SolTerra Overview
Expert Score: 4.6/5
Founded in: 2008
SolTerra, established in 2008, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: SolTerra’s Offerings
Customer Experience: With an average rating of 4.6, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Residential Solar Panel Installation: Custom solar solutions for homes to help reduce energy costs and increase property value. Commercial Solar Panel Installation: Tailored solar systems for businesses to lower operational costs and promote sustainability. Backup Battery Systems: Installation of battery systems to ensure power availability during outages. EV Charging Solutions: Installation of electric vehicle charging stations for both residential and commercial use. Solar Financing: Low-interest loan programs and zero-money-down options to make solar more accessible. Online Monitoring: Systems to monitor solar production and energy consumption via desktop or mobile app.
Online Presence and Engagement: Their website attracts 0 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across WA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering SolTerra for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
SolTerra Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 14 | 5.0 |
| solarreviews.com | 28 | 4.4 |
| yelp.com | 18 | 4.2 |
| bbb.org | 2 | 5.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 18 | 3.3 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 29 | 4.7 |
| birdeye.com | 102 | 4.7 |
| Google reviews | 98 | 4.8 |
| Expert Score | 4.6 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
SolTerra Reviews
| Company Website | solar.solterra.com |
| Year Founded | 2008 |
| Areas Served | WA |
| Services Offered | Residential Solar Panel Installation: Custom solar solutions for homes to help reduce energy costs and increase property value. Commercial Solar Panel Installation: Tailored solar systems for businesses to lower operational costs and promote sustainability. Backup Battery Systems: Installation of battery systems to ensure power availability during outages. EV Charging Solutions: Installation of electric vehicle charging stations for both residential and commercial use. Solar Financing: Low-interest loan programs and zero-money-down options to make solar more accessible. Online Monitoring: Systems to monitor solar production and energy consumption via desktop or mobile app. |
| Roofing service | – |
| Panel Options | Monocrystalline, Polycrystalline, Thin-Film Solar Panels |
| Battery Installations | Lead-Acid Batteries, Lithium-Ion Batteries |
| Certifications | NABCEP |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | Diversified Company / 10 Year Warranty |
SolTerra Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 0 | 0 | 0 | 0.0 | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
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What do Customers Say about the SolTerra?
energysage.com
Positive Criteria:
- Focus on Design: SolTerra installs all-black panels and racking, emphasizing clean lines and minimized conduit visibility for an intentional design aesthetic.
- Customer Experience: Their streamlined process involves local designers, electricians, and installers. They offer top-rated, proven products and maintain clear communication with customers throughout the installation process.
Negative Criteria:
- Lack of Recent Reviews: While the overall rating is 5.0 stars, there have been no new reviews in the last six months.
solarreviews.com
Positive Criteria:
- Professionalism: Customers appreciate SolTerra’s professionalism throughout the installation process.
- Easy Installation: SolTerra ensures a clear, detailed, and stress-free installation experience.
- High-Quality Parts: They use top-quality components with excellent warranties.
Negative Criteria:
- Lack of Recent Reviews: While the overall rating is 5.0 stars, there have been no new reviews in the last six months.
yelp.com
Positive Criteria:
- Expertise: Customers appreciate SolTerra’s knowledgeable team, who patiently answer questions in understandable language.
- Service Variety: The company offers both residential and commercial solar panel installation, as well as EV charging solutions.
Negative Criteria:
- Unclaimed Profile: Some users mention that SolTerra’s profile on ConsumerAffairs has not been claimed by the company, which may raise concerns.
- Lack of Specifics: While overall reviews are positive, specific details about pricing, warranties, and payment options are sometimes lacking.
bbb.org
Positive Criteria:
- Expertise: Customers appreciate SolTerra’s knowledgeable team, who patiently answer questions in understandable language.
- Service Variety: The company offers both residential and commercial solar panel installation, as well as EV charging solutions.
Negative Criteria:
- Warranty Reduction: Some users report that SolTerra reduced their warranty from 10 years to 2 years just before installation, causing disappointment.
- Communication Delays: There have been instances where communication about technical limitations took longer than expected.
indeed.com
Positive Criteria:
- Supportive Management: Some employees praise the supportive and trustworthy management. They appreciate being treated with respect and having their concerns taken seriously.
- Caring Staff: The company has a caring staff, creating a positive work environment where employees feel joy in caring for others.
Negative Criteria:
- Gang Influence: A few reviews mention that the company is influenced by gang members. Intimidation tactics, under-the-table transactions, and poor supervision have been reported.
- Management Issues: Some employees express dissatisfaction with management, citing issues such as poor communication, racism, and gossip among supervisors.
angi.com
Positive Criteria:
- Trusted Experience: With 16 years of trusted experience, SolTerra has established itself as a reliable solar provider.
- Design Focus: Customers appreciate SolTerra’s design-focused approach, making the solar installation process simple and affordable.
- Responsive Team: Their solar design consultants analyze roofs and electric bills to create customized systems, and the dedicated operations team handles permits and paperwork efficiently.
Negative Criteria:
- Delays: Some reviews mention delays due to a defective control board, which took a few weeks to replace.
- Electrical Panel Upgrade: Upgrading electrical panels and services required additional coordination, but SolTerra handled permitting and inspections.
birdeye.com
Positive Criteria:
- Responsive Staff: Customers appreciate SolTerra’s staff for keeping them informed and addressing their questions promptly.
- Savings: Some users report seeing a reduction in their electric bills after installing SolTerra’s solar panel systems.
Negative Criteria:
- Customer Service: A few customers express dissatisfaction with SolTerra’s customer service. One reviewer mentions poor service related to warranty changes.
- Communication Delays: Another user highlights communication delays regarding technical limitations on their metal shake roof.
Google Reviews
Positive Criteria:
- Professionalism: Customers appreciate SolTerra’s knowledgeable and professional team.
- Easy Installation: Users highlight the straightforward installation process.
- Customer Service: The company receives praise for excellent customer service.
- High-Quality Panels: Customers mention the quality of SolTerra’s solar panels.
Negative Criteria:
- Customer Service Concerns: Some reviewers express dissatisfaction with customer service. For instance, one user mentions poor communication regarding warranty changes.
- Unique Roof Challenges: Another customer faced delays due to technical limitations related to their metal shake roof.
Summarizing:
Do we recommend SolTerra services?
Expert Choice
SolTerra is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2008 and a commitment to not using subcontractors, SolTerra offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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