Multi-Location Company.
Trinity Solar Overview
Expert Score: 4.0/5
Founded in: 1994
Service Areas: CT, DE, FL, MD, MA, MA, NJ, NY, NY, PA, RI
Services they provide: Solar Energy Solutions, Roofing Services, Battery Installation, Community Partnerships, Customer Support
Certifications & Licences: Electric Contractor, Home Improvement Contractor, Solar Contractor
Trinity Solar, established in 1994, has been an active participant in the solar industry, providing services across 11 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Trinity Solar’s Offerings
Customer Experience: With an average rating of 4.0, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Solar Energy Solutions, Roofing Services, Battery Installation, Community Partnerships, Customer Support.
Online Presence and Engagement: Their website attracts 23152 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CT, DE, FL, MD, MA, MA, NJ, NY, NY, PA, RI, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Electric Contractor, Home Improvement Contractor, Solar Contractor, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Trinity Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Trinity Solar Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 64 | 4 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 101 | 1.7 |
| bbb.org | 5 | 2.47 |
| consumeraffairs.com | 11 | 1.5 |
| indeed.com | 500 | 3.8 |
| trustpilot.com | 3 | 2.8 |
| angi.com | 4 | 4.8 |
| birdeye.com | 1011 | 4.1 |
| Google reviews | 786 | 4.3 |
| Expert Score | 4.0 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Trinity Solar Reviews
| Company Website | trinity-solar.com |
| Year Founded | 1994 |
| Areas Served | CT, DE, FL, MD, MA, MA, NJ, NY, NY, PA, RI |
| Services Offered | Solar Energy Solutions, Roofing Services, Battery Installation, Community Partnerships, Customer Support |
| Roofing service | yes |
| Tesla energy equipment installation | yes |
| Panel Options | Trinity Solar primarily installs Q Cells solar panels, which are nearly on par with industry leader SunPower’s panels. Q-Cells panels boast an energy efficiency between 20.6% and 21.4%, which is comparable to the best in the industry. They also offer a selection of solar inverters, including equipment from SolarEdge, Tesla, and Generac. |
| Battery Installations | Tesla 13.5 kilowatt hours of energy, Generac 9 kilowatt hours of energy |
| Certifications | Electric Contractor, Home Improvement Contractor, Solar Contractor |
| Military discounts | – |
| Solar system leases service | – |
| Expands dealership network | yes |
| Delegates installation to subcontractors | yes |
| BBB Rating | A+ |
| Warranty | 10 Year Parts Only, 10 Year Parts & Labor |
Trinity Solar Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 93,258 | 1 | 19 | 0.74 | 56.21% | 35.10% | – | 3.30% | 5.39% | – |
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What do Customers Say about the Trinity Solar?
Positive Reviews:
Customers appreciate the seamless installation process and the professionalism of the Trinity Solar team.
Some customers have had a positive experience with the system, stating that it has been working great and saving them money.
Negative Reviews:
Some customers have expressed dissatisfaction with the company’s customer service and communication.
There are complaints about the company’s handling of contracts and accountability.
Some customers have experienced issues with their solar system and reported long downtimes.
Some customers have reported issues with customer service, stating that the company is disorganized and has poor communication.
There were complaints about delays in the installation and activation of the solar system.
Some customers reported property damage during installation.
Out of 11 reviews, the company has an average rating of 1.5. 88% of the reviews are 1-star, indicating dissatisfaction. One customer regretted signing up for solar with Trinity, citing issues with the system being down and poor customer service.
On the positive side, Trinity Solar partners with local nonprofits to provide no-cost solar installations. They also offer referral bonuses and have $0 upfront cost financing options available.
Trinity Solar, one of the longest-active solar companies in the industry, has received an A+ rating from the Better Business Bureau (BBB).
They offer solar with zero upfront costs and serve nine states on the east coast of the U.S.
However, despite the A+ rating and accreditation from the BBB, Trinity Solar has a customer rating of only 2.72 out of 5 stars based on just under 100 reviews.
The company is praised for its nearly 30 years in the industry and for offering battery backup.
On the other hand, it’s criticized for its limited availability (only nine states along the East Coast) and for its workmanship warranty, which is only five years. There’s also no power production guarantee.
Negative reviews highlight issues such as poor customer service, performance issues with the installed equipment, and problems with the company’s organization.
One customer mentioned that they experienced leaks and damaged gutters due to snow falling off the panels. Another customer expressed dissatisfaction with the company’s communication, stating that they received conflicting information and felt ignored.
Positive Reviews:
Employees appreciate the supportive work environment and the comprehensive training provided.
The company’s commitment to innovation and sustainability is praised.
Employees feel empowered and appreciate the camaraderie among colleagues.
Negative Reviews:
Some employees felt overworked without adequate compensation.
There were complaints about management setting unrealistic deadlines.
Positive reviews highlight the company’s excellent communication, professionalism, and thoroughness in handling permits and installation.
One customer praised the company for moving up their installation date and commended the safety measures taken during the project.
One customer reported having to redo contracts multiple times due to errors and experienced delays in going online due to administrative issues.
Trinity Solar, a solar installation company, has mixed reviews on Birdeye.
The company has a rating of 4.1 out of 5 based on 295 reviews in Holyoke, MA1, and a rating of 4.2 out of 5 based on 554 reviews in West Wareham, MA.
Positive reviews highlight the company’s responsiveness and the cost savings from using solar energy.
One customer mentioned not having an electric bill since 2017 and appreciated the quick response from Trinity Solar when they had issues.
Negative reviews, however, point out issues with the company’s communication and service.
Some customers felt deceived by the sales process and had difficulty cancelling their contracts.
There were also complaints about delays in project completion and lack of support after installation.
Trinity Solar, a long-standing solar company, has received mixed reviews from customers.
On the positive side, they are praised for offering solar with zero upfront costs and for their A+ rating from the Better Business Bureau.
However, some customers have reported negative experiences.
Complaints include poor performance of installed equipment, leaks, damaged gutters from snow falling off panels, and poor customer service.
Customers have reported feeling ignored and frustrated with the company’s lack of follow-up on calls or emails.
Summarizing: Do we recommend Trinity Solar services?
Average Performer
Trinity Solar, getting our badge of an Average Performer, maintains a presence across 11 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 4.0, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Trinity Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Trinity Solar to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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