Multi-Location Company.
The Solar Store Overview
Expert Score: 4.3/5
Founded in: 1998
Service Areas: AZ
Services they provide: Grid-Tie Photovoltaics, Hybrid Systems, Off-Grid Photovoltaics, Radiant Floor Heating, Solar Hot Water Heating, Solar Pool Heating
Certifications & Licences: BBB, ROC
The Solar Store, established in 1998, has been an active participant in the solar industry, providing services across 1 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: The Solar Store’s Offerings
Customer Experience: With an average rating of 4.3, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Grid-Tie Photovoltaics, Hybrid Systems, Off-Grid Photovoltaics, Radiant Floor Heating, Solar Hot Water Heating, Solar Pool Heating.
Online Presence and Engagement: Their website attracts 0 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AZ, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as BBB, ROC, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering The Solar Store for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
The Solar Store Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | 1 | 3.08 |
| yelp.com | 26 | 3.7 |
| bbb.org | 5 | 1 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | No reviews | No reviews |
| trustpilot.com | No reviews | No reviews |
| angi.com | 12 | 3.2 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 161 | 4.6 |
| Expert Score | 4.3 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
The Solar Store Reviews
| Company Website | solarstore.com |
| Year Founded | 1998 |
| Areas Served | AZ |
| Services Offered | Grid-Tie Photovoltaics, Hybrid Systems, Off-Grid Photovoltaics, Radiant Floor Heating, Solar Hot Water Heating, Solar Pool Heating |
| Roofing service | – |
| Tesla energy equipment installation | – |
| Panel Options | Enphase |
| Battery Installations | Enphase |
| Certifications | BBB, ROC |
| Military discounts | – |
| Solar system leases service | – |
| Expands dealership network | – |
| Delegates installation to subcontractors | – |
| BBB Rating | A+ |
| Warranty | – |
The Solar Store Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 5,823 | 0 | 6 | 0.33 | 47.36% | 52.64% | – | – | – | – |
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The Solar Store Social Media
What do Customers Say about the The Solar Store?
Positive Aspects:
- Local Presence: The Solar Store operates in Arizona.
- Installation Quality: Some customers have praised the quality of their solar system installations.
- Customer Service: A few reviewers found their customer service representatives to be responsive and helpful.
Negative Aspects:
- Communication Issues: Several customers reported difficulties in getting timely responses. Emails and phone calls often go unanswered, leading to frustration.
- System Problems: Some users faced ongoing issues with their solar systems. Instances include inadequate performance and technical glitches.
- Delays: A few customers experienced delays in project completion, impacting their overall experience.
- Pricing Concerns: There are allegations of overcharging, with some customers expressing dissatisfaction with the cost-to-benefit ratio.
Positive Aspects:
- Excellent Service: Customers appreciate the smooth price, order, and pickup processes. The customer service is well above average, making the experience pleasant.
- Great Selection and Prices: The Solar Store offers a wide selection of solar panels at competitive prices. Customers find the prices almost too good to be true but are pleasantly surprised by the quality and service.
- Efficient Replacement Process: For storm-damaged solar panels, The Solar Store provides helpful online staff and local warehouse pickup options. Customers appreciate the cost-saving local delivery.
- Good Quality Panels: Customers report good quality solar panels and share their positive experiences with friends.
Negative Aspects:
- Minor Issues: While overall positive, some reviews mention minor issues or skepticism initially. However, these are outweighed by the positive aspects.
Positive Criteria:
- Specialization in Solar Energy: The Solar Store, LLC specializes in solar energy services, which is crucial for environmentally conscious consumers.
- Multiple Locations: The company operates across multiple locations, providing wider accessibility to its services.
Negative Criteria:
- Pattern of Complaints: Since 2021, The Solar Store, LLC has faced complaints and reviews that exhibit a pattern. Customers allege that when they tried to reach out via calls and texts, the company failed to respond.
- Incomplete Solar Panel Jobs: Some customers reported that their solar panel installations were not completed as promised.
- Lack of Communication: BBB staff reached out to the company multiple times but received no response. The phone number provided was not set up to accept messages.
- Auditing Salesperson: A customer complaint from February 2023 mentioned that a sales representative promised more than what was delivered. The corporate office acknowledged the issue but did not resolve it.
Positive Aspects:
- Trusted Experience: The Solar Store boasts 26 years of trusted experience in sustainable energy solutions, including solar electric systems, solar water heating, and more.
- Woman-Owned Business: The company is woman-owned, which is commendable.
- Prompt Service: Customers appreciate that the technician, Troy, promptly assessed and fixed issues during a service visit.
- Affordability: The company adjusted charges reasonably, demonstrating fairness.
Negative Aspects:
- Poor Communication: Some customers report poor communication with The Solar Store. This issue has been consistent, as noted in other reviews on Angi.
- Maintenance Challenges: While the company’s product may save on utility bills, maintenance and service calls can be frequent and frustrating.
Positive Aspects:
- Fast Ordering and Delivery: Customers appreciate the swift ordering process and timely delivery. Some even reported successful deliveries to the Caribbean without any issues.
- Efficient International Shipping: Europe Solarstore managed to deliver products from Lithuania to Switzerland in just 4-5 days, complete with full tracking availability.
- Responsive Customer Service: The company maintains good communication with customers, providing updates and addressing inquiries promptly.
- Well-Packed Deliveries: Customers received their orders well-packed on pallets, ensuring the safety of the products during transit.
Negative Aspects:
- Delivery Delays and Lack of Tracking: A few customers expressed frustration due to delayed deliveries and difficulties in tracking their orders. One reviewer mentioned a lack of track-and-trace information.
- Incomplete Connectors: While overall experiences were positive, there were instances where connectors did not arrive as expected. However, the company promptly issued credits for these missing items.
Summarizing:
Do we recommend The Solar Store services?
Expert Choice
The Solar Store is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 states. With a foundation dating back to 1998 and a commitment to not using subcontractors, The Solar Store offers warranties ranging from – years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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