Solar Solution AZ review

Positive Aspects:

1. Comprehensive Services: Solar Solution AZ offers a wide range of services, including solar panel installation, maintenance, and financial guidance.
2. Veteran-Owned: As a veteran-owned company, they bring commitment and expertise to their work.
3. General Contractor Experience: In addition to solar, they have experience in roofing and HVAC systems.

Negative Aspects:

1. Communication Challenges: Some customers report difficulty reaching Solar Solution AZ, with unanswered calls and unresolved issues.
2. Limited Post-Installation Support: Beyond the initial two-year installation warranty, there have been complaints about inadequate service and lack of responsiveness.
3. Non-Rated Solar Circuit Breakers: The company’s use of non-rated solar circuit breakers has caused problems for some customers.

Positive Aspects:

• Local Presence: Operating in Southern Arizona, they offer rooftop and ground-mounted solar installations.
• Quality Installations: Customers have praised the quality of their solar system installations.
• In-House Work: Solar Solution AZ performs all work in-house, ensuring a streamlined process.
• Battery Expertise: They excel in setting battery profiles via Solar Edge systems, maximizing battery use versus the grid.

Negative Aspects:

• Communication Challenges: Some customers reported difficulties in getting timely responses. Emails and phone calls often go unanswered.
• System Issues: A few users faced ongoing problems with their solar systems, including inadequate performance and technical glitches.
• Cost Concerns: Despite having solar panels installed, some customers still experience high power bills and payments.
• Lack of Responsiveness: When refinancing, customers struggled to get information for solar discounts, with unanswered phone calls.

Positive Aspects:

• Excellent Warranties: Solar Solution AZ offers impressive warranties, including 25 years on every component, from roof penetrations to production to workmanship. Their top-of-the-line SolarEdge Power Optimized systems are up to 99.5% efficient at converting power.
• Affordability: Customers appreciate the incentives such as no down payment, tax credits, and warranties that make solar installation cost-effective. Some report electric bills costing less than $100 per month.
• Responsive Monitoring Staff: Satisfied customers highlight the excellent system monitoring staff who efficiently manage battery profiles for optimal system efficiency.

Negative Aspects:

• Roof Replacement Delays: Some reviews mention delays and communication issues related to roof replacement. Customers experienced unexpected delays and unannounced roofing work.
• Minor After-Sales Support Concerns: While overall positive, a few reviews express minor concerns about after-sales support.

Positive Aspects:

• Experience: With over 50 years of experience in solar power, Solar Solution AZ positions itself as a knowledgeable player in the industry.
• Customer Base: They claim to have over 4,000 happy home solar customers in the region, which suggests a substantial client base.
• Flexible Financing: The company offers flexible financing options, making solar solutions accessible to a wide range of budgets.

Negative Aspects:

• Complaints: The BBB records 2 complaints closed in the last 2 years and 3 complaints closed in the last 12 months. These complaints cover issues related to product/service problems.
• Operational Reliability: Some customers report that their solar panel systems frequently malfunction, requiring multiple service visits. Solar Solution AZ allegedly resists acknowledging system faults and instead attempts repeated repairs.
• Pricing Issues: There are instances where customers feel that the company increased prices after signing agreements, leading to dissatisfaction.

Positive Criteria:

1. Clean Energy Advocacy: Employees appreciate the company’s mission to make clean home energy solutions affordable and accessible to all. The focus on sustainability resonates with many.
2. Innovative Marketplace: Solar Solution AZ developed a unique marketplace with funding from the U.S. Department of Energy. This innovation aims to benefit both consumers and the environment.

Negative Criteria:

1. Communication Challenges: Some employees mention communication gaps within the company. Clearer channels for information flow would enhance the work experience.
2. Workload and Stress: A few reviews highlight long workdays and associated stress. Balancing workload and maintaining employee well-being is crucial.
3. Lack of Benefits: Concerns arise regarding health insurance and other benefits. Addressing these gaps would improve employee satisfaction.

Positive Criteriums:

1. Ease of Use: Customers find Solarsolutionaz.net straightforward to navigate and user-friendly. The platform is easy to operate, and even training new users is a breeze.
2. Responsive Support: The Birdeye support team promptly addresses any issues encountered by users. Their efficient resolution process ensures smooth operations for businesses.

Negative Criteriums:

1. Delay in Response: Some users have experienced delays in receiving responses. Timely communication is crucial, and any lag can impact customer satisfaction.
2. Unresolved Issues: A few negative reviews highlight unresolved problems. Addressing these concerns promptly is essential to maintain a positive reputation.

Positive Aspects:

1. Efficient Battery Profile Setup: Customers commend Solar Solution AZ for correctly configuring battery profiles via Solar Edge systems. This optimization maximizes battery usage versus grid power.
2. In-House Work by Local Installers: The company performs all work in-house, ensuring a seamless process for customers.
3. Prompt Communication: Solar Solution AZ maintains fast response times via email and phone, addressing customer inquiries promptly.

Negative Aspects:

1. Customer Service Lapses: Some reviewers expressed dissatisfaction with customer service. Instances include unresponsiveness when seeking information about solar discounts and a lack of follow-up regarding software requests.
2. Incomplete Repairs and Compensation: One customer reported broken roof tiles during conduit installation by subcontractors. Despite providing evidence and a repair bill, Solar Solution AZ did not compensate for the damage.

Expert Choice

Solar Solution AZ is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 states. With a foundation dating back to 2012 and a commitment to not using subcontractors, Solar Solution AZ offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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