Pinnacle Exteriors review

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Beware!!!! What a horrible business! Terrible service, and even worse support staff. They are happy to take your money, but they won't return your calls or send someone out to check on the solar panel they reportedly replaced if it's not working properly. All they care about is making a profit off of you and will refuse to fix anything if it breaks. I wish I could give this firm zero stars if I could. Put your head in the sand, I wouldn't send anybody here. - Julian S.

When we called for a price estimate, we were handled horribly. Based on that one visit alone, I would never work with them. They kept us waiting for about three hours in the evening, joking about how we wouldn't accept their 'offers' with finance like we were a complete moron. I wouldn't go near there. Getting a price took a lengthy, and more than 80% of the information we were given was superfluous to our needs. - Jason K.

Three years ago, we had Pinnacle replace all of our windows. The salesman was quite kind, and we found generally positive reviews and an A+ rating from the Better Business Bureau. I didn't mind the wait so much since I wanted the work done properly. Here we are, two years later. I noticed a musty odor in the living room. This only occurred on rare occasions, and no one else noticed the odor. After a few months, the musty odor became unbearable, and my husband finally tracked it to the window. After tearing off the drywall, we found mold because the window hadn't been properly sealed. The sirens began to sound. They tested the home and discovered mold beneath nine of the eleven windows. It will cost us $35,000 to repair the windows and nothing else to remove the mold. Pinnacle has come out to absolve themselves of blame. They told us to take care of the windows ourselves. A contractor recently checked out the windows and reported they weren't the appropriate size and the installation was a disaster. In our thirty-plus years as house owners, our decision to use pinnacle stands out as the one that cost us the most money. - Luis E.

Recent consultation for solar installation: salesperson, who made it apparent he wasn't a salesman, but a marketing consultant, sounded competent, but immediately resorted to high-pressure sales methods. A detailed estimate was out of the question until I signed a contract, he said. Beware the buyer! The original price of the system was roughly $55,000, however, promotional discounts reduced it by $8,000. When that wasn't enough to get us hooked, we told him we needed time to look into other possibilities, and he informed us the price would be $55,000 if we changed our minds and decided to proceed the next day. He had to phone his boss to let him know he was OK and on his way to the next appointment, but they managed to shave another $12,000 off the price tag by using funds that had been set aside for some other purpose. Used vehicle salesmen are the ones I've seen do the most outrageous stunts. The answer is no" As a result, I will not do business with your organization." - Henry G.

Although I have not yet hired this firm, a representative spent nearly two hours at my house today giving me a price. Although this company's services extend to the outside of buildings, I contacted them today for a price on a photovoltaic (PV) array system specifically for my home's roof. I'd heard good things about them from others, and now I got to try them out for myself. The salesman was so disorganized that he only had a presentation pamphlet from the shingle manufacturer to give me. No reading material of any type was provided to me. No one's name appeared anywhere, not even on the business card. It is challenging to retain enough information from a two-hour lecture to make an informed choice. For that reason alone, I can't see myself continuing my employment with Pinnacle. - Diego O.

The roofing work was completed efficiently and expertly. The workers were efficient and thorough in their cleaning of the whole property. On-time delivery and pickup of the dumpster were both guaranteed. I appreciate your promptness and the lovely roof color. All solar panels are now operational and have a stunning aesthetic. They are fully functional, so let's start using renewable energy right now. - Carlos L.

We couldn't be happier with our decision to have a solar panel system from Pinnacle put on our roof. The sales associate went above and above by patiently answering all of our inquiries. The setup process was very simple and well-organized. We love how the system complements our home's decor rather than clashing with it. My husband and kid really like the app since it enables them to keep an eye on the system in real-time. They're ecstatic to see all the trees we've planted today. Pinnacle Systems is without a doubt the best option available. - Lola R.

Thanks to Pinnacle Exteriors, we were able to realize a longstanding goal of ours and assist our children and grandkids inherit a better world by producing solar energy. From the first consultation and contract to project completion and online monitoring, they were with us every step of the way. They were well-versed in the subject matter, patient, and professional as they fielded my many inquiries. Even after the installation was finished, they were fast to respond to any queries we had. We're very glad we went with Pinnacle Exteriors for our solar panel installation, and we urge all of our friends, neighbors, and family to do the same! After just four months of using solar energy, we have already seen a return on our investment due to the significant decrease in our monthly energy expenses. Pinnacle Exteriors, you have my sincere gratitude for your dedication and professionalism. I appreciate you all. - Dana P.

The ultimate group performed well. We considered installing solar panels on our brand-new home. They took care of everything for us, even dealing with the utility company who had questioned our solar installation. The few times I did call, I always got a response or a return call within a day. This is, in my view, an excellent business partner. I have included a few images of the completed work. Pinnacle's primary responsibility is to ensure that there is sufficient electricity, yet there doesn't seem to be any solar panels in sight. - Alex F.

Our new roof and solar panels make us very pleased. Because of the affordability and viability of this option, we decided to pursue it. Our queries were all addressed by the salesperson, who seemed to know his stuff. We would have appreciated more regular communication on the permitting and scheduling processes after the sales meeting. When we called the office, though, they were always kind and helpful. Once they got started, the professionals were efficient and thorough in their work. Both the panels and the mounting job look fantastic on our roof. The technician provided detailed instructions on how to use the app and demonstrated how the system interfaces with the electrical infrastructure in our home, which is helpful. Overall, we're satisfied with the results and with Pinnacle. - Blake I.

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