Multi-Location Company.
SunCommon Overview
Expert Score: 4.7/5
Founded in: 2002
Service Areas: NY, VT
Services they provide: Residential Solar, Community Solar, Home Energy Storage, Small Business & Commercial Solar, Solar Repair & Maintenance.
Certifications & Licences: NYSERDA Quality Solar Installer
SunCommon, established in 2002, has been an active participant in the solar industry, providing services across 2 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: SunCommon’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Residential Solar, Community Solar, Home Energy Storage, Small Business & Commercial Solar, Solar Repair & Maintenance..
Online Presence and Engagement: Their website attracts 13428 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across NY, VT, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NYSERDA Quality Solar Installer, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering SunCommon for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
SunCommon Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 10 | 5.0 |
| solarreviews.com | 153 | 4.64 |
| yelp.com | 10 | 4.2 |
| bbb.org | No reviews | No reviews |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 10 | 4.0 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 1 | 1.0 |
| birdeye.com | 105 | 4.8 |
| Google reviews | 105 | 4.8 |
| Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
SunCommon Reviews
| Company Website | suncommon.com |
| Year Founded | 2002 |
| Areas Served | NY, VT |
| Services Offered | Residential Solar, Community Solar, Home Energy Storage, Small Business & Commercial Solar, Solar Repair & Maintenance. |
| Roofing service | – |
| Tesla energy equipment installation | yes |
| Panel Options | QCells |
| Battery Installations | Tesla Powerwall |
| Certifications | NYSERDA Quality Solar Installer |
| Military discounts | – |
| Solar system leases service | – |
| Expands dealership network | – |
| Delegates installation to subcontractors | – |
| BBB Rating | A+ |
| Warranty | Manufacturer’s Warranty |
SunCommon Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 37,443 | 1 | 24 | 0.79 | 15.13% | 54.58% | – | 5.51% | 24.77% | – |
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SunCommon Social Media
What do Customers Say about the SunCommon?
Positive Reviews:
- Customers have praised SunCommon for their integrity, honesty, helpfulness, support, and friendliness.
- One customer mentioned that SunCommon was “head and shoulders above all others” and that they had “100% confidence in this company”.
- Another customer expressed satisfaction with their solar panels and Tesla Powerwall installed in 2019.
Positive Reviews:
- One customer mentioned that it’s been 5 years since they switched to solar for their home and they couldn’t be happier. The SunCommon team was a resource for them during the installation and continues to be so.
- Another customer from Windsor, Vermont had an excellent experience with SunCommon.
- A satisfied customer from Delmar, NY has been with solar for three years.
- Another customers mentioned good customer service and hadn’t had any problems in the 9 years they’ve had it.
Positive Aspects:
- Customers appreciate the company’s local/regional presence and long-standing experience.
- The company’s use of quality equipment is highly valued.
- Customers commend the company’s comprehensive service, including handling all paperwork, contacts, and special issues.
- The installation crew is praised for their friendliness, professionalism, and knowledge.
Negative Aspects:
- Customers have reported issues with the company’s communication, citing instances of unresponsiveness and lack of follow-through.
- There have been complaints about the company’s handling of potential customers, with some feeling neglected or not taken seriously.
- Some customers have expressed dissatisfaction with the company’s management and coordination.
Positive Reviews:
- Employees appreciate the company’s commitment to the environment.
- The company is praised for its progressive values, stellar employee benefits, friendly and supportive team, mission-driven approach, and highly motivated and passionate staff.
- Some employees have highlighted the flexible work schedule and work-from-home options.
Negative Reviews:
- There are concerns about disorganized management, poor communication between departments, and high staff turnover.
- Some employees have reported a lack of proper training for newcomers.
- There are also complaints about favoritism and untrustworthy people.
- Employees have expressed dissatisfaction with the company’s handling of scheduling changes and deadlines
Negative Aspects:
- The customer experienced significant issues with the solar panels installed by SunCommon. The panels were not functioning properly and kept shorting out, requiring frequent manual resets.
- The customer felt that the company’s response was inadequate, with slow response times and a lack of effective solutions.
Positive Aspects:
- Customers appreciate the proactivity, responsiveness, and follow-up of the SunCommon team.
- The paperwork and installation processes are reported to be easy and faster than expected.
- Customers are impressed with the problem-solving abilities of the employees during installation.
Negative Aspects:
- There are complaints about the lack of responsiveness to issues reported.
- Customers have had difficulties with the automated system and have not received timely responses.
- There are reports of technical issues with the inverter and alarm light.
Positive Aspects:
- Professional staff: The customer found all the staff from designing through financing and then construction/installation to be professional.
- Respect for property: The company respected the customer’s property during installation and restored any areas disturbed during construction.
Negative Aspects:
- Long installation time: The customer waited for 8 months without getting an installation.
- Poor communication: The customer experienced poor communication and lack of professionalism from the company.
Summarizing:
Do we recommend SunCommon services?
Expert Choice
SunCommon is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 2 states. With a foundation dating back to 2002 and a commitment to not using subcontractors, SunCommon offers warranties ranging from – years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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