Solar Tech Elec LLC review

Positive Aspects:

• Exceptional Service: Customers frequently praise the responsiveness and attentiveness of the team, the owner. He is noted for answering all questions thoroughly and providing clear advice on products and financing options.
• Quality of Installation: The installation crew is often highlighted for their professionalism, efficiency, and attention to detail. Many customers mention that the installation process was smooth and hassle-free.
• Value for Money: Several reviews mention that SolarTechElec offers competitive pricing compared to other companies, often providing a more comprehensive package for a lower cost.
• Communication: Customers appreciate the ongoing communication throughout the process, ensuring that any issues are quickly addressed.

Negative Aspects:

• Initial Skepticism: Some customers initially approached the company with skepticism, having met with multiple other companies first.
• Complexity of Financing: A few customers found the financing options and tax credits confusing.
• Unmet Expectations: There were instances where customers had higher expectations regarding energy savings, especially when dealing with shading from trees or other obstructions.

Positive Aspects:

• Professionalism and Responsiveness: Customers frequently praised the company’s professionalism and responsiveness throughout the installation process. The team was described as hands-on, ensuring everything ran smoothly.
• Efficient Installation: The installation crew was noted for their swift and effective work, completing jobs quickly without compromising on quality.
• Clear Communication: Many customers appreciated the clear communication and detailed explanations provided by the company, especially regarding system components and tax credits.
• High-Quality Workmanship: The quality of the installation and the attention to detail were frequently highlighted as positives.

Negative Aspects:

• Unmet Promises: Some customers reported that the company did not fulfill all the promises made by the sales team, such as issues with selling excess power back to the grid or obtaining government credits.
• Financial and Contractual Issues: There were complaints about unexpected financial burdens, such as needing to purchase expensive liability insurance and dealing with loan issues after the customer’s passing.
• Delays and Follow-Up Issues: A few customers mentioned delays in the installation process and issues with follow-up service, including problems with roof leaks and clean-up after installation.

Positive Aspects:

• Competitive Pricing: Many customers praised the company for offering competitive prices, often significantly lower than competitors.
• Quality of Service: Customers appreciated the thoroughness of the sales presentations, clear explanations of tax credits, and detailed system components.
• Professionalism: The installation team was described as professional, personable, and efficient.
• Communication: Positive feedback highlighted the company’s responsiveness and clear communication throughout the process.
• Post-Installation Support: Customers were satisfied with the maintenance packages and the company’s willingness to address issues promptly.

Negative Aspects:

• Communication Challenges: A few reviews mentioned difficulties in communication, especially during high-demand periods.
• Referral Issues: One customer reported not receiving a referral fee and experiencing a leak, although it was repaired quickly.
• Warranty Inquiries: There were complaints about delays in responding to warranty-related inquiries.

Positive Aspects:

• Learning Opportunities: Some employees found the job challenging but rewarding, as it allowed them to learn a lot and work independently.
• Family Business Feel: The company is described as a small family business with friendly owners who care about their employees.
• Flexibility: Employees enjoy the flexibility of leaving the office for errands and lunch.
• High Ratings: The company has received high ratings for its sales process, price as quoted, installation quality, and after-sales support.

Negative Aspects:

• Employee Treatment: Some reviews mention that the company does not appreciate its employees and has a high turnover rate due to burnout and firing.
• Lack of Support: Working alone can be challenging, as employees sometimes have no one to rely on for help.
• No Health Insurance: Employees have noted the lack of health insurance as a downside.

Positive Aspects:

• Professionalism: Multiple reviews highlight the professional and responsive nature of the team.
• Quality Installations: Customers frequently mention the high quality of the solar panels and the overall installation process.
• Customer Satisfaction: Many reviews mention satisfaction with the solar systems’ performance, including significant reductions in electricity bills.
• Timely Support: The company’s quick response time, especially in urgent situations like hurricane damage, is highly appreciated.
• Comprehensive Service: Reviews appreciate the all-inclusive service packages, including maintenance and system checks.

Negative Aspects:

• Communication Issues: Some customers have experienced delays or unsatisfactory communication during their interactions.
• Unmet Expectations: A few reviews mention that the promised savings on electric bills or other expected benefits were not fully realized.
• Service Consistency: There are occasional mentions of delays in service or issues with the quality of customer support.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Solar Tech Elec LLC is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Solar Tech Elec LLC stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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