system was not working properly.
Positive Reviews:
- Smooth installation process with responsive customer service.
- Good return on energy investment, with 24/7 live support.
Negative Reviews:
- Poor communication and craftsmanship.
- Panels stopped producing energy, and reimbursement was denied.
Positive Reviews:
- Customers appreciate that Universal Solar Direct customizes solar power solutions to meet specific needs. They highlight the company’s partnership with local sports teams like the Las Vegas Golden Knights and its accolades, including being named the Review Journal’s Best of Las Vegas for five consecutive years.
- The company claims to be the largest local installer in the Las Vegas Valley and has installed more residential energy storage than any other provider in the state. Additionally, they offer an exclusive 9-year 0% APR option for financing solar installations.
Negative Reviews:
- Some customers have experienced issues with Universal Solar Direct’s installation services. For instance, one complaint mentioned incorrect wiring in the electrical panel, causing problems with the air conditioner and mini-split AC.
Positive Reviews:
- Good service from their customer service to their professional installers.
- Installation went smooth without a hitch.
- They have been backed twice once to replace the monitoring and once to repair a nail.
Negative Reviews:
- Do not return phone calls.
- The craftsmanship of work is not the best.
- Waiting 3 months for the money they said they would pay.
- Panels stopped producing energy for two months and Universal doesn’t want to reimburse the money paid.
Summarizing:
Do we recommend Universal Solar Direct services?
Expert Choice
Universal Solar Direct is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 6 states. With a foundation dating back to 2012 and a commitment to not using subcontractors, Universal Solar Direct offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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