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The specifics of my problem with SkyPower are somewhat extensive, so I won't go into them here. If you do decide to hire them for your solar installation, double-check that every detail you were given matches what is in the contract you sign with them. And study the agreement carefully. Otherwise, you may have to learn the same harsh lesson I did. - Luca H.

Having solar panels installed by competent professionals earns them two stars from me. I wanted to write, What a fantastic opportunity. Skypower Solar rules!" I, however, do not belong there. I belong to the "Yeah, I have solar, but I regret going with Skypower" group. They failed to follow up once the installation was complete. If you utilize them, you could have to deal with arranging an inspection, painting any conduit, or fixing anything else. Also, unlike what I had hoped, there is no post-installation pdf included, so you'll need a pad of paper to keep track of everything you need to remember in terms of monitoring your system. Should you go with them? No. Would I consider using them if I were to re-install solar panels? No! I'm passing this along in the hopes that it's useful." - Frank T.

My previous Elite dealer who installed my SunPower system in 2016 has now gone out of business. After explaining the matter to SunPower's customer service team, I was provided with a link to the websites of local SP dealers. Since my SPR-5000m inverter has ceased reporting to the data logger and its LCD seems to be malfunctioning, I called Sky Power to see if someone could come to have a look. They phoned me back and informed me that they couldn't honor SunPower's guarantee in San Jose unless they installed the system. They advised I get in touch with an SP dealer in my area. - Danny G.

Sure, I'll agree with Bob that this happened at the solar pool. My concerns were about standard marketing procedures and subsequent action, thus I'm confused as to why this is relevant. To be fair, I didn't interact with you directly, Bob; rather, it was your partner, Gary Corda. Perhaps he was legitimately busy every time I phoned (funny because that never occurred before the sale), and perhaps it would have been impossible to utilize the two-stage pump we had been using. It's hard to imagine someone would take credit cards in your company's name, but I cannot say whether or not I was a victim of deception. In any case, I feel it is my prerogative as a reviewer to remain anonymous while writing criticism. - Randy D.

Due to known broken connections, the system has been offline for the last month. In 20 days, they'll return to swap out the old plugs for new ones. Two of the hottest months of the year go without solar power. Will set you back a couple of grand to put to good use. I was dismayed to learn that the system is just a young few years old. - Jakob F.

Sky Power has, once again, been of great assistance. My roof has been damaged by the recent torrential downpour. The issue was not with Sky Power; rather, it was with a previous removal (by others) of a pool solar system that left behind some badly placed and uninstalled hold-down bolts, causing the sealant to fail. Sky Power personnel removed some solar power panels and found and fixed issues with the pool's original solar panels, which had been removed years earlier. I appreciate Tilmo and Anthony's speedy assistance very much. - Malik K.

Since I did not purchase a system, I am only able to remark on the quality of the accompanying customer service. I used to work with Tom Lauer. He was responsive, diligent, patient, and accommodating. He looked into how much I might save on my monthly energy bills by doing it myself. He gave me the pros and cons of heat pumps and I ended up deciding to switch from gas heating because of his advice. Because of the problems with Sunpower's supply chain and the depletion of a relative's medical equipment, he started researching other battery options. He suggested that I not get a solar energy system due to my low power use. (Competing firms I talked with were not as honest.) Unbelievably excellent. - Johnny L.

This company's service and maintenance for a Solaredge system they didn't install was excellent. The original installation of our system is no longer in business and cannot be reached. After calling Skypower, I was put in touch with a fantastic technician named Telmo, who took the time to explain the system's operation and assist me diagnose problems over the phone. After contacting SolarEdge, they promptly sent me a replacement inverter under warranty, and Telmo had no trouble setting it up. We have restored full functionality to our system. Everything about this was excellent! - Simon J.

My solar panel installation by Sky Power Solar is complete, and I've been reconnected to the power grid. Everyone at Sky Solar performed an excellent job. Janice was quite helpful in laying out all of my alternatives and developing a solution specifically tailored to my needs. When I had queries or concerns, she responded right away. The crew that came to do the installation was professional, punctual, and pleasant. The president of the firm maintained communication throughout. Check out Sky Power Solar if you're interested in solar energy. Awesome publicity - Pedro I.

Our 6.1 kW system was just installed by SkyPower Solar, and they did a fantastic job from start to finish. We ultimately decided to work with them because of how quickly they responded to our inquiries and how expertly they handled everything. Our project was difficult since we had to coordinate the solar installation with the installation of a new roof and get the necessary regulatory permissions to position the panels optimally. SkyPower did a fantastic job of communicating with our contractor, facilitating the maintenance of our roof warranty, and securing reimbursement from SunPower for us. Our experience working with Janice, our energy consultant, Nathan, our head of operations, and Max, our service technician, was excellent. The solar panels are up and running, and everyone is connected to PG&E. - Drew K.

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