The Solar Store review

Positive Aspects:

• Local Presence: The Solar Store operates in Arizona.
• Installation Quality: Some customers have praised the quality of their solar system installations.
• Customer Service: A few reviewers found their customer service representatives to be responsive and helpful.

Negative Aspects:

• Communication Issues: Several customers reported difficulties in getting timely responses. Emails and phone calls often go unanswered, leading to frustration.
• System Problems: Some users faced ongoing issues with their solar systems. Instances include inadequate performance and technical glitches.
• Delays: A few customers experienced delays in project completion, impacting their overall experience.
• Pricing Concerns: There are allegations of overcharging, with some customers expressing dissatisfaction with the cost-to-benefit ratio.

Positive Aspects:

• Excellent Service: Customers appreciate the smooth price, order, and pickup processes. The customer service is well above average, making the experience pleasant.
• Great Selection and Prices: The Solar Store offers a wide selection of solar panels at competitive prices. Customers find the prices almost too good to be true but are pleasantly surprised by the quality and service.
• Efficient Replacement Process: For storm-damaged solar panels, The Solar Store provides helpful online staff and local warehouse pickup options. Customers appreciate the cost-saving local delivery.
• Good Quality Panels: Customers report good quality solar panels and share their positive experiences with friends.

Negative Aspects:

• Minor Issues: While overall positive, some reviews mention minor issues or skepticism initially. However, these are outweighed by the positive aspects.

Positive Criteria:

• Specialization in Solar Energy: The Solar Store, LLC specializes in solar energy services, which is crucial for environmentally conscious consumers.
• Multiple Locations: The company operates across multiple locations, providing wider accessibility to its services.

Negative Criteria:

• Pattern of Complaints: Since 2021, The Solar Store, LLC has faced complaints and reviews that exhibit a pattern. Customers allege that when they tried to reach out via calls and texts, the company failed to respond.
• Incomplete Solar Panel Jobs: Some customers reported that their solar panel installations were not completed as promised.
• Lack of Communication: BBB staff reached out to the company multiple times but received no response. The phone number provided was not set up to accept messages.
• Auditing Salesperson: A customer complaint from February 2023 mentioned that a sales representative promised more than what was delivered. The corporate office acknowledged the issue but did not resolve it.

Positive Aspects:

• Trusted Experience: The Solar Store boasts 26 years of trusted experience in sustainable energy solutions, including solar electric systems, solar water heating, and more.
• Woman-Owned Business: The company is woman-owned, which is commendable.
• Prompt Service: Customers appreciate that the technician, Troy, promptly assessed and fixed issues during a service visit.
• Affordability: The company adjusted charges reasonably, demonstrating fairness.

Negative Aspects:

• Poor Communication: Some customers report poor communication with The Solar Store. This issue has been consistent, as noted in other reviews on Angi.
• Maintenance Challenges: While the company’s product may save on utility bills, maintenance and service calls can be frequent and frustrating.

Positive Aspects:

1. Fast Ordering and Delivery: Customers appreciate the swift ordering process and timely delivery. Some even reported successful deliveries to the Caribbean without any issues.
2. Efficient International Shipping: Europe Solarstore managed to deliver products from Lithuania to Switzerland in just 4-5 days, complete with full tracking availability.
3. Responsive Customer Service: The company maintains good communication with customers, providing updates and addressing inquiries promptly.
4. Well-Packed Deliveries: Customers received their orders well-packed on pallets, ensuring the safety of the products during transit.

Negative Aspects:

1. Delivery Delays and Lack of Tracking: A few customers expressed frustration due to delayed deliveries and difficulties in tracking their orders. One reviewer mentioned a lack of track-and-trace information.
2. Incomplete Connectors: While overall experiences were positive, there were instances where connectors did not arrive as expected. However, the company promptly issued credits for these missing items.

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, The Solar Store is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, The Solar Store stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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