Pinnacle Exteriors review

Positive Aspects

• Knowledgeable Sales Representatives: Customers appreciated sales representatives who were well-informed, professional, and able to clearly explain products and services.
• High-Quality Installation: The installation process was described as clean, efficient, and well-executed, with professional installers ensuring a seamless setup.
• Customer Satisfaction: Many customers expressed overall satisfaction with the company’s service, highlighting its ability to deliver quality work.
• Workmanship and Service: The company was praised for its excellent workmanship and attentive service, ensuring installations met customer expectations.

Negative Aspects

• High Pricing: One review noted that the prices were significantly above market value, leaving customers feeling they overpaid for the service.
• Aggressive Sales Tactics: A customer reported a high-pressure sales approach, with no opportunity to compare prices or think over the deal before signing.

Positive Aspects

• Knowledgeable and Professional Staff: Sales representatives were described as knowledgeable, courteous, and able to explain the solar process clearly.
• Efficient Installation Process: Many customers highlighted that the installation process was smooth, completed on time, and executed efficiently.
• Customer Satisfaction: Some customers expressed satisfaction with the overall experience, noting that their systems were operating as expected and delivering energy savings.
• Problem Solving: In some cases, the company addressed specific customer issues, such as identifying damaged panels or providing follow-up services to ensure satisfaction.

Negative Aspects

• High-Pressure Sales Tactics: Several customers reported feeling pressured during consultations, with tactics such as offering steep discounts to sign contracts on the spot or creating a sense of urgency.
• Poor Communication and Follow-Up: Instances of delayed communication, unfulfilled promises, and lack of responsiveness were common complaints, particularly regarding post-installation issues.
• Service Quality Issues: Some customers experienced subpar service, such as unorganized sales presentations, misaligned contracts, and errors in system sizing or panel placement.
• Warranty and Maintenance Problems: Reports included claims of the company failing to address warranty repairs or follow up on faulty installations, leaving customers frustrated and dissatisfied.

Positive Aspects

• Efficient and Professional Installation: Many reviews praised the installation team’s professionalism, timeliness, and ability to complete the work efficiently, often within a day or two.
• Knowledgeable and Friendly Staff: Customers appreciated the sales representatives’ and installers’ knowledge and willingness to answer questions.
• Ease of Monitoring and Savings: Many customers highlighted the benefits of using apps to monitor solar production and were satisfied with significant reductions in their energy bills.
• Streamlined Process: Several reviewers noted that the administrative processes, such as permitting and financing, were handled smoothly by the company, making the experience stress-free.
• Aesthetic and Technical Quality: The installed systems were described as aesthetically pleasing, with clean wiring and neatly integrated components.

Negative Aspects

• Persistent Marketing Calls: Some customers reported receiving repeated sales calls, even after requesting to be removed from the call list, which led to frustration.
• Delays in Installation: A few reviews mentioned delays in the installation process, which were attributed to scheduling or administrative backlogs.

Positive Aspects

• Comprehensive Training and Support: Training is described as thorough and beneficial, offering support to help employees improve their skills and careers.
• Opportunity for Growth (Selective): Some reviews noted opportunities for growth and advancement in certain roles, particularly when supported by compassionate and family-oriented leadership.
• High-Quality Products: The company provides excellent products, which is consistently mentioned even in critical reviews, highlighting their commitment to quality offerings.
• Team Environment (Varies): A positive workplace culture was noted by some employees, who described it as happy, fun, and family-oriented.
• Learning Opportunities: Employees acknowledged that the role offered educational experiences, particularly in the solar and sales industry.

Negative Aspects

• Toxic Workplace Culture: The workplace was described as demotivating, with a lack of respect, appreciation, and transparency, contributing to a draining and negative environment.
• Safety Concerns: Concerns were raised about unsafe working conditions, particularly for installers, and a lack of proper support or oversight in the field.
• Unethical Practices: Some employees alleged a culture of dishonesty, including pressuring sales reps to deceive customers and withholding full commissions.
• Pay Structure Issues: Complaints about unclear and complex pay structures, coupled with reports of withheld commissions, contributed to dissatisfaction among employees.

Positive Aspects

• Professional and Efficient Installations: Many reviews highlight the professionalism and efficiency of the installation crews, including punctuality, thorough cleanup, and adherence to timelines.
• High-Quality Work: The quality of the finished projects, including roofing, siding, and solar panel installations, received praise.
• Customer-Focused Service: Multiple reviewers appreciated the team’s transparency, communication, and ability to address concerns throughout the project.
• Knowledgeable and Courteous Sales Team: Positive comments about the sales representatives mentioned their expertise, honesty, and ability to provide clear explanations of products and processes.

Negative Aspects

• Poor Communication: Several reviews criticized a lack of communication, including missed appointments, long delays between project stages, and confusion regarding project status.
• Unprofessional Behavior: A few instances of unprofessional interactions with staff, including rude behavior and dismissive attitudes, were reported by customers.
• Project Quality Concerns: Some customers noted issues such as improperly installed solar panels, incomplete repairs, and subpar handling of siding or roofing.

Positive Aspects

• Efficient Installation: Quick and efficient installation processes were frequently mentioned, with some projects completed in as little as two days.
• Customer-Centric Communication: Positive reviews appreciated the transparency and consistent updates provided throughout the project, from consultations to final installation and app setup.
• Quality Workmanship: The quality of roofing, solar panel installations, and the overall work received commendations.
• Cost Savings and Environmental Benefits: Several reviewers expressed satisfaction with reduced energy bills and the environmental impact of their solar systems, emphasizing the long-term benefits of their investment.

Negative Aspects

• Delays in Completion: Some customers experienced delays due to missing materials, administrative processes, or unexpected scheduling issues, which affected the timeline of their projects.
• Post-Installation Issues: While most installations went smoothly, some customers reported problems post-installation, such as improperly mapped solar panels or system malfunctions that required additional visits.

Expert Choice

Pinnacle Exteriors is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 3 states. With a foundation dating back to 2009 and a commitment to not using subcontractors, Pinnacle Exteriors offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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