Thermacraft Energy Services review

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"The panels were installed in late November, after we had signed the contract in August. It's almost February, and it still hasn't been turned on. Today, however, neither the worker nor the municipal inspector were there. It's off to a terrible start. Thermacraft Energy Services responded to my review and requested a call back shortly after I posted it. Try to guess. After waiting on hold for half an hour, I decided to end the call. Palmetto has postponed the checkup for today. The city inspector returned a second time, but the worker still hadn't shown up. The municipal inspector indicated they were unable to wait and asked if we could please reschedule. Oh, that's too bad. To ensure that the person would arrive today, we called and emailed them yesterday. Again, it was a failure. Simply providing an update: It's already March, and it hasn't been turned on. Several factors, including timing and failure to pass municipal inspection, are to blame. However, they have begun charging us for the equipment payments as of February. Perhaps that's why they aren't in a hurry to turn it on." - Aden J.

"Do not buy solar panels from Thermacraft Energy Services. After 5 months of a leaking roof, the firm still hasn't removed the panels so I can obtain a new roof. And that was after they assured me I wouldn't need a new roof for at least a decade. I can see how it might appeal to potential customers. In order to replace my roof, I've had to proactively seek out a different business to remove them. Do not spend your time or money with Thermacraft Energy Services if you value your hard-earned resources." - Silas W.

"If you're looking for solar panels, DO NOT use this firm. It's been a few years since I had solar panels installed by them, and my monthly electricity cost has NEVER been as low as they "promised" it would be.When you include in the cost of both my solar panels and my electricity, I am now paying much more than I was before. I phoned the firm to find out what was going on, but I never received a satisfactory explanation. After discussing the incident with other solar energy providers, I learned that this behavior is sadly par for the course for this firm; it's sickening that they continue to get away with it. It was a total waste of money and effort, and if I had it to do again, I wouldn't choose this business to install my solar panels under any circumstances." - Malik E.

"The installation was delayed by six months, and I had to repeatedly follow up with the company. As an established client, this is the worst customer care I have ever had. I also had a buddy install, but the referral bonus is yet to be paid out, and it's been over three months. Everything I need necessitates my persistent pursuit. Please take care of this as quickly as possible if it is evaluated by business." - Rafael N.

"Please DON'T do that! Having Thermacraft Energy Services solar panels installed for over six months has resulted in a serious system malfunction every time it has snowed. I reside in Michigan, so I inquired about how the system would handle snowfall before signing up. I was informed that it would function normally, but with somewhat reduced power generation. Until the snow melts, it seems that output will be at a bare minimum. Now I am effectively paying twice as much since I must pay both the power provider and them. No evidence of the anticipated cost savings exists. Extremely dissatisfied with their service." - Johnny P.

"Constant communication through email and text message as we awaited permissions; same-day installation; and identification of a problem with the floor's initial placement that I had overlooked. They were helpful and kind throughout the whole process. It's normal to have doubts about whether or not you've chosen the best solar provider, and that uncertainty is natural. For me, deciding to have a major procedure and immediately experiencing lower costs was the best choice I could have made." - Gregory D.

"Throughout the whole process, Kyle kept us in the loop. Getting the necessary permits and supplies for the installation procedure might take a long. The crew that put up the panels was quick and helpful. It was a one-day job for them. And after they were through, they made sure to tidy up. They have been functioning normally for the last six weeks. There are no issues, and everything is functioning normally. That, I pray, will last for a very long time. Neither AEP nor Thermacraft Energy Services has sent me a bill." - Maximus F.

"There were many reports of customers having to wait weeks or months for installation, and it has already been a full month after the first agreement was made. The set up is scheduled for tomorrow. When I say everything is taken care of, I mean everything; they even have a checklist app! You can see them working as you watch. They invited me along because they wanted to fill me in on the details before we signed anything. I like that they appear to prioritize hiring community members for open positions. Very enthusiastic, and so far I'm enjoying the fact that I can finally make my childhood ambition of installing solar panels on my roof a reality." - Cash T.

"Jordan was my spokesman. He was an excellent representative of the company in every respect. They showed me how to do everything, and they were even there on the day of the installation. The four-man installation crew got the job done quickly and efficiently in only one day. They were the epitome of competence and friendliness. In addition, nobody can equal the utmost consideration and courtesy they gave me and my house. After completing the installation, they cleaned up every scrap of debris as if it had been their own residence. If you're looking for reliable professionals, go no farther than Thermacraft Energy Services." - Dakota F.

"From the planning stages through well after the installation, Thermacraft Energy Services has been fantastic. Thanks to Brendin, all of my inquiries were promptly addressed. When I contacted with a problem or question, he always answered right away. The men who did the installation were equally pleasant. They arrived for two days since the forecast for the first day called for rain and they graciously requested to fasten the panels in my garden. They also informed me of the steps that would follow installation, so I was prepared. The only time I was worried was when an unexpected visitor arrived to photograph my breaker box and gave me advice not to lock it. Everything else has been communicated to me in advance, but this time I was left in the dark. Overall however, excellent staff and assistance. I have already told all my friends about this firm." - Easton F.

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