Boston Solar review

Positive reviews:

Boston Solar is committed to customer service and the quality of its solar installations.
They have been praised for their efficient products and the overall solar experience they provide.

Negative reviews:

One customer expressed dissatisfaction with the communication and planning process, stating that there were issues with the meter placement and that the installation crew seemed unaware of previous communications.

Positive Reviews:

Customers appreciate the sales process, installation quality, and after-sales support.
A repeat customer praised Boston Solar for their professionalism and the quality of their solar systems.

Negative Reviews:

Some customers reported issues with scheduling and communication.
One customer mentioned that the installation was not activated even two months after installation.

Positive reviews:

The company’s transparency, professionalism, and excellent communication skills.
Customers have praised individuals such as John Sacco, Tom Sheridan, Mali Cooper, and Josh Baker for their great work.

Negative reviews:

Some customers have mentioned that Boston Solar’s prices are significantly higher than other companies.
Despite priding themselves on customer service, some customers did not see the added value in their inflated prices.

Positive aspects:

They have a highly experienced team and have completed more than 5,000 solar installations.
Their installers are licensed and certified in-house employees.

Negative aspects:

There have been 5 complaints closed in the last 3 years, with 3 complaints closed in the last 12 months.
Customers have reported issues with service or repair.
One customer mentioned that the solar panels were initially installed incorrectly, leading to leaks and mold in their home.
Customers felt that Boston Solar’s prices were inflated compared to other companies.

Positive feedback:

Employees have mentioned that they gained a lot of experience and enjoyed working for Boston Solar.
The work environment was mostly relaxing, and the solar crews were very supportive to newcomers.
Some employees have praised the company culture and the people at Boston Solar.

Negative feedback:

Some employees have reported that management struggled to run an efficient operation.
There were concerns about the lack of proper training and accountability.
A few employees mentioned that some field install crews were cutting corners and did not want to do the work assigned.

Positive reviews:

Professionalism and responsiveness.
One customer mentioned that Boston Solar was very knowledgeable and provided a great presentation.

Negative reviews:

A customer expressed disappointment with the company’s pricing, stating it was higher than other companies they consulted.
They also felt that the company did not value their service to veterans.
Another point of criticism was the perceived unprofessional behavior of a representative.

Positive reviews:

Professionalism, punctuality, and the quality of their installations.
One customer mentioned that they were so satisfied with their first solar system installed by Boston Solar that they decided to add a second one.

Negative reviews:

Some customers have reported issues with scheduling and communication.
One customer mentioned that the installation crew showed up late and seemed unaware of previous communications.
Another customer was still waiting for their system to be activated two months after installation.

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Expert Choice

Boston Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 2 states. With a foundation dating back to 2011 and a commitment to not using subcontractors, Boston Solar offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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