Energy Solutions Direct review

Positive Reviews:

• Customers appreciate the company’s competitive pricing, top-of-the-line panels, and unbeatable warranties.
• The company is also praised for its exceptional customer service.
• ESD Solar customizes quotes to fit the specific needs of each customer, ensuring they receive the most efficient and cost-effective solar systems tailored to their homes.

Negative Reviews:

• Some customers have reported issues during the installation process.
• One customer mentioned that the installation took a day and a half to complete, and there were communication issues with the crew.
• Another issue raised was the lack of spare roof tiles, which are needed for installations on certain types of roofs.

Positive Reviews:

• Customers have praised ESD Solar for their competitive pricing and customer service.
• One customer mentioned that the installation process was smooth and the system has been working fine since it was installed.
• Customers also appreciated the help they received in getting the best financing option and affordable liability insurance.

Negative Reviews:

• Complaints include project delays, with one customer mentioning that their project took 15 months and still wasn’t completed.
• There were also issues with failed inspections and poor communication from the company.
• Another customer complained about dishonesty from the sales team and a lack of resolution to their issues.

Negative Aspects:

• Unprofessionalism and Incompetence: Customers have reported that ESD Solar is unprofessional and incompetent. They have been accused of not keeping promises, from scheduling installations to returning calls.
• Misrepresentation: There are complaints about the size of the solar system delivered not matching what was agreed upon.
• Poor Customer Service: Customers have reported poor customer service, including not showing up for appointments and not responding to calls and messages.
• Legal Issues: Some customers have had to consider legal action due to unresolved issues.

Positive Reviews:

• Customers have praised ESD Solar for their exceptional customer service and competitive prices.
• One customer mentioned that their sales representative was excellent and they would recommend ESD Solar to anyone interested in solar panels.

Negative Reviews:

• There have been complaints about ESD Solar’s project management.
• Some customers have reported that their solar system installations were not fully operational even months after the contract was signed.
• Complaints included failing inspections due to lack of proper documentation and equipment, and poor communication from ESD Solar.

Positive Reviews:

• The company hires just about anyone, making it a good starting point for those lacking experience.
• Some employees appreciate the fact that they don’t have to do any cold calling.
• The other sales representatives who don’t live in the same area are super helpful and willing to give advice.

Negative Reviews:

• There seems to be a lack of appreciation for the installers, with all the gratitude given to the salespeople.
• The company allegedly stunts employee growth to keep the hourly rate low.
• There are complaints about the company’s lack of structure and poor maintenance of trucks.
• Some employees have reported that they left the company at the same wage they started with, even after a year.
• The company doesn’t offer benefits, and employees have to pay for their own insurance and gas.

Negative Reviews:

• One customer, reported dissatisfaction with ESD’s service. He paid $7,500 for a battery to store excess solar energy, but ESD wanted to split the electrical panel between the generator and the solar battery, which was not what he had asked for. When he asked for a refund, ESD refused.
• Another customer was unhappy with the energy cost after going solar. She was told that her energy cost would be around $15.00, but her first bill was $270.221.

Positive Feedback:

• The company is recognized as one of the largest solar panel installation companies in Florida.
• They offer comprehensive services, including evaluating the whole house to help customers determine which purchases and improvements will save the most money and energy.

Negative Feedback:

• There have been complaints about the company not keeping promises, such as scheduling installation and removing construction liens after payment.
• A few customers have experienced issues with the solar system not performing as expected, leading to higher electricity bills.

Positive Reviews:

• Customers have praised ESD for their professionalism, from sales to installation.
• Customers appreciated the detailed explanation of the installation process and the consultation on the final layout.
• Despite initial issues, one customer appreciated that ESD eventually resolved their problem. They were refunded their service fees and their ceiling was repaired. The customer expressed hope for improved online services and a desire to continue supporting the local business.

Negative Reviews:

• One customer experienced a roof leak after the solar panel installation. They were initially charged a fee for a technician to determine if the leak was due to the installation. The customer faced delays in getting the ceiling damage fixed and had difficulty communicating with the company.
• Another customer labeled ESD as a scam company. They reported a poorly executed installation on their newly purchased home, which was described by the manufacturer as one of the worst they had seen.
• The customer faced issues with the electrical box and potential structural damage to their roof.

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, ESD Solar is distinguished as a Market Leader. Their solid presence in 5 states underscores a trusted relationship with homeowners nationwide. If you’re looking for an experienced solar provider known for both quality and reliability, ESD Solar stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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