Stardust Solar review

Positive Aspects

• Exceptional Service: Various customers compliment the outstanding professionalism of Jason Hiester and his employees. Comments are wont to praise his friendly, assistance-minded, and knowledgeable demeanour, stating that he replied to questions and offered education to enable them to make the best-informed decisions.
• Quality and Excellence of Work: Clients greatly appreciated the installation work, commenting on the crews as neat, on schedule, and using top-grade materials. In addition, customers commended on the cleanliness and professional look of completed installations, many of which received compliments from neighbours.
• Transparent and Honest Pricing: Some reviews note that Stardust Solar offers very good value, with competitive prices that are often lower or the same as those of other businesses. This was their strategy of cutting out the “middle man.”
• Prompt Communication and Responsiveness: In numerous instances, customers praised Jason for his prompt responsiveness. Others specifically mentioned that he promptly replied to queries and remained communicative regarding the project schedule and any schedule adjustments. He also stayed on top of difficult approval and permit procedures.
• Problem-Solving Expertise: The company demonstrated effective skills in managing unusual and complex situations, such as installing panels in one of its offices and supplying power to multiple offices. One of the illustrations from the case provided by one of its customers indicates that Jason corrected an error in a system installed by another firm, replacing a faulty component and restoring it to a usable state.

Negative Aspects

• Extended Project Schedules: One of the reviewers observed that their project, although successful, had involved many months from consultation to ultimate installation. But they did observe that they had not been under any pressure.
• One-Time Communication Problem: A slight decrease was observed in communicative responsiveness; however, communicative feedback overall was quite promising.

Positive Aspects

• Excellent Training Programs: Most reviews commend the superior quality of the training courses offered by Stardust Solar. Instruction is consistently praised for its expertise, experience, and efficient learning method. Courses are described as detailed, well-organized, and encompassing both theoretical knowledge and hands-on training.
• Customer-Focused Service (Installations): For clients who chose Stardust for installation, the company is praised for being transparent and professional. They were noted for their clear communication, explaining the schedule and process up front. They also took the time to walk customers through the monitoring system and handled all necessary applications and permits.
• Excellent Workmanship (Installations): Clients were extremely pleased with the final installation, as the work was characterized as meticulous, tidy, and proficient. The installation team was praised for their neatness and effectiveness.
• Support and Guidance for Clients: Stardust Solar is commendable for its customer-focused business model, which makes dealing with government agencies, hydro utilities, and other bodies a less daunting experience. One customer specifically noted that the company made life easier for them by handling form-filling and making phone calls.
• Business Integrity: A review by a person close to the team personally establishes their integrity and transparency in a competitive marketplace, quoting the leadership as honest and truthful.

Negative Aspects

• Deceptive Warranty and Price Statements: One major negative review mentions that a sales representative stated a “best in the industry” 25-year warranty, which was not accurate. The customer discovered that the 25-year warranty only covered materials (supplied by the manufacturer) while the 5-year warranty covered workmanship by Stardust.
• Franchise Model Concerns: Similarly, the review expresses concerns about the company’s franchise model, noting that the installers are described as separate business owners. There was a concern about the level of authority franchisees had from the main company in providing future warranty services.
• Unforeseen Delays: One customer stated that their project took longer than expected due to delays in obtaining permission, and they would have appreciated being informed about these delays beforehand.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Stardust Solar is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Stardust Solar stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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