Solartime USA Overview
Expert Score: 5.0/5
Founded in: 2016
Solartime USA, established in 2016, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Solartime USA’s Offerings
Customer Experience: With an average rating of 5.0, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Home Solar Installation: Customized solar panel systems for residential properties, helping homeowners save on electricity bills and embrace renewable energy. Pool Solar Heating: Solar solutions designed to efficiently heat swimming pools, extending swim seasons and reducing energy costs. Business Solar Installation: Commercial solar systems tailored to meet the energy needs of businesses, lowering operational costs and improving sustainability. Energy Storage Solutions: Battery storage systems to store excess solar energy, ensuring power availability during outages and peak usage times. Generator Installation: Backup generators to provide reliable power during grid outages, keeping homes and businesses operational. Solar Maintenance Services: Regular inspection, cleaning, and repair services to ensure solar systems operate at peak performance.
Online Presence and Engagement: Their website attracts 1467 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across TX, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, BBB, REC, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Solartime USA for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Solartime USA Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 185 | 5.0 |
| solarreviews.com | 60 | 4.67 |
| yelp.com | 10 | 4.6 |
| bbb.org | 70 | 5.00 |
| consumeraffairs.com | 1 | 5 |
| indeed.com | No reviews | No reviews |
| trustpilot.com | No reviews | No reviews |
| angi.com | No reviews | No reviews |
| birdeye.com | No reviews | No reviews |
| Google reviews | 226 | 5.0 |
| Expert Score | 5.0 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Solartime USA Reviews
| Company Website | solartimeusa.com |
| Year Founded | 2016 |
| Areas Served | TX |
| Services Offered | Home Solar Installation: Customized solar panel systems for residential properties, helping homeowners save on electricity bills and embrace renewable energy. Pool Solar Heating: Solar solutions designed to efficiently heat swimming pools, extending swim seasons and reducing energy costs. Business Solar Installation: Commercial solar systems tailored to meet the energy needs of businesses, lowering operational costs and improving sustainability. Energy Storage Solutions: Battery storage systems to store excess solar energy, ensuring power availability during outages and peak usage times. Generator Installation: Backup generators to provide reliable power during grid outages, keeping homes and businesses operational. Solar Maintenance Services: Regular inspection, cleaning, and repair services to ensure solar systems operate at peak performance. |
| Roofing service | – |
| Panel Options | Monocrystalline Solar Panels: These high-efficiency panels are made from a single crystalline silicon ingot, providing better performance in high-heat and low-light conditions, ideal for the Dallas/Fort Worth climate. Polycrystalline Solar Panels: Cost-effective panels made from multiple silicon fragments, offering a budget-friendly alternative with slightly lower efficiency compared to monocrystalline panels. |
| Battery Installations | Sol-Ark, LG Chem |
| Certifications | NABCEP, BBB, REC |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25-year workmanship warranty |
Solartime USA Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,467 | 2 | 55 | 0.53 | 48.26% | 28.60% | 0.82% | 5.35% | 0.04% | 16.94% |
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Solartime USA Social Media
What do Customers Say about the Solartime USA?
energysage.com
Positive Aspects
- Exceptional Customer Service: Customers frequently praised Solartime USA for its professional, courteous, and timely service, highlighting the staff’s transparency and willingness to address questions.
- Skilled and Knowledgeable Team: The technical expertise of Solartime USA’s team, including technicians and project managers, was appreciated for ensuring smooth installations and resolving issues promptly.
- High-Quality Workmanship: The company’s attention to detail, clean installations, and adherence to safety standards received widespread acclaim, with customers impressed by the overall quality of their work.
- Competitive Pricing and Value: Solartime USA’s pricing was noted as fair and often better than competitors, with a strong focus on maximizing value through premium materials and efficient systems.
Negative Aspects
- Rare Equipment Issues: A few customers experienced technical issues, such as inverter failures or equipment delays, though these were resolved quickly and efficiently by the team.
solarreviews.com
Positive Aspects
- Professionalism and Knowledgeable Staff: Customers consistently praised Solartime USA for its professional, courteous, and knowledgeable team, from sales representatives to technicians.
- Exceptional Customer Service: Many reviews highlighted outstanding customer service, with Solartime going above and beyond to address questions, provide updates, and handle paperwork, permits, and utility coordination.
- High-Quality Installations: Installations were often completed quickly, efficiently, and professionally, with clean and well-thought-out setups that met or exceeded customer expectations.
- Cost-Effectiveness and Value: Solartime USA’s pricing was described as competitive, often offering more value compared to other companies.
Negative Aspects
- Customer Service Delays for Some: A few customers reported slow responses or unresolved issues, particularly with underperforming systems or post-installation concerns, leading to frustration.
yelp.com
Positive Aspects
- Local and Reliable: As a locally based company, Solartime USA was highlighted for its quick responsiveness, seamless coordination with utilities, and ability to address customer concerns without delays.
- Post-Installation Support: The company stood out for its excellent follow-up service, including handling re-installations after hail damage and assisting with warranties and system maintenance.
- Personalized Solutions: Customers appreciated the tailored solar system designs and the company’s flexibility in meeting specific requirements, including loan provider changes and unique setups like ground mounts.
- Trustworthy and Transparent Process: Solartime USA’s clear communication during consultations, updates on progress, and straightforward handling of documentation fostered trust and confidence in their services.
Negative Aspects
- Communication Improvements Needed for Responsiveness: While most reviews praised communication, isolated cases mentioned delays in scheduling or response times for specific tasks, such as follow-up visits.
bbb.org
Positive Aspects
- Professionalism and Expertise: Customers consistently praised Solartime USA for its professionalism, attention to detail, and knowledgeable team that could answer questions thoroughly and guide them through the solar process.
- Smooth Installation Process: Many reviews highlighted the efficient installation process, with projects often completed in just a few days and with minimal disruptions.
- Exceptional Customer Service: The company was commended for its clear communication, quick responses, and proactive follow-ups, both during and after the installation process.
- Competitive Pricing and Value: Solartime USA provided cost-effective solar solutions without compromising quality. Customers noted the company offered competitive quotes and provided additional services like generator plugs at a reasonable price.
Negative Aspects
- Slight Communication Gaps: Although communication was a strength, isolated mentions of delayed responses to questions or follow-ups highlighted room for improvement.
Google Reviews
Positive Aspects
- Reliability and Flexibility: Solartime worked with customers to accommodate unique needs, such as ground mounts, raised patio covers, and special system designs.
- Strong Warranty and Long-Term Support: The company’s commitment to warranties and post-installation service impressed customers, including handling inverter replacements and resolving issues efficiently.
- Local and Family-Owned Appeal: Customers valued the family-owned business approach, which fostered trust and personal connections, and preferred supporting a local company with strong community ties.
Negative Aspects
- Underperformance Issues:Isolated cases mentioned systems not producing the guaranteed energy output, leaving customers dissatisfied and questioning their investment.
- Dependency on External Factors: Some delays were caused by third parties, such as utility companies or previous contractors, which impacted project timelines or post-installation fixes.
Summarizing:
Do we recommend Solartime USA services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Solartime USA is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Solartime USA stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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