Windfree Solar review

"I found them on Energy Sage and agreed to their quote for September 2022. I chose a 15.54KW system. They agreed to get it set up by December 31. The installation didn't even start until January 15, 2023. They hired a contractor to do it for them. The system works well, and the contractor did a good job. It was asked for on February 1. I looked at how much power the Enphase App made. I saw that the most the system could do were 10.2 KW. I found out that they put in IQ8 inverters, which can handle 240 watts on a 370-watt solar panel. Since there are 42 panels, that makes 10.2. They had said that IQ8+ inverters, which can handle up to 300 watts, would work. They put in the wrong kind of inverters. I've talked to them many times, but they don't want to fix the problem. I've never worked with a company with worse customer service than this one. They said that the Quote I accepted was not valid and that they could install whatever they wanted. I now have an expensive system that puts out only 80% of the power it should, and they won't fix it. I don't think you should work with them." - Craig L.

"Since the blackout, we haven't been able to generate any solar power. Despite my assurances that future payments would be based on actual output rather than a flat $250 monthly fee, we continue to be billed in advance for that amount every month. Even though I have used no electricity, my PSEG bill has been significantly higher than usual in the last two months, costing me a total of $500. This has been taking a long time because the solar company does not have enough people to help. It seems like every time I call, I get the same response: someone will get back to me in three to five business days, or I should call them again then. They never get back to me, and it's like starting from square one every time I call them." - Jerry K.

"DON'T BUY INTO THIS FRAUD BEFORE YOU SIGN UP, READ THIS: Make sure you get enough solar panels to make more energy than you need. FOR US, WE CONSUME 14,000KWH HOWEVER WE ONLY ARE GUARANTEED 9800KWH. The system is therefore set up to fail. YOU WILL WIND UP PAYING MORE BECAUSE YOU HAVE TO PAY SUNNOVA, AND YOU HAVE TO PAY JCP&L BECAUSE YOU DON'T PRODUCE ENOUGH TO COVER WHAT YOU CONSUME. Also, the customer service is very bad. The salesman takes advantage of your lack of knowledge to get you to sign a contract that is clear and only benefits one side. THEY LEAD YOU TO BELIEVE THAT YOU WILL BE ABLE TO "SHOULDER" EXTRA KWH TO SAVE MONEY AND MAKE WHAT YOU USE. THE SYSTEM SETUP WAS WRONGLY CALCULATED, AND WE NEEDED ANOTHER PANEL. The system went down twice after that. DURING THAT TIME, WHAT YOU MAKE DOES NOT GET CREDIT. Because of this, we had to pay Sunnova and give JCP&L $186. THEN, WE WERE TOLD THAT WE ARE RUNNING AT 89%. THAT IS WORKING, SUNNOVA. BUT THEY GAVE US THE OPTION TO BUY MORE PANELS AT OUR COST TO GET TO 100%. Save your money or make sure you know the difference between production and consumption. Make sure your solar panels produce enough energy to cover all of your needs." - Shawn O.

"The prices at this company seem to be much higher than at others. Also, every year the monthly costs go up. We were told that the price wouldn't change once the installation was done, but we've since found out that wasn't true. We have friends whose homes are much bigger than ours, but their solar company charges them less each month. We called the company to talk about a possible change, but they told us it couldn't be done. I strongly urge you to compare prices... tell the buyer....." - Walter B.

"Three other solar companies gave me quotes, and momentum Solar was the last one to do so. Windfree Solar kept trying to sell me a smaller system, so I didn't choose them. My needs call for a system with 20,000 watts. First, they tried to sell me a system with 15,000 watts. I'm glad I know so much about electricity. I showed them my electricity bill and told them I needed something closer to 20 KW. They gave them a second offer, which was for a 19 KW system. When I looked at the quote, the system only had 48 panels and 17 KW. When I asked them about it, they said, "Well, your roof is slanted, so the 17 kW system will actually produce 19 KW." They also told me something that wasn't true: that Eversource wouldn't let me connect to the grid through net metering if my solar system met all of my needs in my area. I found out that that wasn't true. So I went with a Solar company that was closer to me and had a good reputation. I signed a contract with them. Their financing interest rate was 1% lower, and they were honest. They designed a 20KW system that would provide 102 percent of our electricity needs. I told Windfree Solar right away that I was going to go with another solar company. Stay away from Windfree Solar, would be my advice!! They are frauds, and you would be better off using energy sage, which is what I did, to find a good Solar company. I really hope this helps. Solar is a big investment, and you need a good company with a good reputation to set up and take care of your system." - Wade P.